Video Reviews
Goto Assist is very useful
All I have to do is send a link
439 LogMeIn Resolve Reviews
Overall Review Sentiment for LogMeIn Resolve
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The platform makes it easy for IT Support staff to assist remote workers with fixing local problems of connectivity, access, and/or general support. The process is much cleaner than other programs we've used. Review collected by and hosted on G2.com.
I don't know much about how good the support side is when the program doesn't function as intended since I am usually more on the receiving end of the IT support. I have heard things from colleagues that the support could be better. Review collected by and hosted on G2.com.
I like the ease of use of the program. It is a simple login to enable remote access with my IT person. They no longer have to come to the office to check on an issue Review collected by and hosted on G2.com.
There is nothing to dislike at this point. The program is so simple. Its one step to allow access remotely, whether IT support, working with one of my employees or working with one of my companies. Review collected by and hosted on G2.com.
The ease of use and the ability to connect with clients to assist with their needs. Users can easily connect using a variety of technology, from desktops, and laptops, to android phones. Review collected by and hosted on G2.com.
Users will occasionally run into lag time, and clients who have not educated themselves about the product may run into problems using the software. It is a bit pricey compared to similar products. Review collected by and hosted on G2.com.
Well, it can run automated commands on multiple devices simultaneously. It runs on all operating systems like windows, android & MacOS as well. This really gives edge on all competitors Review collected by and hosted on G2.com.
I really like it; it meets my expectations, so I don't think so there is any major flaw in this software Review collected by and hosted on G2.com.
Ease of sign up. Very easy to use. Allows to provide remote help, manage updates status, provides quite comprehensive reporting, good integrations with Microsoft Teams, Slack etc Review collected by and hosted on G2.com.
So far too early to say. I do not see many apparent disadvantages. Review collected by and hosted on G2.com.
The support was excellent for our small team, especially during the lockdown, We are a small team and we spend most of our workdays in meetings and issues always happen, It was great to reach out to someone whenever we couldn't fix the issue on our own. Review collected by and hosted on G2.com.
Sometimes i would have issues when it came to using my ipad but then again i do have an older ipad so maybe its just my device. Maybe the only thing would be to make sure older devices are compatible with GOToAssist. Review collected by and hosted on G2.com.
I really like the seamlessness it creates for managing support tickets, as an QA professional, anything that makes that part of my job eaiser and more automated, I consider it a win. Review collected by and hosted on G2.com.
Due to it's fresh and new feel it is quite difficult to try and get other clients to jump on board, change is difficult but so can be managing tickets, which woudl you prefer. Review collected by and hosted on G2.com.
It is very easy and available on all major platforms. It has a simple user interface, making it easy to understand and use. Like, users can manage their accessibility. It is one of the best software that supports the best remote access services. Review collected by and hosted on G2.com.
Sometimes you may encounter some errors while transferring long files. I also wish I could maintain full control over my screen. Review collected by and hosted on G2.com.
Simple to use to connect customers and virtually offer tech support and troubleshoot their issues from anywhere. Easy to use for any level tech savvy customer or user. Review collected by and hosted on G2.com.
The one issue is not having an override or access to the admin account based changes that a customer may need in order to solve their problem, but let's face it this is kinda hard to accomplish. Review collected by and hosted on G2.com.
