# Best Remote Monitoring & Management (RMM) Software

## How Many Remote Monitoring & Management (RMM) Software Products Does G2 Track?

**Total Products under this Category:** 55

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 (↑0.02 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** RMM Central (+8.33%) - Among all products in this category, RMM Central recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Remote Monitoring & Management (RMM) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,900+ Authentic Reviews
- 55+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Remote Monitoring & Management (RMM) Software
 ![G2 Grid® for Remote Monitoring & Management (RMM) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-monitoring-management-rmm/grids.png?focus%5B%5D=25671&focus%5B%5D=16222&focus%5B%5D=126474&focus%5B%5D=2397&focus%5B%5D=68034&focus%5B%5D=70792&focus%5B%5D=67528&focus%5B%5D=1286574)

Highlighted products: NinjaOne, Atera, Acronis Cyber Protect Cloud, TeamViewer, Datto RMM, Action1, N-able N-central, and Ivanti Neurons for Unified Endpoint Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-monitoring-management-rmm/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=atera&focus%5B%5D=acronis-cyber-protect-cloud&focus%5B%5D=teamviewer&focus%5B%5D=datto-rmm&focus%5B%5D=action1&focus%5B%5D=n-able-n-central&focus%5B%5D=ivanti-neurons-for-unified-endpoint-management)

**Sponsored**

### Ziflow

Ziflow is the online proofing platform built to streamline the review and approval of creative projects. Designed for marketing teams, creative agencies, and content-driven organizations, Ziflow centralizes feedback and automates the content review process to help teams deliver work faster and with fewer revisions. The platform supports a wide range of file types—images, videos, PDFs, web pages, and more—allowing stakeholders to leave comments, markups, and version comparisons directly within a single shared environment. This eliminates the need for scattered email threads or disconnected feedback tools. By aligning people, processes, and workflows in one platform, Ziflow enables teams to collaborate efficiently, track progress in real time, and reduce the bottlenecks that typically delay content production. The result is a faster review cycle with more clarity and accountability at every stage. Key features of Ziflow include: • Automated workflow routing: Route proofs based on project type, team structure, or deadlines. • Version control: Maintain a clear audit trail with side-by-side version comparisons and comment histories. • Role-based permissions: Manage access and visibility across internal teams and external collaborators. • Deadline tracking and reminders: Set due dates for each review stage and automatically notify reviewers to keep projects moving on schedule. • Real-time commenting and markup tools: Provide visual feedback on any file type. • Integrations with popular tools: Connect Ziflow to platforms like Adobe Creative Cloud, monday.com, Slack, and more. Ziflow is particularly useful for teams managing a high volume of creative assets or working across multiple stakeholders. It helps reduce review cycle times, limit errors, and keep content projects on track—especially when scaling production across channels and teams.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1717&secure%5Bchosen_at%5D=2026-08-06T12%3A51%3A36Z&secure%5Bdisplayable_resource_id%5D=1327&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=31713&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=31713&secure%5Bresource_id%5D=1717&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-monitoring-management-rmm&secure%5Btoken%5D=2eedb5979d4fa0fe30a6d29d76fb7b018d75f5f64d481bb0a74f323687ec6787&secure%5Burl%5D=https%3A%2F%2Fziflow.com%2Fget-started%3Futm_source%3DG2%26utm_campaign%3DAds%26utm_medium%3Dppc&secure%5Burl_type%5D=custom_url)

### [NinjaOne](https://www.g2.com/products/ninjaone/reviews)

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,934

#### How Do G2 Users Rate NinjaOne?

- **Ease of Admin:** 9.1/10 (Category avg: 8.8/10)
- **Device Management:** 9.4/10 (Category avg: 9.3/10)
- **Service Management:** 8.6/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.4/10 (Category avg: 9.3/10)

#### Who Is the Company Behind NinjaOne?

- **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone)
- **Company Website:** www.ninjaone.com
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @NinjaOne  
3,607 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,376 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Owner
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 47% Medium, 45% Small

#### What Do G2 Reviewers Say About NinjaOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly.
- Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management.
- Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring.
- Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time.
- Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions.

##### Cons

- Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities.
- Users find the **search function lacking** , and the interface can confuse end users with unclear icons.
- Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options.
- Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking.
- Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne.

