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UKG Pro Reviews & Product Details - Page 15

UKG Pro Overview

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

UKG Pro Details
Product Website
Languages Supported
Danish, German, English, French, Italian, Malay, Dutch, Portuguese, Spanish, Swedish
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Product Description

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

How do you position yourself against your competitors?

With UKG Pro, you can confidently support your people with deeper visibility and integration across all people operations. Make timely, people-focused decisions across your entire people operations, elevated by AI- backed recommendations and insights. Build inspired and motivated work experiences that create a more open and inclusive culture your people can be proud of.


Seller Details
Seller
UKG
Company Website
Year Founded
1977
HQ Location
Weston, FL
Twitter
@UKGInc
44,829 Twitter followers
LinkedIn® Page
www.linkedin.com
14,118 employees on LinkedIn®
Phone
(800) 432-1729
Description

At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. One of the world’s leading HCM cloud companies today, UKG and our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps more than 80,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work. To learn more, visit ukg.com.


Natalie A.
NA
Overview Provided by:
Associate Manager, Social Media at UKG

Recent UKG Pro Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Overall great product"
UKG is very user friendly. Managers and team members seem to be able to find anything they need.
CB
Christopher B.Mid-Market (51-1000 emp.)
4.0 out of 5
"Better than Ascentis!"
It was much better than Ascentis... UKG acquired our old HRIS and they improved the interface. The customer service was pretty good too.
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"UKG Pro Review"
The ability to automate profile assignments
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

UKG Pro Media

UKG Pro Demo - UKG Pro People Center
UKG Pro People Center
UKG Pro Demo - UKG Pro Pay
UKG Pro Pay
UKG Pro Demo - UKG Pro Recruiting
UKG Pro Recruiting
UKG Pro Demo - UKG Pro Mobile App
UKG Pro Mobile App
UKG Pro Demo - UKG Pro Employee Voice
UKG Pro Employee Voice
Play UKG Pro Video
Play UKG Pro Video

Official Downloads

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Video Reviews

1,532 UKG Pro Reviews

4.2 out of 5
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1,532 UKG Pro Reviews
4.2 out of 5
1,532 UKG Pro Reviews
4.2 out of 5

UKG Pro Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UKG ProQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
OB
HRIS Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UKG Pro?

The configurations that can be made in UKG Pro are limitless. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

While the configurations are many, they can be challenging to navigate and is not as user-friendly as other systems. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

The ability to run standard reports without too many restrictions on an employee's security role. Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Thank you so much for taking the time to provide your feedback Oscar. Your insights are very valuable to us and allow us to continuously improve. If you have additional feedback or comments you would like to share, please reach out to us at feedback@ukg.com.

KS
program administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about UKG Pro?

ADMIN PORTION IS WELL LAID OUT AND EASY TO NAVIGATE Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

THE TIMESHEET PORTAL IS VERY POORLY LAID OUT AND ALOT OF EMPLOYEES ARE OLDER AND STRUGGLE WITH USING IT Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

IT HAS HELPED COMBINE SEVERAL PROGRAMS INTO ONE BUT ALSO CAUSING ALOT OF ISSUES AT THE SAME TIME Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Hi Kathy, we appreciate you taking the time to provide us with your feedback and are sorry to hear that the timesheet portal is not meeting your expectations. We would love to connect with you to find ways we can better support you. Please contact us at feedback@ukg.com so that we can learn a little more to suggest the best next step. Look forward to hearing from you soon. Thank you!

Verified User in Research
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about UKG Pro?

Ability for our HR team to have one platform for a number of required areas. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Seems to be a lot of clicks to navigate to team vacation approvals, which is the most frequently used feature within UKG. Would be ideal to have deep links in the request emails. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

Vacation tracking, performance appraisals and goal setting all in one platform. Recruiting is integrated as well. Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Thank you so much for taking the time to review our product!

Bhaskar C.
BC
Project Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about UKG Pro?

UKG Pro offers functionality for recruiting and onboarding new candidates. It helps in calculating, processing and accessing pay of the employee. It helps to manage performance, compensation and employee tracking with great ease. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

It is having one of the bad customer service with mediocre support. we cannot configure the application for candidate experience. The menu is bit misleading and its tough to navigate through. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

The support and customer service can be improved here. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

It helps to track PTO and supply all benefit option in one database. It helps to access a wealth of employee data and ensure integrity of organization data.It is having great features of payroll,core HR and training. Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Thanks so much for sharing how UKG Pro has impacted your company and for your feedback. We appreciate it!

