UKG Pro Reviews & Product Details - Page 12

UKG Pro can be configured to suite most any size company and complexity Review collected by and hosted on G2.com.

Support is great, if they can answer your question on the first contact. I've experienced disconnects when a case has to change hands or move to a different group. When this happens, the new person/group taking the case is not up to speed on what work has already been done. Review collected by and hosted on G2.com.

Easy of use. The teams switched to UKG Pro from a clunky solution in no time. This fully cloud-based solution brings solid 3rd party integration options to the table. Review collected by and hosted on G2.com.

Great end-user solution but not so great backend. Multitenancy is still evolving and it is resource intensive to extract company data. Review collected by and hosted on G2.com.

UKG continues to update to be the best and give the customer what they need to make sure their employees have the best experience possible. Review collected by and hosted on G2.com.

Sometimes you have to ask multiple people to get the answer that works best for you. Review collected by and hosted on G2.com.

UKG products are good but the customer service is bad. The products do so much but the training on expressions and custom configuration is non existent. Review collected by and hosted on G2.com.

customer service is terrible and when we create service request they go unanswered and unworked. we only get attention when we escalate and its payroll critical and even then we get responses too late Review collected by and hosted on G2.com.

Most helpful would be that the system works exactly as to how you make it work. Our processes are run the same way every time becaues of the commitment and dedication that went into building and maintaining our system. Review collected by and hosted on G2.com.

There are quite a few 'tricks' that one needs to learn to make sure they are making all of the correct changes in the correct place in the correct order at the correct time. Review collected by and hosted on G2.com.

I like that it is easy for employees to use Review collected by and hosted on G2.com.

I do not like that we were sold and that we would get all the updates as a customer. But that is not true. We do get updates, but there are new platforms, and we are not on those and our platform is not getting updated. What we specifically liked about then UltiPro, was the fact that we would keep getting updated programming and would not be left behind. We are left behind. Our time-keeping system is old and not getting updates. If I try and figure it out for myself I can't, or I can't get anyone who can help me. The HRIS and Core are the same. Review collected by and hosted on G2.com.

UKG Pro is a cloud-based solution that is accessible anywhere, anytime, on the website or mobile app. Review collected by and hosted on G2.com.

The customer service is lacking - we've been passed around to several Account Managers, Customer Success Managers, and Executive Relationship Managers. Also, there's a large lag time in support cases. Review collected by and hosted on G2.com.

I like having HR data, recruiting/onboarding, payroll, timekeeping, benefits, performance management, and tax filing all with one provider, even though there are multiple modules. I like having many options for configuration even though there's a lot for system administrators to learn about and make decisions on. Review collected by and hosted on G2.com.

Especially since the merger of Ultimate Software and Kronos, there are so many versions or iterations of similar things (such as timekeeping solutions) and the names are the same or similar. Sometimes it seems that I have to explain what solution I'm using to the customer support team multiple times and get passed around from person to person before being able to resolve an issue. Also, since everything is so customized, it can be difficult to find other customers using the software in similar ways and compare best practices. Review collected by and hosted on G2.com.

All the systems in one area and how they communicate with each other. Review collected by and hosted on G2.com.

some of the pieces have several clicks to get to the area you need. Review collected by and hosted on G2.com.

We chose UKG Pro because of the UKG people we met with throughout the selection period. The salespeople and their teams were so informative, honest, caring, responsive. They demonstrated a genuine desire to be our HRIS partner for life (not just during the sales cycle). Review collected by and hosted on G2.com.

Implementation is tough no matter what system you choose. We worked with a third party to facilitate our implementation and that has been challenging. UKG has been great, though! Review collected by and hosted on G2.com.