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UKG Pro Reviews & Product Details - Page 17

UKG Pro Overview

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

UKG Pro Details
Product Website
Languages Supported
Danish, German, English, French, Italian, Malay, Dutch, Portuguese, Spanish, Swedish
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Product Description

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

How do you position yourself against your competitors?

With UKG Pro, you can confidently support your people with deeper visibility and integration across all people operations. Make timely, people-focused decisions across your entire people operations, elevated by AI- backed recommendations and insights. Build inspired and motivated work experiences that create a more open and inclusive culture your people can be proud of.


Seller Details
Seller
UKG
Company Website
Year Founded
1977
HQ Location
Weston, FL
Twitter
@UKGInc
44,829 Twitter followers
LinkedIn® Page
www.linkedin.com
14,118 employees on LinkedIn®
Phone
(800) 432-1729
Description

At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. One of the world’s leading HCM cloud companies today, UKG and our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps more than 80,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work. To learn more, visit ukg.com.


Natalie A.
NA
Overview Provided by:
Associate Manager, Social Media at UKG

Recent UKG Pro Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Overall great product"
UKG is very user friendly. Managers and team members seem to be able to find anything they need.
CB
Christopher B.Mid-Market (51-1000 emp.)
4.0 out of 5
"Better than Ascentis!"
It was much better than Ascentis... UKG acquired our old HRIS and they improved the interface. The customer service was pretty good too.
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"UKG Pro Review"
The ability to automate profile assignments
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

UKG Pro Media

UKG Pro Demo - UKG Pro People Center
UKG Pro People Center
UKG Pro Demo - UKG Pro Pay
UKG Pro Pay
UKG Pro Demo - UKG Pro Recruiting
UKG Pro Recruiting
UKG Pro Demo - UKG Pro Mobile App
UKG Pro Mobile App
UKG Pro Demo - UKG Pro Employee Voice
UKG Pro Employee Voice
Play UKG Pro Video
Play UKG Pro Video

Official Downloads

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Video Reviews

1,532 UKG Pro Reviews

4.2 out of 5
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1,532 UKG Pro Reviews
4.2 out of 5
1,532 UKG Pro Reviews
4.2 out of 5

UKG Pro Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UKG ProQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Law Practice
AL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about UKG Pro?

I like how user-friendly UKG is. As someone who has trained other people on the platform, I think it is very easy for beginners to pick up. I have not used other platforms but I don't feel the need to explore other options because it is easy to use. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

I just wish there is a way to upload documents/PDFs to the platform. It would be helpful to save interview notes, performance reviews etc. into the person's profile. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

Do a trial with the product. Make sure it has what you need in developing employee files. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

NA Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Thank you for your feedback. We're thrilled to hear UKG Pro has been easy for your team to use. We appreciate your insights!

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UKG Pro?

I'm a new manager and haven't had any detailed training on the system yet. It's really user friendly. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

I don't like that a new tab opens from UltiPro. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

Time off and time card approvals Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Thank you for your feedback. We're thrilled to hear UKG Pro has been a user friendly tool for you to use and appreciate the insights!

MR
VP of Technology
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about UKG Pro?

Navigation is intuitive. Data structures in core are easy to understand. Configuration is good. Handles user-defined formulas for 401k and other deductions/earnings. Web payroll steps are great for seeing the status of your payroll. Integrations are relatively easy to set up. Platform config is also a convenient feature to help handle unique situations companies face. Onboarding is straight forward and intuitive. Really like some of the things coming for recruiting/onboarding to increase the interactivy with the applicants. UKG shows they are not just a payroll company, by introducing new HRM functionality to help make companies relevant with changes coming in the world around how employees are handled, communicated to and getting their feedback to strengthen the organization. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Core Benefits for OE/LE is not comprehensive or intuitive for users. Validation during open enrollment is lacking unless you use prime. Current talent management is a little stagnate, but it looks like a lot of the ideas for 2022 fill most of these gaps. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

We are a managed service provider. We can do 30-40 payrolls/supplementals per day of anywhere from 10 employees to 8,000 seamlessly and with very few issues. Edits are easy during the payroll cycle. Access to data makes for easy, comprehensive reporting. The mass import tool has solved many problems with getting large amounts of data in. Before, it took a SQL developer. Now the business can handle it themselves, saving lots of time. Platform config has allowed us to create unique fields for clients that may feed into their POS, through bridges or other 3rd party applications, making it where UKG pro is the one place to go, rather than multiple systems to make changes. Review collected by and hosted on G2.com.

Rita S.
RS
Global HRIS Program Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about UKG Pro?

