# LogMeIn Resolve Reviews **Vendor:** GoTo **Category:** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) **Average Rating:** 4.3/5.0 **Total Reviews:** 467 ## About LogMeIn Resolve LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and security of their IT environments more effectively, the platform offers proactive remote monitoring and management (RMM), remote access and support, asset management, service management, mobile device management (MDM), AI-driven automation and reporting, and so much more. These features all contribute to faster, more effective problem-solving and IT management. Additionally, Resolve is built on the industry's first zero-trust architecture, helping IT teams mitigate threats and securely manage devices. The platform extends capabilities even further through integrations with leading tools like Acronis, Microsoft Teams, Microsoft Intune, Logitech, Jira Service Desk, ConnectWise PSA, HaloPSA, and SentinelOne, to optimize IT resources and streamline workflows. ## LogMeIn Resolve Pros & Cons **What users like:** - Users love the **user-friendly interface** of LogMeIn Resolve, enhancing task efficiency and minimizing disruptions. (54 reviews) - Users find the **remote control feature** of LogMeIn Resolve highly effective and user-friendly for support tasks. (29 reviews) - Users appreciate the **convenient remote access** of LogMeIn Resolve, effortlessly connecting to clients across multiple devices. (26 reviews) - Users appreciate the **ease of providing remote support** and beneficial features like mobile access and AI diagnostics. (25 reviews) - Users value the **exceptional customer support** of LogMeIn Resolve, enhancing efficiency and satisfaction in problem resolution. (23 reviews) - Easy Access (18 reviews) - Features (18 reviews) - Easy to Access (17 reviews) - Connectivity (16 reviews) - File Transfer (16 reviews) **What users dislike:** - Users often face **remote access issues** with LogMeIn Resolve, causing confusion and slow performance on older machines. (13 reviews) - Users find LogMeIn Resolve to be **expensive** , especially compared to similar products with comparable functionality. (12 reviews) - Users report **slow performance** with LogMeIn Resolve, especially after updates and on older machines during remote sessions. (12 reviews) - Users experience **technical issues** with LogMeIn Resolve, including glitches during remote sessions and inaccurate geolocation features. (10 reviews) - Users experience **connection issues** that delay tasks and may require re-establishing sessions on certain machines. (9 reviews) - Feature Issues (8 reviews) - Pricing Issues (8 reviews) - Users face **access issues** with LogMeIn Resolve, struggling with inconsistent launches and unexpected charges upon cancellation. (7 reviews) - Missing Features (7 reviews) - Delay Issues (6 reviews) ## LogMeIn Resolve Reviews ### 1. Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Steve K. | UCC Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about LogMeIn Resolve?** LogMeIn Resolve has been a solid fit for managing Windows endpoints across multiple client environments. The remote access experience is reliable, the device visibility is good, and the combination of monitoring, patching, automation, and support tooling makes it useful from an MSP perspective rather than just being another remote-control product. For day-to-day service desk work, it gives technicians enough context to troubleshoot quickly, and the unattended access has been dependable enough for real operational use. The main area I’d like to see improved is onboarding at scale. Adding a handful of machines is straightforward, but when planning larger fleet rollouts, there’s still some friction around getting units enrolled, organized, and ready for management as efficiently as I’d like. Better bulk deployment workflows and a smoother first-run experience for larger Windows-device implementations would make a noticeable difference. Overall, though, Resolve is a strong platform and one I’d rate around 8 out of 10. **What do you dislike about LogMeIn Resolve?** The main area I’d like to see improved is onboarding at scale. Adding a handful of machines is straightforward, but when planning larger fleet rollouts, there’s still some friction around getting units enrolled, organized, and ready for management as efficiently as I’d like. Better bulk deployment workflows and a smoother first-run experience for larger Windows-device implementations would make a noticeable difference. Overall, though, Resolve is a strong platform and one I’d rate around 8 out of 10. **What problems is LogMeIn Resolve solving and how is that benefiting you?** The hassle that is, Windows. **Official Response from Goto Customer Success:** > Hi Steve! We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, We’re so glad to hear that you had a good experience with us. ### 2. Efficient Remote Access, Frustrating Support **Rating:** 4.0/5.0 stars **Reviewed by:** David K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about LogMeIn Resolve?** I use LogMeIn Resolve to remote into PCs and fix user issues, and also as a helpdesk ticketing system. I really like the ability to connect quickly with my users and see a snapshot of all pertinent information about the PC, like resources etc. If a user says their PC is running slow, I can go to the performance tab to see what's hogging resources, like the CPU or RAM. The initial setup was very easy. **What do you dislike about LogMeIn Resolve?** There is not a good way to contact support and it often takes several days or weeks to get back to you and also I never get any updates as to what is happening with my ticket or any resolution when it is resolved. