UKG Pro Reviews & Product Details - Page 83

Ultimate Software systems are reliable with all payroll tax rules and regulation. I rely on the Payment Services team to make sure my taxes are filed since we place nurses in 50 different state on short term assignments. There are multiple challenges with employees moving from state to state throughout the year to make sure we are withholding and reporting correctly. Review collected by and hosted on G2.com.

The system is not built for Healthcare staffing company. Wish we have peers who are in the same industry so we can share best practices. We create our own best practices with what Ultimate Software can do and how we need it the best we can but would be nice to have peers to bounce challenges and ideas with. Review collected by and hosted on G2.com.

The payroll module is very robust and is able to be configured to all our unique needs.

HR Core is great too, as employee records contains everything from personal to tax to career & education to career development information.

Cognos is an amazing reporting tool. It is so wonderful to have a reporting tool to easily create reports from.

The idea sharing website that Ultipro offers to Customers is also very nice. It is so wonderful to have this site to vote and share ideas from end users. Ultipro has implemented ideas from customers, which is awesome as you feel like you have a hand in driving updates.

Ultipro's Rapid Response Team is terrific, they are always friendly and able to help with all questions when you call in and turn around time is very fast.

With Ultipro you have so much support from your Executive Manager to Account Manager. You are never left feeling like you do not know where to turn for help.

UltiUniversity is also an amazing tool, as you have on demand webinars at your finger tips and the learning center is always available to research

The open enrollment feature was a good tool, it was nice not to have to comb through and review paper copies of changes, then have to manual make these changes, although we did have our hiccups with this feature. This tool captured the changes and made the updates, it was nice to not have all the extra data entry at year end. Review collected by and hosted on G2.com.

Open Enrollment and ACA are not as robust as we had hoped. We had a lot of hiccups this year in both areas, but have come up with internal solutions to help us out this next open enrollment period. I believe Ultipro can offer enhancements to the ACA logic, but unfortunately with the complexity of ACA some of the issues are just nature of the beast.

Completing external interfaces has been very challenging. It takes a while to get a consultant to be assigned to your case(s). When you do get assigned a consultant, you definitely need to have your thoughts in order about what needs data needs to be on a report, there is very little room for being indecisive. Make sure to thoroughly test! Review collected by and hosted on G2.com.

I like that I have control to make changes to employees and add earnings/deduction codes. I also like the general ledger posting that I create monthly. I like having my Account Manager to help when needed. Review collected by and hosted on G2.com.

The Customer Success Portal needs improvement. There should be a way to see what each case (past and present) is about without having to open it. Review collected by and hosted on G2.com.

Ultipro gives you the tools to be successful and self sufficient without requiring a lot of support. It's great to have a system that we fully control and manage. They continue to invest in the product, providing regular upgrades with meaningful and beneficial changes that positively impact the end user from the system admin, to the daily employee or manager self service user. The software is intuitive and easy to follow. Anyone can find their way in Ultipro from the president of our company to system admins to every day employees. Review collected by and hosted on G2.com.

We struggled with lack of support we needed after immediately going live. We had an awesome implementation team and felt we were thrown out to sea when they transitioned off. We needed more hand holding, especially with a 4th quarter go-live date. Future dating was our biggest pain point, until we really understood how it works! Review collected by and hosted on G2.com.

I really appreciate the ability to understand their customer, iterate on ideas and solutions that matter most to customers and the intentional focus on developing quality relationships with their clients. Review collected by and hosted on G2.com.

At this time, I only dislike the fact that features I would like to see may not come out for a while. Review collected by and hosted on G2.com.

The Ultipro system has afforded us the opportunity to streamline many business processes for HR and Payroll along with providing easy and accurate labor allocations which are critical to us as a not-for-profit organization. Review collected by and hosted on G2.com.

Like all automated systems, not everything works exactly as you wish for your particular organizational needs, but despite encountering some features that are not exactly in line with our unique organizational needs, the representatives at Ultimate and especially our Executive Relationship Manager are very eager to listen to our concerns and challenges and work towards finding solutions or making sure relevant contacts within Ultimate Software become aware of features that could benefit us as they develop enhancements going forward. Review collected by and hosted on G2.com.

The customer service, hands down. The main reason we switched HRIS systems is because of the lack of customer service we had before. Ulti is great, with the support cases that you can easily submit, you don't ever need to wait on hold to talk to someone. They call you and are always so incredibly friendly. Review collected by and hosted on G2.com.

Dating functionality takes getting used to. Future dating and historical dating is confusing. Review collected by and hosted on G2.com.

UltiPro uses a wizard like format for all information updates; its fairly simple and intuitive to understand any type of information update.

Allows companies to go paperless included the employee file.

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Support is all done from a ticketing function; sometime the service level is lacking and Ultimate is not responsive or can't resolve matters quickly.

Ultimate like to charge you for all extras (i.e. document acknowledgement tools) within core HRMS system.

Benefits enrollment is generic and clunky.

Workflow configuration takes some

Resetting passwords via the homepage does not work and becomes an administrator duty.

They nickel and dime you for file integrations with third party vendors

Premium charges for other modules (recruiting, onboarding, employee engagement, etc...)

Timekeeping is clunky

Most of payroll functions are still within their backoffice platform, not core

Performance management module supports basic annual reviews; does not support 360's or peer reviews. Review collected by and hosted on G2.com.

The ease of viewing your clock in and out times. I also enjoy the ease of use, and that I can get all of my pay information on one page. Review collected by and hosted on G2.com.

Password requirements - I wish I could reuse passwords, or at least more frequently. Review collected by and hosted on G2.com.

The things I like best about this system are Electronic Record Management (ERM), Performance Management, Time Management, and Payroll Review collected by and hosted on G2.com.

Duplication of tasks because of lack of functionality. When marking trainings as completed we have the ability to enter a renewal date but the renewal date is only stored in the system and doesn't trigger any processes to reassign that same training for that date. Which means annual trainings have to be assigned after marking them as completed. Review collected by and hosted on G2.com.