#### What Are Recent G2 Reviews of NinjaOne?

**["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)**

**Rating:** 5.0/5.0 stars

_— Drew B._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777)

**["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)**

**Rating:** 4.5/5.0 stars

_— Robert M._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731)

#### What Are G2 Users Discussing About NinjaOne?

- [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments
- [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments
- [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment

### [Atera](https://www.g2.com/it/products/atera/reviews)

Atera sta definendo la categoria dell'IT autonomo, dove agenti AI risolvono incidenti tecnici dall'inizio alla fine, senza un tecnico nel processo. La piattaforma di gestione IT nativa AI di Atera consolida RMM, helpdesk, ticketing, reportistica avanzata e automazione, permettendo ai team IT e agli MSP di gestire e proteggere l'infrastruttura, automatizzare compiti e migliorare la qualità del servizio riducendo i tempi di inattività e migliorando gli SLA. L'agente AI autonomo di Atera, Robin, rileva, diagnostica, risolve e verifica gli incidenti agendo direttamente su dispositivi, server, reti e mainframe, risolvendo completamente incidenti di livello 1 e complessi di livello 2. 1) Risoluzione senza attesa. Robin non si limita a suggerire o assistere, agisce e risolve, da solo, istantaneamente. 2) Copertura sempre attiva, giorno e notte. Robin estende la portata del tuo team 24 ore su 24, risolvendo problemi alle 2 del mattino con la stessa affidabilità delle 2 del pomeriggio, così il tuo team non è l'unica linea di difesa quando si tratta di combattere i tempi di inattività. 3) Un tecnico IT personale per ogni dipendente. Un agente AI intelligente e consapevole del contesto che comprende il tuo ambiente, si adatta a ogni utente e risponde istantaneamente. Costruito su un'architettura brevettata, Robin opera come un sistema di azione all'interno del tuo ambiente aziendale esistente, aderendo ai più alti standard di sicurezza e conformità di livello aziendale. È governato da guide configurabili, un tracciato completo di audit e flussi di lavoro di approvazione, quindi l'autonomia non viene mai a scapito del controllo. Più di 13.000 organizzazioni in oltre 120 paesi si affidano ad Atera per mantenere il loro personale operativo, senza interruzioni. Scopri come Atera può aiutarti a raggiungere un'efficienza organizzativa senza pari su www.atera.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,222

#### How Do G2 Users Rate Atera?

- **Facilità di amministrazione:** 9.0/10 (Category avg: 8.8/10)
- **Gestione dei dispositivi:** 9.0/10 (Category avg: 9.3/10)
- **Gestione dei Servizi:** 8.7/10 (Category avg: 8.5/10)
- **Monitoraggio remoto:** 9.2/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Atera?

- **Venditore:** [Atera](https://www.g2.com/it/sellers/atera)
- **Sito web dell'azienda:** www.atera.com
- **Anno di Fondazione:** 2011
- **Sede centrale:** Tel Aviv
- **Twitter:** @AteraCloud  
1,675 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Tecnologia dell'informazione e servizi, Sicurezza informatica e di rete
- **Company Size:** 55% Small, 31% Medium

#### What Do G2 Reviewers Say About Atera?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano Atera incredibilmente **facile da usare** , semplificando la gestione delle workstation e dei server in un unico posto.
- Gli utenti apprezzano i **potenti strumenti di automazione** di Atera, che consentono una gestione efficiente delle workstation e dei server tramite script e accesso remoto.
- Gli utenti apprezzano il **cruscotto tutto-in-uno** di Atera, che semplifica il loro flusso di lavoro e migliora drasticamente la produttività.
- Gli utenti apprezzano l' **efficienza** di Atera, notando che la sua automazione e facilità d'uso semplificano la gestione dei loro dispositivi.
- Gli utenti apprezzano il **monitoraggio proattivo** di Atera, migliorando l'efficienza con un dashboard tutto-in-uno senza soluzione di continuità per un flusso di lavoro migliore.

##### Cons

- Gli utenti notano **funzionalità mancanti** come le liste di controllo e un contesto di avviso insufficiente, complicando la loro esperienza complessiva con Atera.
- Gli utenti trovano le **funzionalità limitate** di Atera restrittive, specialmente nell'app mobile e nelle opzioni di fatturazione.
- Gli utenti segnalano che **è necessario un miglioramento** nei cambiamenti dell'interfaccia di Atera e nell'affidabilità dell'accesso remoto, influenzando i flussi di lavoro.
- Gli utenti notano che **i tempi di caricamento dei report e la personalizzazione limitata** possono ostacolare l'efficienza e l'usabilità all'interno di Atera.
- Gli utenti evidenziano **problemi di funzionalità** con Atera, inclusi incrementi di fatturazione scomodi e cambiamenti dell'interfaccia che disturbano.