Verified User in Automotive
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about UKG Pro?

The ease of functionality and reportings Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

I dislike mostly the arrearage feature and my limited access as a user Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

combining multiple companies under one platform; Providing a one-stop-shop for payroll, hr, benefits Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Thank you so much for taking the time to review UKG Pro!

Richard  G.
RG
Manager, HR Information
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about UKG Pro?

I like best the strong customer community and how UKG works hard to ensure that the system is growing into a top-notch platform. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

At times, reaching the proper Support channel can be a problem, however, I have had years of success with multiple Support representatives. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

We are maximizing our use of the system to empower both our employees and Managers in the system, so they are in control of their own data. We are able to remove some of the burdens from our HR team by placing responsibility on our employees' hands and freeing up our team to assist and work through other tasks. We no longer have paper forms piling up or getting lost, as the processes are now able to be automated within the UKG Pro system. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about UKG Pro?

Payroll processing is easy for someone who is not familiar, on how to process payroll. Stand Reports and People analytics reporting makes our reconciliation process streamlined. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

The dislikes of UKG Pro is WFM areas. In which its hard to navigate. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

UKG Pro is currently solving our payroll needs and processing payroll efficiently. It benefits our company as we have less pay issues for our employees. Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Thank you so much for taking the time to provide your feedback!

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about UKG Pro?

UKG Onboarding platform is a timesaver allowing all documents captured to feed to the employee record in UKG core. The I-9 correction feature allows the edit of document numbers, expirations, etc including the hire date. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Custom interface builds/edits are very time-consuming from the end-user perspective. Would be great if a UKG technician could work directly with the vendor on the prescribed specifications. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

UKG Pro automatically updates the Federal and individual state tax filing forms released each year. UKG has made PPACA management and annual filing of 1095-Cs and 1094-Cs an extremely smooth process. Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Thank you for sharing your feedback! We appreciate your detailed insights as it allows our team to continuously make improvements to our product.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about UKG Pro?

I like to know that I can find everything that's important about work - pay, benefits, time off, etc can be found in one place with a single login. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

It's regularly slow, clunky and frustrating to use. The user interface is dull and basic which doesn't necessarily make for an easy experience. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

As a tool, it's important to ensure I can find and keep on top of requesting time off, managing remuneration, job/ role updates, beneficiaries and my own contact and emergency contact details. Review collected by and hosted on G2.com.

Response from Alexandra Fischer of UKG Pro

Hello there, thank you for your feedback! We are always looking to improve the experience for our customers, and really appreciate you taking the time to share your thoughts. Please email us at feedback@ukg.com if you would like to share any additional insights.

Jaronika D.
JD
Employee Experience Architecht
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about UKG Pro?

UltiPro has allowed our company to do more with our HR information in a more realistic timeframe. The end user experience has enhanced the usage of our HR applications when compared to the past. The real-time information including reports and dashboards is more aligned with our other systems.The ability for employees to be able to navigate seamlessly and manage their information is made an impact. The ease of use with the Core HR applications has made a great impact on our employees. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

With my current organization, we have separate entities that operate autonomusly, and we struggle to accommodate all of our needs. Additionally, the company is putting a lot of effort into new R&D, but there is no focus on the native products. There are quite a few limitations in the Talent and Compensation module that we have had to utilize a lot of customs. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

If you consider UltiPro, I would ask the hard questions and get under the 'hood of the car'. For an organization with a global workforce and independent processes, very specific and unique business requirements, I would source multiple options to compare. While the overall customer service experience is good, there are still some internal issues with customer service when dealing with specific modules. The merger of the legacy Ultimate Software and Kronos companies has brought about some unique challenges that unfortunately become customer-facing. Overall, I am still a fan of the UKG Pro product, and depending on your business needs, it is still an excellent option for many. The most important factor when reviewing HR Technology is to do your diligence and go through a complete discovery. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

We are working on going from a paper environment to a paperless and email environment. The ability for all of our new hires to being their employment utilizing a system that integrates is a great thing. Our payroll team is able to reduce the complete the payroll process. The integration with internal business systems and other applications has reduced the amount of time spent on the manual processes. The demographic footprint of our business has allowed us to rollout things like benefit enrollment, compensation management, and onboarding seamlessly. Review collected by and hosted on G2.com.

Response from Micole Garatti, MBA of UKG Pro

Hi Jaronika, thank you for your feedback. We’re happy to hear you are enjoying our Core HR capabilities. We value your feedback and I have shared your comments with the team to help us improve. We hope you had a great time at Connections and have a wonderful day!