What I like most about Paycom is that my employees can punch in and out from their mobile devices because they work at different locations daily. However, we have had such an issue since we work nights and sometimes double shifts. Paycom will randomly log my employee out. It does not work well when they are working nights into the following day. It will not work at all if they work over a certain amount of hours. But this is just a tiny issue compared to other problems we are experiencing with Paycom. Review collected by and hosted on G2.com.
The Tax Team.- We have discovered that the W-2s for our employees for 2021 is wrong. Paycom has taken no responsibility for this error and has completely dropped the ball back on us to get this resolved. At one point, I was told the tax team was in contact with the SS administration on our behalf, which made me believe they were fixing the errors. Come to find out, the tax team never contacted the administration and was never trying to fix anything. I received a form to complete to send back showing the difference in amounts reported to the IRS versus what was reported to the SS administration. At this point, I again believed they must be fixing the error. Come to find out several weeks later, again; nothing was getting fixed. This is a time-sensitive matter. This whole time there is no ability to speak with a tax team rep, but everything is mediated through the customer service rep. We are now 2 1/2 months into this; the agent emailed me a spreadsheet asking that I break down all of our employee's earnings, deductions and taxes for the first three qtrs of 2021. We have paid Paycom for this service, and they failed to get it right. Now they will not even put any work into finding out where they went wrong. I have been using a Payroll service for over 25 years and have never experienced such unreliable service in preparing payroll taxes. We chose to use a Payroll service to decrease the company's liabilities. Paycom has opened us up to them.
When I spoke to the sales rep selling the product, there were blatant lies about whether or not Paycom would work with our 401(K). I was told that Paycom and ADP work together. Come to find out; they do not. That is a whole other issue that is still not resolved. The resolve I was given is not an ideal solution but opens us up to more payroll errors because the report will not map out correctly with ADP's system. Now I have to enter information into the spreadsheet manually. We were also promised that integration with our accounting software would work, and it did not. Payrolls still have to be manually entered into quickbooks.
Paycom has not helped streamline our payroll processing but has made it more work at the end of the day. There are plenty of other issues with employee punches not working correctly and a lot of Manual work having to fix hours. Paychecks have failed to be delivered several times on time, and I have had to do manual checks for several employees to get them paid on time. Still, these are nothing compared to the Tax liability they have imposed on our company.
If you are considering changing your payroll services, do plenty of research and do not trust that the sales rep's answer is 100% true. They tell you whatever you want to hear to sell their product. Ultimately, we can not trust Paycom to file our payroll taxes correctly. And they will not take responsibility for helping fix the problem. In that case, that is a huge problem, and we are now looking for a different Payroll company that can deliver what they promised and what we paid for. Review collected by and hosted on G2.com.
Video Reviews
Paycom is easy to use and has everything you need in one single place
Paycom works fine
1,269 out of 1,270 Total Reviews for Paycom
Overall Review Sentiment for Paycom
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I like the ease of use. Very user friendly. Payroll Specialist a trained well and always helpful and friendly. I like when I call I get a live person that solves the problem you have immediately. The system is in constent use though out the day. I have used this product not only at my current job but at other companies for 8 years. When I first used this product back in 2013 I actually implemented the product and it was a great experience! I had a coach by my side the whole step of the way. Review collected by and hosted on G2.com.
Only thing I can think of is putting in holidays. I found it a bit aggravating. Review collected by and hosted on G2.com.
Over the last few years, we have tried to move as much team communication as possible out of messy, tangled email threads and into a standardized, clear, user-friendly, easy-to-look-back-at portal. Through Paycom, we have successfully integrated our time keeping, expense reimbursements, time off requests, annual coachings, and much more into Paycom, and even developed systems for notifications that help quickly and easily keep everyone on the same page. Review collected by and hosted on G2.com.
The helpline and account specialists are fantastic. However, sometimes successful utilization requires knowing what you want and pressing through to get it fully built out the way you want it. Some perseverance and diligence is required, as it would be with any platform. Review collected by and hosted on G2.com.
I like the Ask here dash board and the punch change request; i also like how easy it is to process payroll and correct issues when there are issues. Its very wast to reach someone when we have to call in for last minute support and Avery has been wonderful and teaching and reteaching things. Review collected by and hosted on G2.com.
