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Samsara Reviews & Product Details - Page 3

Samsara Overview

What is Samsara?

Samsara simplifies physical operations by bringing all your people, equipment, systems, and sites onto one open platform. With the world's largest Connected Operations dataset, we deliver more accurate insights to help you make smarter decisions. Whether you’re managing fleets or optimizing work sites, you’ll get recommendations you can trust and features that keep you ahead. From small fleets to major enterprises, our solutions serve organizations across transportation, construction, manufacturing, and logistics. Our platform is secure, easy to deploy, grows with your business, and connects easily with your existing tools. With ongoing innovation backed by over $1B in research and more than 150 patents, Samsara is your partner for long-term success.

Samsara Details
Product Website
Languages Supported
Czech, German, English, French, Italian, Dutch, Polish, Portuguese, Romanian, Spanish
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Product Description

Samsara offers a single platform to manage your fleets, equipment, and sites. The data you collect across your operations with Samsara can also power other critical applications and workflows through our growing list of integrations. As the pioneer of the Connected Operations™ Cloud, organizations can use Internet of Things (IoT) data to develop actionable insights and improve their operations.


Seller Details
Seller
Samsara
Company Website
Year Founded
2015
HQ Location
San Francisco, US
Twitter
@Samsara
4,211 Twitter followers
LinkedIn® Page
www.linkedin.com
4,332 employees on LinkedIn®
Ownership
NYSE: IOT
Description

Samsara is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. With tens of thousands of customers across North America and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across construction, transportation and warehousing, field services, manufacturing, retail, logistics, and public sector. The company’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.


Hannah M.
HM
Overview Provided by:

Recent Samsara Reviews

WK
Wesley K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Samsara is light years above their competition!"
Using the tools in Samsara make fleet management so much easier. It does it all.
SC
Shannon C.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great company and excellent product!"
The AI built into the cameras is amazing. It's so helpful to provide drivers with real-time alerts about their behavior and also provide data to t...
Diego D.
DD
Diego D.Mid-Market (51-1000 emp.)
5.0 out of 5
"Excellent product and service!"
The AI of the cameras and the accuracy of the GPS.
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Samsara Media

Samsara Demo - Samsara Dashboard
Track and manage equipment, trailers, and other assets
Samsara Demo - Reporting Features
Turn real-time data into actionable insights and reports
Samsara Demo - AI Dash Cams
Capture high-definition video of critical events
Samsara Demo - Dash Cam Footage
Access video evidence in the moments that matter
Play Samsara Video
Play Samsara Video
Play Samsara Video
Play Samsara Video

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1,117 Samsara Reviews

4.6 out of 5
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1,117 Samsara Reviews
4.6 out of 5
1,117 Samsara Reviews
4.6 out of 5

Samsara Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SamsaraQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Starr S.
SS
President
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Samsara?

Samsara is super easy to use. We have used other similar options and the UI is clunky, it doesn't always work, and you often can't find what you need. Samsara is so good that even in an stressful situation non tech savvy people can pull the video. It always works. It never has an error. It is so reliable. They have great service. They innovate for their users. It is rare to find a well run company that actually makes changes based on user feedback. It is always getting better and they are not charging more for that. They are a great company to trust with this important service. It has saved us way more money that it costs us in false claims. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

You need to download sensitive videos beause they will not immediatley store for a period long enough to cover you for a potential future lawsuit. I understand though as data storage is way expensive. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

False claims from traffic incidences. Employee errors in the field- review and coaching. Safety of our team. Review collected by and hosted on G2.com.

Jonathan H.
JH
Network Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Samsara?

We put the units in two of our fleet vehicles and it's great to have in order to defend our guys against fraudulent claims of dangerous driving. The over speed alerts are nice to have as well to give feedback back to our drivers. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

The only thing I didn't like was having to pay for the three year subscription all up front. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

Just before we had these put in we had someone claiming one of our guys ran them off the road. Through the use of someone else's pictures of the incident we were able to prove that it was a fraudulent claim. Now it's nice to know that if the same situation happened again we would have our own evidence. Review collected by and hosted on G2.com.

RyGull .
R
IT Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Samsara?

The installation process, UI, and all the features included and what they are working on for the future. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

The only downside i have is the audio retrivial. They only allow audio in 1 minute incriments. Do you need to pull an hour long trip for legal reasons? Have fun manually selecting, waiting and downloading 60+ clips. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

They are a great tool for many aspects instead of just being a regular dashcam. We use the GPS, maintenance features, fuel integration, checking in on our drivers and of course being able to pull footage from the office. This is huge when your vehicles cover a good chunk of the state of Florida. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Samsara?

We’ve been using the Samsara Fleet platform for a couple of months now, and the experience has been really good. The platform is intuitive, making it easy for our team to navigate and access the information we need, specially in my position where I need to pull put weekly information for truck reports and productivity reports.

I personally like the ability to customize various aspects of our fleet management, such as driver profiles and identifying individual drivers. The statistical insights for each driver are comprehensive, allowing us to track performance effectively. The comparative charts provide a clear visual representation, which helps us evaluate our operations more efficiently.