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I use LogMeIn Resolve to remote into PCs and fix user issues without guiding them to connect. The unattended feature streamlines PC access, and the performance tab quickly identifies what is hogging resources. **Official Response from Goto Customer Success:** > Hi David! We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, and we’ll make sure to pass your feedback along to our development team so we can look into what might have gone wrong and work on improving it. Your insights are extremely valuable to us, and they truly help us enhance our service. ### 3. Fast, Secure, Multi-Platform Remote Support in One Console **Rating:** 4.5/5.0 stars **Reviewed by:** Mani J. | IT Support and Operations Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about LogMeIn Resolve?** The advanced tools—such as file transfer, system diagnostics, and session management—make troubleshooting much more effective. It also helps IT teams manage multiple sessions at the same time, which improves productivity and overall support efficiency. I also appreciate its ability to handle support sessions smoothly with minimal setup required for end users. **What do you dislike about LogMeIn Resolve?** It has been reliable throughout my time using it, and I haven’t had any notable concerns or complaints. **What problems is LogMeIn Resolve solving and how is that benefiting you?** It enables real-time remote access to user devices, which helps reduce delays during troubleshooting and support. For me, this means faster response times, less downtime, and the ability to handle multiple support requests more efficiently. **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community, and for choosing Goto! ### 4. Easy-to-Use Patch Management and Remote Support in One Powerful Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about LogMeIn Resolve?** Combining patch management with a remote support feature makes this product especially useful. It’s easy to use, so it isn’t a challenge even for junior staff, and they shouldn’t struggle to get up to speed. It also integrates multiple business units onto a single platform and, in my experience, outperforms most products available on the market. Providing remote IT support through it is straightforward, and onboarding new admins onto the platform feels seamless. It’s also a steal given its low pricing. With the newly added AI features, the job gets done even faster. **What do you dislike about LogMeIn Resolve?** Forgetting my signature key but that's more of a user problem **What problems is LogMeIn Resolve solving and how is that benefiting you?** Deploying patches and vulnerability management Providing remote IT support **Official Response from Goto Customer Success:** > Thank you for the fantastic review! We're so glad to hear that you're enjoying LogMeIn Resolve. ### 5. Exceptional Remote Support and Effortless Deployment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about LogMeIn Resolve?** The best feature in Resolve is hands down their support section, where you can connect to a remote PC by simply giving the user a link to click on and downloading a launcher for Resolve. This was super helpful in my position because we were moving from using a certain remote viewer, and when it came to deploying the system, we did not run into much trouble at all using this feature. We deployed the installer primarily using Intune so that it will push out to all target machines, and the support feature came in clutch for the machines that were not working correctly on Intune. We use Resolve on a daily basis to support 300+ end users within our business and have been super impressed so far. Both myself and the rest of the team have found it really easy to navigate through Resolve to find and use information/features. **What do you dislike about LogMeIn Resolve?** There are a lot of features that we do not use, so I cannot speak negatively on those without having experienced what it is like to use them, such as the helpdesk feature, which is a big feature that is a part of Resolve, but we use another system for tickets. The only thing that I can say I was not a fan of is the geolocation feature for each device added because it is wildly inaccurate, so if you need to know where a particular device is, do not bother relying on this information. I also find that when I'm on a remote session and switch tabs, it has the tendency to glitch, and the stream disappears. It means I have to disconnect and then reconnect, which is less than ideal when trying to sort an issue out urgently for an end-user. This has happened far too many times for my liking, but maybe it is something that will improve over time. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We needed a solid RMM platform, and Resolve holds its own when it comes to that. Right from when we had a demo for Resolve through a vendor to now that we have integrated and use it on the daily, I have been nothing but impressed at how well it works. **Official Response from Goto Customer Success:** > Hi, Thank you for your feedback! Our team works hard to deliver the best experience possible, and we’ll make sure to pass your comments along to our development team. Thank you for being a valued part of our community! ### 6. Effective Helpdesk + Teams Integration, But Reliability and Support Delays Hurt **Rating:** 3.5/5.0 stars **Reviewed by:** Sharen W. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about LogMeIn Resolve?** The Helpdesk ticketing system, along with its integration with Microsoft Teams, provides a highly effective solution that I greatly appreciate. **What do you dislike about LogMeIn Resolve?** At times, the Teams integration fails, requiring us to depend on LogMeIn’s technical support for a resolution, which can take days or weeks to fix. