UKG Pro Reviews & Product Details - Page 13

It has the ability to SSO into the platform, however, the 2FA leads a lot to be desired (ie. SMS does not work, at least not here in Australia. Maybe for US-based clients, this could be a great system, however, it is not APAC friendly at all. Review collected by and hosted on G2.com.

Where to even start?

- Shocking Ui that is not intuitive at all

- Even after lodging multiple support tickets with their team, we still have managers who cannot see their staff details, however, are able to see the rest of the company (including pay details). Just not the people reporting to them!

-Unable to split pays between accounts

-2FA doesn't work

- logs users out too quickly

- and so on and so on Review collected by and hosted on G2.com.

I have found UKG Pro to be an easy system to use as an employee user and administrator. It is pretty easy to configure and I have enjoyed using it since 2006. Review collected by and hosted on G2.com.

UKG can be pricey to get all of the various modules and features. Review collected by and hosted on G2.com.

All digital transformation of workflows and process. Requests and approvals are so simple. The platform has been very reliable. Review collected by and hosted on G2.com.

As an IT team member, I would like to have some more references to how to leverage API interfaces to post or retrieve data from the platform to be used in other processes in the organization. I know this is a feature, but it's been a little difficult to get started. Review collected by and hosted on G2.com.

I like the reporting capabilities and how the system is intuitive for our end users. Review collected by and hosted on G2.com.

The least helpful to us is the Recruiting module and the lack of functionality compared to other competitors Review collected by and hosted on G2.com.

It was organized to find employees and information. Interface wasn't bad and navigation was fairly easy. Review collected by and hosted on G2.com.

It does not give compensation information, which is needed from a recruiting standpoint to have visibility into internal equity. Review collected by and hosted on G2.com.

User-friendly and easy to explain to employees Review collected by and hosted on G2.com.

The case logging system sometimes takes forever to get a case resolved or even have someone contact you. The auto-generated email sent back to you would be nice if it included your subject in the case along with the case number and not just the case number. Review collected by and hosted on G2.com.

It's a one-stop solution combining all aspects of employment together in one system. Review collected by and hosted on G2.com.

Sometimes it is difficult to connect to customer service if the question is too specific or in an in-depth way of a specific process. Review collected by and hosted on G2.com.

UKG is continually rolling out new features and values feedback and suggestions sent in by customers. That's reassuring as a customer. Additionally, customers are given the option of enabling or disabling many of these features so they can be rolled out gradually depending upon what is best for your business Review collected by and hosted on G2.com.

UKG is not cheap. While it provides a solid and robust platform for a variety of HRIS needs, it tends to be somewhat expensive which may put it out of reach for smaller businesses. Review collected by and hosted on G2.com.

It's been a huge improvement in how we manage our talent. From goal setting, to annual reviews it can do it all. Review collected by and hosted on G2.com.

I have yet to find something in UKG that I do not like. Review collected by and hosted on G2.com.

UKG has everything we need under one roof. We don't have to worry about using different platforms for recruiting, payroll, benefits, performance management, learning, etc. It's all there. Review collected by and hosted on G2.com.

Customer support. I've been with my organization for over 4 years and my support interactions are always the same. When I create a case I detail out the problem, the things I have already tried and have not worked, and the response I ALWAYS get back is to try the things I already told them I tried. This happened all the time under UltiPro and continues under UKGPro. I try to avoid creating cases because I already know what to expect the response to be. Review collected by and hosted on G2.com.