#### What Are Recent G2 Reviews of Atera?

**["Monitoraggio stabile, pulito e facile con AI integrata"](https://www.g2.com/it/survey_responses/atera-review-13213152)**

**Rating:** 4.5/5.0 stars

_— Dieter S._

[Read full review](https://www.g2.com/it/survey_responses/atera-review-13213152)

**["Un modo pratico per coordinare tecnici, utenti e lavori infrastrutturali"](https://www.g2.com/it/survey_responses/atera-review-13121276)**

**Rating:** 4.5/5.0 stars

_— Alamgir H._

[Read full review](https://www.g2.com/it/survey_responses/atera-review-13121276)

#### What Are G2 Users Discussing About Atera?

- [A cosa serve Atera?](https://www.g2.com/it/discussions/what-is-atera-used-for) - 1 comment
- [Qual è il miglior strumento RMM?](https://www.g2.com/it/discussions/what-is-the-best-rmm-tool) - 1 comment
- [Atera è sicuro?](https://www.g2.com/it/discussions/is-atera-safe) - 2 comments
- [Che cos'è atera RMM?](https://www.g2.com/it/discussions/what-is-atera-rmm) - 1 comment
- [Che cos'è il software Atera?](https://www.g2.com/it/discussions/what-is-atera-software) - 1 comment

### [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)

Acronis delivers the world’s most complete cyber resilience platform, combining backup, disaster recovery, cybersecurity, RMM, and business operations tools into a single, natively integrated solution. Built specifically for Managed Service Providers (MSPs) and IT teams, Acronis simplifies operations with one agent, one console, and one license model. Automation, AI-driven insights, and multi-tenant management ensure that fewer technicians can manage more clients at lower cost. With predictable pricing and transparent billing, Acronis enables partners and IT teams to scale efficiently, comply with regulations, and deliver unmatched resilience. No other vendor delivers this level of integration, efficiency, and MSP alignment. Acronis Cyber Protect Cloud unites backup and next-generation, AI-based anti-malware, antivirus, and endpoint protection management in one solution. Integration and automation provide unmatched ease for service providers — reducing complexity while increasing productivity and decreasing operating costs. Acronis Cyber Protect Cloud is the single service provider solution that combines backup, anti-malware (including anti-virus, anti-ransomware, and anti-cryptojacking) and security and management capabilities such as vulnerability assessments, patch management, URL filtering and more. Now, service providers can eliminate complexity and make security a centerpiece of their offerings while increasing SLAs, decreasing churn, and generating more recurring revenue. Get upgraded security with integrated AI-based defenses that protect clients from modern threats, make smarter use of resources so your team can focus on clients, and earn new recurring revenue and higher margins that strengthen your business. Enriched with next-gen, full-stack anti-malware protection and comprehensive yet simple management tools, built on top of our industry-leading backup and data recovery solution, Acronis Cyber Protect Cloud simplifies onboarding, daily operations, and reporting, and combats advanced attacks with new use cases enabled by integration. Acronis Cyber Protect Cloud makes it easy to deliver the modern cyber protection your clients seek. Acronis is majority-owned by EQT.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,375

#### How Do G2 Users Rate Acronis Cyber Protect Cloud?

- **Ease of Admin:** 9.1/10 (Category avg: 8.8/10)
- **Device Management:** 9.7/10 (Category avg: 9.3/10)
- **Remote Monitoring:** 9.9/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Acronis Cyber Protect Cloud?

- **Seller:** [Acronis](https://www.g2.com/sellers/acronis)
- **Company Website:** www.acronis.com
- **Year Founded:** 2003
- **HQ Location:** Schaffhausen
- **Twitter:** @acronis  
94,498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfed911f15c75b6702b83ad383200829a52b1edbacc27b958946b137ca4df95d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13179%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,965 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, CEO
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 68% Small, 28% Medium

#### What Do G2 Reviewers Say About Acronis Cyber Protect Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Acronis Cyber Protect Cloud, enjoying streamlined management from a single console.
- Users appreciate the **quick and efficient backup solutions** of Acronis Cyber Protect Cloud, enhancing overall management.
- Users value the **ease of backup management** with Acronis, benefiting from a unified platform for all their needs.
- Users appreciate the **all-in-one protection** Acronis Cyber Protect Cloud offers for backup and cybersecurity needs.
- Users appreciate the **reliability** of Acronis Cyber Protect Cloud, noting its seamless backup and recovery capabilities.

