OrgChart Reviews & Product Details

I like how hands-on the representatives were. John Arana helped us through every step of the process. The weekly meetings for implementation and for training were extremely helpful and it was so much easier knowing that we had a person to go to for help who would answer and take the time to really help us according to our specific needs. Review collected by and hosted on G2.com.

Some of the language used to describe things are a little difficult to grasp. The software very computer coding oriented, which helps provide the versatility aspect of the charts, but can definitely be confusing for people who have little to no background in coding. Thankfully, John was very helpful when describing these things. Review collected by and hosted on G2.com.

I like that we can create a feed directly from our HRIS system to OrgChart so the chart is updated daily with live information from our system—no more manual org chart updates. Implementation was relatively simple, and the couple times we needed support, they were quick to respond and quick to help us resolve the issue. Review collected by and hosted on G2.com.

Though implementation was relatively simple, we had a newer implementation specialist. As a result, he was not as knowledgeable as someone who has been around longer, so a few implementation aspects didn't run as smoothly as they probably could have. This isn't the fault of the implementation specialist, though. It's just an observation of my own experience. When he needed assistance during the implementation process, he got the support he needed, but it did extend the implementation process a little. Review collected by and hosted on G2.com.

The ease of use and it flexibility. The system is easy to configure. Configuration of various colour, box shapes, line connection and even the type of data that you would like to use. It is also very flexible to adopt for your needs. Once you set it the way you like, all you need to do is upload a fresh report and you will have your new chart ready for use, share or publish. The chart has also the possibility to add legends including computations that will change depending in which area you are within the org chart.

I also find very helpful the help section that is very detailed and and can also guide you to set more advanced features. Review collected by and hosted on G2.com.

While the chart is easy to configure, to create new public users with limited access requires settings in a number of screens. However, this is done initially and as soon as you get the hang of it, it's not that difficult. On the other hand, if you get stuck support is very efficient. Review collected by and hosted on G2.com.

I really appreciate how the org chart program provides a clear and structured view of our organization. Its user-friendly interface makes updates seamless, ensuring leadership and employees always have access to the most current information. The tool enhances efficiency by streamlining communication and visibility across teams, especially during leadership changes. Plus, the customization options allow us to tailor the org chart to fit our specific needs. Overall, it’s a valuable resource that keeps everyone aligned and informed! Review collected by and hosted on G2.com.

While the org chart program is a valuable tool, there are areas for improvement. The system feels clunky when trying to add custom items, especially when integrated with ADP or an employee management program. While I appreciate the support available, the time investment required for proper integration is significant—you really need a dedicated resource to manage it, or it simply won’t happen efficiently. Review collected by and hosted on G2.com.

The biggest highlight so far is Jonathan Arana. I worked with Jonathan throughout the implementation and he was always able to answer my questions and explain why a function works they way it does. In addition, Jonathan was always available for questions via email and was always willing to jump on a call when needed. I thoroughly enjoyed working with Jonathan and I most appreciate his willingness to answer questions, his accessibility, and his pure enthusiasm about the product and coaching others through it. Jonathan was everything you could ask for. In terms of Org Chart itself, it's very easy to integrate your information over from just about any data source you'd like. The ability to use filters, highlights, views, and box rules really makes it possible for admins to take control of their chart to achieve the information and view they'd like. This makes it easy to satisfy requests of all kinds to provide an accurate view of your workforce. Review collected by and hosted on G2.com.

No downsides, but one thing to note. It took some extra time to understand the security details and how they work within the platform, however, I do not have security experience so I was learning these things for the first time. Review collected by and hosted on G2.com.

I've been using OrgChart for years and love how seamlessly the system works. It has all the functionality we need, and their customer service is excellent—quick, responsive, and very helpful. Jonathan Arana was incredibly helpful during implementation, ensuring a smooth setup. Matt Dalili has assisted me with numerous service requests; he’s knowledgeable, efficient, and a pleasure to work with. The system easily integrates with our Payroll system and that's a must have for a growing organization. I highly recommend this system! Review collected by and hosted on G2.com.

Lots of clicks to set up the org chart, but once it's set up it's just an easy refresh. Review collected by and hosted on G2.com.

generally a good tool to map out org structure designs. you can roll-up metrics to get a topline view, as well as create custom formulas. very responsive customer support. a rep will reach out to me to talk through my issues and the options that will meet my needs. our rep also proactively reaches out just to check in every once in a while. Review collected by and hosted on G2.com.

set up can be a little cumbersome with setting the formulas. the interface is not always very intuitive and looks a little outdated. currently have to manually input each change so there is opportunity to enhance user experience further with simplification upgrades like batch changes. Review collected by and hosted on G2.com.

The best part about the tool is that it is effectively ready to go for any org at all times. Unless there's a special request for planning, aggregating data, or adjusting formats, org chart requests will take seconds. Review collected by and hosted on G2.com.

The most difficult part of the tool is that there are so many options that it may take a little bit of a learning curve to get fully comfortable. With that being said, the ease of a standard org chart being available at all times far outweighs this. Review collected by and hosted on G2.com.

The integration capability with Workday is extremely helpful so that we're not spending a bunch of time building the dataset to load into an org chart tool before even creating the chart itself. Review collected by and hosted on G2.com.

While the formatting seems simple, I find it confusing to determine where certain formatting features take precedence. It seems like one formatting change overwrites another depending on where it's saved. Might just take some adjustment time as we're still very new to utilizing the tool on the job. Also, in the Planning tool, it would be helpful if there was a was to mass cancel items that have been planned/updated. Review collected by and hosted on G2.com.

OrgChart contains a number of features that our previous organizational chart tool lacked. We would often get large org chart requests that could take hours and hours in a convoluted process to fulfill. OrgChart will save us a lot of time for these kinds of requests.

Implementaion Specialist Francois was great as well. Review collected by and hosted on G2.com.

The main downside to OrgChart is just that it will take time to learn and no one on our team is currently an expert. From the demos and tinkering around, however, the basic functions that I'll be most often using it for seem straightforward. Review collected by and hosted on G2.com.