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GoTo Resolve has proven to be an effective solution for our non-profit organization’s technical support helpdesk. It enables the IT Team to efficiently manage IT support requests and identify recurring issues that necessitate comprehensive, long-term solutions. **Official Response from Goto Customer Success:** > Hi Sharen, Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community! ### 7. Seamless Screenshare, Minor File Sharing Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** W G. | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about LogMeIn Resolve?** I like LogMeIn Resolve for its seamless screen sharing capability, which helps greatly in support activities. I also appreciate that it can be used directly in a browser tab, which adds to its convenience. Additionally, the ability to invite participants and chat during sessions are features I value. **What do you dislike about LogMeIn Resolve?** Fileshare has extra prompts involved, and preventing the other user's computer from going into sleep mode is an issue. If I am connected to the user's machine, it shouldn't matter that they have stepped away if I am already connected and moving around on their screen. **What problems is LogMeIn Resolve solving and how is that benefiting you?** LogMeIn Resolve helps me screenshare seamlessly for support purposes and can be used in a browser tab, making it more convenient. **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. ### 8. Efficient Remote Access with Minor Alert Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Clinton S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about LogMeIn Resolve?** I have liked getting remote access to devices, even if no user is present. I like running remote execution and running the terminal on someone's computer without them realizing I'm on there. **What do you dislike about LogMeIn Resolve?** I would like to decide what color the labels are. Sometimes the alerts don't update when I update them. I have had to delete updates and remake them. I don't know if I am able to delete old labels that aren't being used anymore. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I use LogMeIn Resolve for managing devices and remote support, solving the problem of accessing computers when no one is at the device. **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, and we’ll make sure to pass your feedback along to our development team so we can look into what might have gone wrong and work on improving it. Your insights are extremely valuable to us, and they truly help us enhance our service. ### 9. Clear End-User Visibility Makes Troubleshooting Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Bill B. | I.S. Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about LogMeIn Resolve?** I like being able to see what an end user is talking about when they are describing the problem they are having. **What do you dislike about LogMeIn Resolve?** I'm trying to set up the helpdesk and integrate it with Teams and I am having some trouble getting it working like I think it should. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We are able to assist remote workers much more efficiently than without it. **Official Response from Goto Customer Success:** > Hello Bill! We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, and we’ll make sure to pass your feedback along to our development team so we can look into what might have gone wrong and work on improving it. Your insights are extremely valuable to us, and they truly help us enhance our service. ### 10. More than support: a strategic management platform to have everything under control **Rating:** 5.0/5.0 stars **Reviewed by:** Tzmani C. | Gerente de Ventas, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about LogMeIn Resolve?** what attracts you the most is that it is not just a support tool, but a strategic management platform that allows you to keep everything under control **What do you dislike about LogMeIn Resolve?** The use of VPN, in the resolve environment console **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote connection, with mobile devices, the inventories and Help Desk are excellent, analysis that is on the platform. **Official Response from Goto Customer Success:** > Hi Tzmani, Thank you so much for your 5-star rating! We’re delighted to know you’re satisfied with our service. If you have any feedback or suggestions in the future, please don’t hesitate to share, we’re always here to help and listen. ## LogMeIn Resolve Discussions - [How do I use GoToAssist remote?](https://www.g2.com/discussions/how-do-i-use-gotoassist-remote) - 1 comment - [Is GoToAssist legitimate?](https://www.g2.com/discussions/is-gotoassist-legitimate) - 3 comments - [View LogMeIn Resolve pricing details and edition comparison](https://www.g2.com/products/logmein-resolve/reviews/logmein-resolve-review-8567258?section=pricing&secure%5Bexpires_at%5D=2026-05-30+15%3A17%3A19+-0500&secure%5Bsession_id%5D=3258f01a-ae2b-4734-9fa2-19dccb40a86b&secure%5Btoken%5D=517ebc0f6be00014afaff0b27783c1f40f6fa0e471c8d94303c64c9b60aebd9b&format=llm_user) ## LogMeIn Resolve Integrations - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## LogMeIn Resolve Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Operating System** - Multi-Systems Support - Apple Support - Android Support **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Remote Wipe - Security **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Mobile Device Management (MDM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top LogMeIn Resolve Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,859 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,267 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,129 reviews)