1,140 Samsara Reviews
Overall Review Sentiment for Samsara
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The UI is great, easy to navigate, nicely laid out and easy to learn. Review collected by and hosted on G2.com.
Flawed technology, inaccurate data, cannot trust reporting, they are not as good as their sales staff sells. They need to focus on fixing their core products as opposed to trying to add new revenue generating features. Review collected by and hosted on G2.com.
Customer service isn't the best and we struggle getting responses at times but the product is good. Review collected by and hosted on G2.com.
Customer service could be a lot better, billing is also not great. Review collected by and hosted on G2.com.
Samsara is easy to use, the live data is great for tracking and planning deliveries, and the POD option makes it easy to keep deliveries on file. It was easy to install and get everyone on board. We use it every day. It is nice to send customers the link when our driver is en route, so they can ensure someone is there to accept the delivery. It was easy to get all of our branches on board and used to their operating system. Review collected by and hosted on G2.com.
There is nothing I dislike about Samsara Review collected by and hosted on G2.com.
Our company utilizes Samsara mainly for tracking & locating equipment, but it's used for Log Systems occasionally as well, and has a fairly easy system to teach and use. Review collected by and hosted on G2.com.
Customer service is slow to respond and when they do, some answers aren't able to answered so they forward you to "someone in that department" who still doesn't know the answer. So they forward you again and again until they just tell you they'll be in touch with you shortly . . . . . but they never call or email back leaving you frustrated. Review collected by and hosted on G2.com.
The robust information shared about each vehicle once a Samsara gateway device is plugged in.
The account manager relationship really makes you feel like a valued customer.
Many helpful articles and videos on how to get the most out of the partnership.
The dashboard is easy to navigate and create/view reports.
Installation of gateway devices and cameras was a breeze thanks to videos shared by the account manager.
Daily use is vital the viewing safety of our fleet and everything being readily available for viewing is a game changer.
Tracking maintenance records in one central hub became alot easier with the dashboard. Review collected by and hosted on G2.com.
It is pricey, but you get what you pay for. Review collected by and hosted on G2.com.
Do help us to track where our company vehicles are an how our drivers behave on the road. Review collected by and hosted on G2.com.
sometimes the gps location is inaccurate as well as some delays on our while trying to help our drivers where they at. Review collected by and hosted on G2.com.
