Samsara Reviews & Product Details - Page 6

Both vehicle gateway and powered asset gateway are straightforward to install, the web portal interface is very convenient and easy to use. It shows you the exact location of your equipment, on the map. Also, I like all the features related to fuel efficiency, and that they give you the ability to create your own reports where you can select the most important criteria for you. Another feature I like is service logs, yo have the ability to control all your scheduled maintenance, and Samsara will inform you when it's time for maintenance to be done. The mobile app is very convenient to use and works fast, with no lags. Customer support is very helpful all the time. I would definitely recommend Samsara. Review collected by and hosted on G2.com.

Cameras may need some improvement in capturing events, not that sensitive. Review collected by and hosted on G2.com.

We've had a good experience with Samsara. The system is very user-friendly, making it easy to navigate and effectively manage our operations. It has significantly streamlined our processes and provided valuable tools for tracking and reporting. Review collected by and hosted on G2.com.

We’ve had a few issues with units going out, but Samsara’s support team has been quick to address and resolve these problems, minimizing any disruption. Review collected by and hosted on G2.com.

We've been with Samsara for over 5 years and they amaze us constantly with their technology and programs. We currently use around 65-75 GPS gateways, Dash-Cams, and now testing out their Asset Trackers (AT11). Their training video platform is expanding, covering areas of important safety skills and knowledge testing. Couldn't be happier with the data we receive from this platform. Review collected by and hosted on G2.com.

Wish there was better customer support to answer questions more efficiently. Review collected by and hosted on G2.com.

Knowing where your trucks are so you can plan the next load accordingly in the AG bussiness tasks change in a moments notice and being able to see what truck is coming back quickest helps us determine where it will go next. It also keeps track of safe driving practices i use the site daily in my endevours. Review collected by and hosted on G2.com.

I cant honestly say much bad about because i use it for what i use it for and it works great. i would love to help on this question but i can not at this time. Review collected by and hosted on G2.com.

Tracking equipment codes and needs. We have alot of out of town jobs and eqiupment is hours away at times. Our mechanics have been able to stay on top of maintenance needs through the Samsara app. This is such a great way to keep equipment in tip top working oreder. The integration and implementation of Samsara was very easy for our team. Review collected by and hosted on G2.com.

I have Zero complaints about Samsara or the Reps we have been dealing with. Review collected by and hosted on G2.com.

Its accurate and discreet. We had a unit stolen that had two trackers installed in it. They found the first but never found the Samsara, because of that we were able to recover the unit, which was heavily damaged and replaced by insurance, but we were also able to repair it into working order for a $4000 and now have two units worth much more. Review collected by and hosted on G2.com.

The ability to track and schedule routes sounded amazing at first, though it was not practical from a business stand point. We attempted to use it to track and schedule our delivery drivers routes, though the app became finicky if more than one person was on it at a time, some people were able to schedule routes one day, and others the next day with no rhyme or reason why. Review collected by and hosted on G2.com.

We like the dual facing cameras, they have been very helpful in a number of situations. The report function has also been very helpful for a variety of reasons. Review collected by and hosted on G2.com.

Customer service is sometimes difficult to work with. There are also some functions that are geared more toward passenger car customers vs. commercial truck customers. Review collected by and hosted on G2.com.

Knowing where our fleet is at all times is a huge win. We are better able to tell our custoemrs about their delivery time while also letting the customer next in line when our driver will be back and on their way to them. The vehichle disagnostics are great too. They have saved us a few times. It's all so easy to use as well! Review collected by and hosted on G2.com.

During implenmenation it was a little challenging to find the correct OBD for a couple of our trucks. But the team was a big help Review collected by and hosted on G2.com.

Camera resolution and easy installation of Samsara equipment. Options for monitoring the fleet in all capacities. Minimal issues overall with technical systems. Review collected by and hosted on G2.com.

Bugs in the system affecting the overall performance and use of our fleet vehicles at times, coupled with latient response times and resolutions from the support team. At times what would seem an inability to accept responsibility of duty to fix and correct the situation. This on top of the exorbitant amount of money that should cover top-of-the-line support and commitment to the best customer service experience (which includes accountability and proactivity) that has left us with a sense of want for better. Review collected by and hosted on G2.com.

Being able to see as much as we can is great. Able to see if someone is trying to view their cellphone while driving is fantastic as well as the GPS monitoring. If they are where they aren't supposed to be. Very easy to use & implementing the device, I often forget it's there. We use it every time the company vehicle is taken out. Integrating it into the company was very easy & we have not had to contact customer support once! At least not directly. Review collected by and hosted on G2.com.

I would like an easier way of seeing the alerts. Or maybe there is & I am just unaware how to access it. I get the alert ! but am often times searching for the day it happened. Review collected by and hosted on G2.com.