The system is relatively intuitive, allows for the ability to determine different levels of security for our diverse business and needs and is integrated with other UKG related platforms we utilize. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

When an issue arises, the resolution is very dependent upon the individuals assigned. UKG has some great talent and some that are in need of development. Our experience is more positive when the right people are assigned to lend support to our technically competent team members. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

Have a technically capable team - we've noticed that when we are assigned a talented resource from UKG, the implementation goes well. If the resource is not as technically talented, the implementation takes longer and many of our questions are answered incorrectly or become difficult to address. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

We are bringing all of our businesses together to streamline HR and Talent processes under one roof. To that end, we are able to configure a system that supports our processes and where we are unique we are provided the flexibility needed to customize. Having our global team members in one system will provide improved reporting and overall calibration of our global team members. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
AO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about UKG Pro?

I love that I can do almost everything in one place, Recruit, Onboard, Hire, Manage Performance, Payroll, Compensation, Time & Attendence etc. The mobile app is great, especially if you have an employee base that is not sitting in front of a computer all day or is not very computer savvy. Its intuitive and allows them to do much of what they need to do right on their phone. They are constantly updating and enhancing the products and much of it is based on customer feedback. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

The benefits are really subpar compared to the rest of the standard features. If you have very simple/basic benefits it is fine, if you have anything else you need to pay for the upgrade to Benefits Prime which is a partially integrated external vendor that can handle more, but is still restrictive. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

I would highly recommend UltiPro to those looking for a robust HRIS with many modules and state of the art reporting feature. They are a company that stands behind their product and strives to make it best in class. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

Prior to Ulti we didnt have: Employee or Manager self-service, automated time keeping, workflow, onboarding, any reporting capabilities worth anything. Now, we have so much self service available for managers and employees, tons of automation, have gone to paperless employee files and so much more. Review collected by and hosted on G2.com.

Jessica S.
JS
Manager, Talent & Culture Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UKG Pro?

I appreciate that my HR profiles of my employees, their time-off (PTOs), and Payroll are all in the same tool.

it also syncs with greenhouse 9our recruitment tool) which facilitates our onboarding processes and syncs with okta which helps with our offboarding processes Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

There is A LOT to learn and we have to do the learning ourselves. which is hard to do when you are a small company, I need to hire more resources to keep up with the tool Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

we used to have information in multiple tools, now everything is in one single places which is much easier to use/keep up with

easier access to information and more reporting Review collected by and hosted on G2.com.

Jeffrey N.
JN
Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about UKG Pro?

I like the fact that they have a comprehensive suite of human resources applications. In particular, they have a very good applicant tracking system and their new vaccine management product is also excellent. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Their support can be slow at times, though they seem to be trying to remedy this. And some of their products don't seem to go far enough to make for less work from staff. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

We are utilizing almost all of their modules which allows us to be seamless from recruitment to onboarding to payroll to time off to benefit management. This frees us up for more direct work with staff. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UKG Pro?

My company uses UKGPro for general timeclock use and internal database sharing. The best features include easy navigation and a newer 'Time Clock Entry' link, which allows a user to clock in within seconds. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Some navigation is a bit confusing and nonintuitive. For instance, when viewing previous PTO requests, one must first access Time Management, then Add Time Off Request (wut?), followed by View Calendar. The 'View Time Off Calendar' link should be much easier to access. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

Clocking in with the previous software was clunky and time-consuming. UKG provides a quick and easy way to hit the clock in / clock-out buttons. It's also much easier to share the entire company hierarchy with all team members while providing a snapshot and title of each employee. There are many other sections embedded in the menu which include things like individual job summaries and pay; Health and other benefits; Career and Education options; W2s and other tax documents, and Document Acknowledgement sections. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about UKG Pro?

UKG Pro is a fantastic solution that serves as the brain for our employee data. It assists with our day-to-day operations, information transparency and empowers not only the HR team but the leadership team with quality self-service tools. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

It's a lot to learn, but that doesn't mean it's hard to learn. UKG is such a powerful tool, but it can feel that you do not know enough to make a fully optimized system for your business. That said, the product's configurability makes it easy to make enhancements throughout the year. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

Space out the products you implement because simultaneously setting up new products can be challenging. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

Data integrity is the biggest problem that we're solving with UKG Pro. Having a centralized/master area for information that is actionable enhance our company's ability to make business decisions and streamline processes throughout other business systems. Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Hi there! Thanks for leaving UKG Pro a review! Your feedback enables our team to continue making valuable improvements to the product.

TM
P
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UKG Pro?

BI Reporting, onboarding process, survey features. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

time off area. Adding or making changes to vacation days is not always simple. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

keeping employee information up to date and in one place but incorporating different processes in one system. Review collected by and hosted on G2.com.