Paycom's customer support is so good. They actually reach out to me more than I have to reach out to them. When I do need help, I call the support team and get immediate assistance. They are also constantly improving their software, without breaking things that work in the process. I couldn't be happier with my Paycom experience. Review collected by and hosted on G2.com.
The cost is a bit higher than others, but it's worth it for the consistency, customer support and regular development of new features. Review collected by and hosted on G2.com.
Video Reviews
Paycom is easy to use and has everything you need in one single place
Paycom works fine
1,283 Paycom Reviews
Our payroll specialists are responsive to our questions and issues. Frequently, we will get a call or email response in less than an hour, even if it is just to let us know that they are working on our issue. Review collected by and hosted on G2.com.
I have not discovered a downside to Paycom. We have been with them for over 12 years and the experience has been 100% positive. Review collected by and hosted on G2.com.
I like the ease of use. Very user friendly. Payroll Specialist a trained well and always helpful and friendly. I like when I call I get a live person that solves the problem you have immediately. The system is in constent use though out the day. I have used this product not only at my current job but at other companies for 8 years. When I first used this product back in 2013 I actually implemented the product and it was a great experience! I had a coach by my side the whole step of the way. Review collected by and hosted on G2.com.
Only thing I can think of is putting in holidays. I found it a bit aggravating. Review collected by and hosted on G2.com.
Over the last few years, we have tried to move as much team communication as possible out of messy, tangled email threads and into a standardized, clear, user-friendly, easy-to-look-back-at portal. Through Paycom, we have successfully integrated our time keeping, expense reimbursements, time off requests, annual coachings, and much more into Paycom, and even developed systems for notifications that help quickly and easily keep everyone on the same page. Review collected by and hosted on G2.com.
The helpline and account specialists are fantastic. However, sometimes successful utilization requires knowing what you want and pressing through to get it fully built out the way you want it. Some perseverance and diligence is required, as it would be with any platform. Review collected by and hosted on G2.com.
The Paycom system has a lot of capabilites and the employee interface is fairly clean and easy to use. Review collected by and hosted on G2.com.
As an administrator, it is very difficult and unintuitive to make adjustments on the backend. I also feel their system is lacking in automation capabilities compared to some of their competitors. I do appreciate having a dedicated service contact, but our previous support person really did not seem to know the system very well. Our company has used Paycom since 2012 and we are currently vetting alternative solutions. Review collected by and hosted on G2.com.
I like the Ask here dash board and the punch change request; i also like how easy it is to process payroll and correct issues when there are issues. Its very wast to reach someone when we have to call in for last minute support and Avery has been wonderful and teaching and reteaching things. Review collected by and hosted on G2.com.
I have no complaints. This software has been one of the best ive used by far. Review collected by and hosted on G2.com.
It has enabled us to go paperless and automate so many aspects of our work. It offers a lot modules, is customizable, and makes it so that your employees are doing all of their own updates. Everything HR goes through Paycom -- expenses, benefits, time and attendance, document mngt, employee acknowledgements, ACA, reward statements, taxes, reviews, applicant tracking, compliance, reporting, etc. Our implementation back in 2020 was good -- they identified issues that our auditors and 401k vendor never caught. It's a very compliant and robuts system. I like our Rep and the team. The relationship manager is great. I Review collected by and hosted on G2.com.
The LMS is a bit clunky...it can certainly do what I need it to do but it could be easier to use. Review collected by and hosted on G2.com.
I am in charge of Payroll. I don't have to worry about taking care of the payroll liabilities, except for retirement funds. Review collected by and hosted on G2.com.
Well, I can't say there is anything I dislike other than remembering to use my phone to punch in and out! Review collected by and hosted on G2.com.
We utilize Paycom on a daily basis, for all aspects of our payroll and HR.
Paycom has empowered our company to be able to process payroll quickly and accurately, in a fraction of the time it would take to process manually. Employees appreciate the Paycom app, which gives them full access to their hours, pay, benefits and time off. We recently added benefit integration, file feeds to carrier, and COBRA, which has greatly improved the benefit access for employees and eliminated the need for manual processing of changes as employees are hired and terminated.
In addition, we have greatly benefited from our Client Relations Representative, who has spent numerous hours, in person and remotely, assisting our team with training and utilizing all the modules we have in Paycom, to ensure that we are getting the best return on our investment. Review collected by and hosted on G2.com.
There is nothing I currently dislike about paycom. However, in the past, when I have come across something that wasn't working the way we wanted, I was able to submit a development request for their team to consider for future improvements and I have seen them implement quite a few of my suggestions. Review collected by and hosted on G2.com.
I have a dedicated specialist that I can call on the phone. The ease of use and the manager on the go app. Time off requests and punch change requests on the app are handy. Review collected by and hosted on G2.com.
I wish some of the reports were easier to run and it can get costly. Review collected by and hosted on G2.com.
Dedicated representative who is responsive and understands our needs. They consistently tweak their offerings/services to adapt to the times. Their portal is user friendly and intuitive. Review collected by and hosted on G2.com.
Having been a client for 12+ years, I do not have any dislikes. Review collected by and hosted on G2.com.
