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UltiPro Review
user-friendly application
A lot of online resources you can use
1,532 UKG Pro Reviews
Overall Review Sentiment for UKG Pro
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I like the product portfolio. There seems to be a solution that I can utilize for just about anything I need to perform. I work in HRIS, so the People Analytics tool is where I spend a lot of time! With the learning center available to me, I have learned about and built some fantastic reports/dashboards to provide to our leaders who can use those reports to make critical decisions that impact our business. Review collected by and hosted on G2.com.
Some product capability restrictions are a bit frustrating. For example, with the ECM product, I cannot build a workflow in which I can search and select an approver from a people selection tool. I can also not map the responses from a multi-level data set to a PDF field. These are just a couple of examples of where the product could catch up, so roadblocks like these are no longer an issue. In addition, the feed of data from Pro to other supporting platforms can have some restrictions. For example, I would like to be able to have platform configured fields feed over to be part of an employee record in other platforms like recruiting (as an example). Review collected by and hosted on G2.com.
UltiPro is well-documented and the UltiUniversity content and various delivery methods (self-paced, live and recorded instructional videos, etc.) considerably shortened the learning curve for me as a new-to-UltiPro HRIS administrator. The Support team is also top-notch with a live call-in number for critical Payroll problems and a responsive team of technical consultants who support all modules and features offered by Ultimate Software. Review collected by and hosted on G2.com.
Not all features are available via the Web interface, which means administrators must use a "Back Office" application to complete certain tasks. It isn't difficult to access or use, but it is another sub-system one must learn to fully administer UltiPro. Review collected by and hosted on G2.com.
The great customer service that they provide and that they listen to customer feedback Review collected by and hosted on G2.com.
There is room for improvement in the workforce management time system Review collected by and hosted on G2.com.
Entering hours in a timesheet is fairly straightforward, and the requesting PTO feature is nice. It goes right from the employee to the person's manager for approval. The home dashboard is nice, and the system is easy to navigate. Review collected by and hosted on G2.com.
If you mess up one of the times when putting in your hours, it gives an error, and I can't fix it unless I refresh the whole page and lose everything I've input so far. It's also a little confusing to see how many hours of PTO I have left. Review collected by and hosted on G2.com.
UKG is an easy program to utilize and learn. Ability to house personel and payroll processing systems is crucial Review collected by and hosted on G2.com.
the system is limited and can not adapt to atypical company set ups. We have to come up with a lot of "work arounds". Customer service could also use some revamping. Review collected by and hosted on G2.com.
I like that you can customize your view and change what you see on your opening page. It is easy to use and I get all my information on the first page at just a click of a button. Review collected by and hosted on G2.com.
There really isn't anything that I dislike about the app. I suppose if I had to pick something, it would be the ease that it integrates with my other programs. It would be nice to have one system that is completely inclusive but that does not exist yet. Review collected by and hosted on G2.com.