Additionally, the AI camera technology it's one of the best components for the company I work ofr. It detects driving infractions, and situations like no seat belt, or harsh breaks, sending real-time notifications if a driver is not complying with safety standards, which make it easy to address any issues immediately calling the driver.

We transition from an other platform and so far it seems a positive decision. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

I do not see this as a downside, but rather as something that could be improved. It would be beneficial if, during the trip searches, you could select multiple trips at a time to view them on the map, rather than having to look at them one by one. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

To ensure safe driving and compliance across the company, the company I work for, operate in seven different regions across three states. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Samsara?

Samsara helps us manage our fleet of trucks with ease. Their pin point gps locaters, easy to use camera system, and vehicle logging data make this system well worth it. It has saved us in accidents to prove we weren't at fault. System gives us diagnostic information to make getting the trucks fixed in a timely manner is also a life saver. The ability to see what trouble codes the vehicle is throwing prior to it arriving at a repair facility is extremely helpful. Fuel reports, mileage tracking and dispatching is all made a breeze with this software Review collected by and hosted on G2.com.

What do you dislike about Samsara?

The only downside is the initial price of the equipment, for a large fleet it works great in the long run. Would not be as ideal for a small fleet of 10 or less units Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

So many problems, to name a few

Asset tracking

Video proof when involved in accident

Diagnostic information

Vehicle maintenance

Fuel reports

Monitoring idle time Review collected by and hosted on G2.com.

JK
Field Safety Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Samsara?

Safety score, in-cab alerts, camera feature alongside HOS, and overall the idea and actuality of Samsara being a 1 stop shop ELD provider. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

Fluidity of stat reporting by tag.

Access to in depth HOS Compliance reporting.

Reporting lack of standard identifiers such as no employee id within the HOS Violations Report but having this in many other driver related reports creating need to seek API options.

Some of samsaras HOS expected behaviors for removing/keeping eRODS shipping documents or trailers would be better set by local org. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

Currently connected training under review which will solve many pieces within our training programs.

We have a lot of feature request on the board. Samsara always comes up with something! Review collected by and hosted on G2.com.

Response from Kelly Diamond of Samsara

Thank you for sharing your feedback, Justin. Your input is incredibly valuable and helps us refine our product and enhance the customer journey. If you have any additional feedback or need assistance in the future, don’t hesitate to reach out at (415) 329-6900—our team is always here to help. Thanks for being a valued customer.

Kelly

EE
Accounts Payable
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Samsara?

I like the alerts sent. They are pretty accurate. And being able to see the camera views is helpful. They were very easy to install and setup. And the customer service has been amazing! The crews are on the equipment daily and it's nice to have the security of what's going on. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

The only complaint I have is that when the invoice is sent, it's withdrawn the same day. It would be nice to have an extra day or two to process the invoice that's sent before the funds come out. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

Equipment issues and maintenance. It has helped to keep track of where things mess up, whether it's an equipment issue or an employee mishap. Review collected by and hosted on G2.com.

David G.
DG
Chief Operating Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Samsara?

Driver stats, location marking, and safety dashboard. The ability to add maintenance records is a plus when looking at what has been done to a vehicle and when. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

Logs out of the app too frequently. Constantly have to sign in to the app. Face ID on phone app would be ideal. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

Being able to track drivers time at a stop helps us to prevent the driver for sitting and waiting for too long. Being able to track the driver and give him step by step instructions on where to park, what landmarks to look for, and what areas to avoid due to traffic/accidents, saves time and allows us to make deliveries safely. Review collected by and hosted on G2.com.

Albert R.
AR
General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Samsara?

Samsara, allows me to track current location but also previous locations of equipment and power units. It also allows me to keep track of which drivers are using the equipment, and monitor the health of each piece. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

The only downside that we have is during our snow operations, our equipment have the equipment gateway, we would like to see a cost effective solution for adding cameras in equipment. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

We are coaching our drivers on safety and ELD violations throught Samsara. We are eliminating wasted fuel, through unnecessary idoling. We are using it for fleet maintenance, keep track of monthly schedules, annual safeties and bringing all this into one unique system. Review collected by and hosted on G2.com.

Derek  W.
DW
Vice President of Operations - Domestic East.
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Samsara?

Installation was easy across the fleet. Samsara is paramount in the delivery of precious cargo. I like knowing exactly where every unit of our fleet is in our network. Also, realtime engine issues and any refridgeration anomalies are both tremendous features. Integration was great with our other fleet management software. Custommer support is always quick and on point. Since we started using this platform, there has been zero downtime. It is used 24 hours a day 7 days a week for our business. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

The only issue I found was setting up the different truck classes and drivers. Setting up a driver or unit that needs to be governed by DOT and hours of service or not. This also requires different DVIR setups. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

We are able to have a secomndary temperature monitoring system beyond the driver. In our business this is one of the most important reasons why we use Samsara. We are also able to monitor all of our holding rooms across the country and Europe. Both visually and temperature monitoring. Review collected by and hosted on G2.com.