Samsara Pricing Overview

Samsara has brought so many missing pieces together that other platforms have failed to do. After using multiple other platforms, Samsara has set the bar for usability as well as functionality. Review collected by and hosted on G2.com.

The biggest downside for Samsara is the cost. I would like to see a more aggressive cost structure that supports a quickly changing business landscape within a very volatile economy. The ability to pause or suspend a group of gateways for up to 6 months would be very helpful in some instances. The 6 months could be added to the end of the agreement. I would also say that I do not like the process for ordering new units. The billing of new units should be more streamlined with current billing. Review collected by and hosted on G2.com.

The program worked well with unpowered assets for about a year then the problems started. We replaced all the batteries and carefully re-set all the units. They ony worked for a short time. They replaced all the Assets with an up graded model. Same issues persisted in short order. The dash Cams worked fine, the program was good. Review collected by and hosted on G2.com.

THeir customer service misses the mark. Their system is very automated and super difficult to talk to anyone who follows through. I was one of their orginal customers and they went from a 10 to zero. I have tried to close my account for about a year. It finally came to a renewal and I told Samsara I did not want my account re-newed. They did it anyway and kept charging me for 7 months. (Auto-Bot) I finally had to have my Credit card stop payment. Review collected by and hosted on G2.com.