I have no complaints. This software has been one of the best ive used by far. Review collected by and hosted on G2.com.
It has enabled us to go paperless and automate so many aspects of our work. It offers a lot modules, is customizable, and makes it so that your employees are doing all of their own updates. Everything HR goes through Paycom -- expenses, benefits, time and attendance, document mngt, employee acknowledgements, ACA, reward statements, taxes, reviews, applicant tracking, compliance, reporting, etc. Our implementation back in 2020 was good -- they identified issues that our auditors and 401k vendor never caught. It's a very compliant and robuts system. I like our Rep and the team. The relationship manager is great. I Review collected by and hosted on G2.com.
The LMS is a bit clunky...it can certainly do what I need it to do but it could be easier to use. Review collected by and hosted on G2.com.
We utilize Paycom on a daily basis, for all aspects of our payroll and HR.
Paycom has empowered our company to be able to process payroll quickly and accurately, in a fraction of the time it would take to process manually. Employees appreciate the Paycom app, which gives them full access to their hours, pay, benefits and time off. We recently added benefit integration, file feeds to carrier, and COBRA, which has greatly improved the benefit access for employees and eliminated the need for manual processing of changes as employees are hired and terminated.
In addition, we have greatly benefited from our Client Relations Representative, who has spent numerous hours, in person and remotely, assisting our team with training and utilizing all the modules we have in Paycom, to ensure that we are getting the best return on our investment. Review collected by and hosted on G2.com.
There is nothing I currently dislike about paycom. However, in the past, when I have come across something that wasn't working the way we wanted, I was able to submit a development request for their team to consider for future improvements and I have seen them implement quite a few of my suggestions. Review collected by and hosted on G2.com.
Dedicated representative who is responsive and understands our needs. They consistently tweak their offerings/services to adapt to the times. Their portal is user friendly and intuitive. Review collected by and hosted on G2.com.
Having been a client for 12+ years, I do not have any dislikes. Review collected by and hosted on G2.com.
Paycom's customer support is so good. They actually reach out to me more than I have to reach out to them. When I do need help, I call the support team and get immediate assistance. They are also constantly improving their software, without breaking things that work in the process. I couldn't be happier with my Paycom experience. Review collected by and hosted on G2.com.
The cost is a bit higher than others, but it's worth it for the consistency, customer support and regular development of new features. Review collected by and hosted on G2.com.
The system is very user friendly, The implentation was pretty seemless, Customer support is outstanding very responsive in a timely fashion. The system makes doing payroll easier with less fixing of past problems if the employees view their paychecks before hand. Review collected by and hosted on G2.com.
paperwork the amount of paperwork to fill out at implentation is alot if you have numberous properties. Review collected by and hosted on G2.com.
Paycom is the best choice in HRIS and Payroll systems. The information network that it contains gives managers and administrators a seamless plaform to organize and manage employees. Track trainings, timecards, accruals, FMLA, insurance and benefits, all of it! You can even automate time-off approvals and payroll processing! Customer service is easy to contact and very quick to respond. The integration process was very in-depth to make sure we had everything taylored to our needs and it was satisfyingly smooth. Your Paycom Specialist will work with you and follow up to ensure the best service. I use Paycom every day. We have been with Paycom for 4 years now and I'm so glad we switched. Paycom is so much easier to use and much more versatile than our previous platform. There is no lagging or missing information between HR and Payroll. Customizing what each user can see and access is great for different departments and management levels too. The workflows are great. Paycom is worth the investment. The best feature is the Reports. They have several reports already built, most of which you can customize and download in multiple different forms, such as HTML, XLS, or PDF. You can build your own report too, which is a blessing when it comes to administrative report needs. You can desing your own custom reports for governement reporting or insurance and benefit reports. I highly recommend trying Paycom! You won't regret it. Review collected by and hosted on G2.com.
I have no complaints about Paycom. I am very happy with it. Review collected by and hosted on G2.com.
Designated Payroll Representative, robust features, automated payroll processing, the system calculates, files & processes payroll taxes at all levels including garnishments. Integration capabilities and Employee Self Service Portal. Review collected by and hosted on G2.com.
The payroll reports are not uploaded in real time. Can't contact the tax team directly to review any open tax items. Review collected by and hosted on G2.com.
