Video Reviews
Paycom is easy to use and has everything you need in one single place
Paycom works fine
1,268 Paycom Reviews
Overall Review Sentiment for Paycom
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I like the ability to see invoices and their scheduled payments from multiple clients in one place. It's very versatile and easy to navigate. Review collected by and hosted on G2.com.
It's simplifies tasks and makes processing payroll so easy. I have no dislike. Review collected by and hosted on G2.com.
The fact that we are no longer a customer. Their service has completely gone downhill over the past year. We had 6 different account representatives during that time with customer service getting worse each and every time. Review collected by and hosted on G2.com.
In my opinion, over the past couple of years, Paycom has displayed significant internal issues that affected their ability to provide the service they are expected to. From payroll related errors to improper accruals to, what I think is horrible customer service. We have had our reps tell us that they were leaving the company because things were falling apart. We have had 6 different account reps in the past year and with each one, I feel the service got worse. We decided to leave Paycom and move to a more reliable service. During our departure, we were told a termination specialist would reach out which never happened. We received our termination checklist after they turned our service off. Come to find out there was some data. We were needing to gain access to that because we did not have any communication from them or proper procedures on how to end our relationship. We missed it. They are now extorting us for $5000 to pull one report. I would caution you from choosing Paycom and go with a more reliable source. Review collected by and hosted on G2.com.
The onboarding and support was phenominal. WHile there were a few items not shared that caused some future issues, overall there was so much info to train on that I'm surprised there wasn't more items missed. Overall the training was so detailed and through out that it was a breath of fresh air. Review collected by and hosted on G2.com.
I hate that there isn't a search feature to find what you need. It's such a huge platform that sometimes you don't know where something is located. The benefits training was lacking in a huge way. I was still lost after additional training, but I feel that can be blamed on the trainer herself. I had to muddle my way through the first open enrollment. Review collected by and hosted on G2.com.
I like how it streamlines payroll processing and employee management saving time and effort. Review collected by and hosted on G2.com.
Sometimes it crashes but it simplifies payroll and HR effectively. Review collected by and hosted on G2.com.
It has been seamless from point of sale to implementation. The implementation team and the long-term care support team have been great to work with. What I like best is the ease of use for employees, managers, and administrators. Review collected by and hosted on G2.com.
Nothing at this time, over been satisfied Review collected by and hosted on G2.com.
The different module options available in it Review collected by and hosted on G2.com.
Unreliable and unknowledgeable account reps. In my 2 years of working with Paycom, we have been through at least 5 account reps who weren't familiar w/ the product at all. Review collected by and hosted on G2.com.
Paycom was able to take all of our worries and troubles from a previous company and turn them into a trouble free and almost stress free enviroment! We couldn't be happier. Review collected by and hosted on G2.com.
We have been using Paycom for almost two years and honostly cannot complain about anything. It is a night and day difference from what we had to what we are getting now! Review collected by and hosted on G2.com.
I can make changes anytime. It is very easy to use and I feel like I have control over the process. Review collected by and hosted on G2.com.
The implementation was a little work but I would not say a downside. Also, most things are pretty obvious and intuitive but a couple of items are not. Review collected by and hosted on G2.com.