##### Cons

- Users experience **slow performance** with Acronis Cyber Protect Cloud, particularly during backups and software interactions.
- Users find Acronis Cyber Protect Cloud **expensive** compared to competitors, with unclear pricing complicating decision-making.
- Users express concern over **poor customer support** , particularly with slow response times and lack of weekend availability.
- Users find the **complexity** of Acronis Cyber Protect Cloud's interface and pricing difficult to navigate initially.
- Users face **backup issues** with Acronis Cyber Protect Cloud, particularly with multiple large .pst files and limited weekend support.

#### What Are Recent G2 Reviews of Acronis Cyber Protect Cloud?

**["Easy Deployment, Intuitive Management, and Great Value"](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13120536)**

**Rating:** 5.0/5.0 stars

_— Jony d._

[Read full review](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13120536)

**["All-in-One Backup and Cybersecurity Platform That Streamlines MSP Operations"](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13071003)**

**Rating:** 5.0/5.0 stars

_— Hatem A._

[Read full review](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13071003)

#### What Are G2 Users Discussing About Acronis Cyber Protect Cloud?

- [What is Acronis Cyber Protect Cloud used for?](https://www.g2.com/discussions/what-is-acronis-cyber-protect-cloud-used-for) - 2 comments

### [TeamViewer](https://www.g2.com/products/teamviewer/reviews)

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,026

#### How Do G2 Users Rate TeamViewer?

- **Ease of Admin:** 8.9/10 (Category avg: 8.8/10)
- **Device Management:** 9.4/10 (Category avg: 9.3/10)
- **Service Management:** 9.4/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.3/10 (Category avg: 9.3/10)

#### Who Is the Company Behind TeamViewer?

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer  
48,070 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,769 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Small, 34% Medium

#### What Do G2 Reviewers Say About TeamViewer?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration.
- Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective.
- Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support.
- Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices.
- Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations.

##### Cons

- Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use.
- Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance.
- Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings.
- Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability.
- Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels.

#### What Are Recent G2 Reviews of TeamViewer?

**["Essential for remote support, but with an initial learning curve"](https://www.g2.com/survey_responses/teamviewer-review-13188681)**

**Rating:** 5.0/5.0 stars

_— Bruno B._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13188681)

**["Easy use of remote support at an affordable price"](https://www.g2.com/survey_responses/teamviewer-review-13208877)**

**Rating:** 5.0/5.0 stars

_— Héctor G._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13208877)

#### What Are G2 Users Discussing About TeamViewer?

- [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote
- [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments
- [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments
- [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor)

## FAQs About Remote Monitoring & Management (RMM) Software

Generated using AI

Last updated: June 3, 2026

### Best remote monitoring management software for automation and patch management

Based on G2 reviews, these products are most often discussed for patching, automation, and centralized endpoint management.

- [NinjaOne](https://www.g2.com/products/ninjaone) — patching, scripting, remote endpoint support.
- [Action1](https://www.g2.com/products/action1) — third-party patching and vulnerability visibility.
- [Datto RMM](https://www.g2.com/products/datto-rmm) — automated patching and software deployment.
- [N-able N-central](https://www.g2.com/products/n-able-n-central) — patch automation and proactive monitoring.

### Looking for the most scalable RMM tool for growing MSPs, any clear winners

Based on G2 reviews, these products are repeatedly mentioned for managing larger fleets and multi-client environments.

- [NinjaOne](https://www.g2.com/products/ninjaone) — multi-endpoint visibility and fast deployment.
- [Atera](https://www.g2.com/products/atera) — technician-based pricing for growing MSPs.
- [N-able N-central](https://www.g2.com/products/n-able-n-central) — granular automation across many endpoints.
- [Datto RMM](https://www.g2.com/products/datto-rmm) — centralized monitoring for distributed environments.

### Which remote monitoring and management tools give the best value for money

Based on G2 reviews, buyers most often associate these products with broad functionality relative to operational effort.

- [Atera](https://www.g2.com/products/atera) — all-in-one workflows with technician pricing.
- [Action1](https://www.g2.com/products/action1) — free tier and efficient patching.
- [NinjaOne](https://www.g2.com/products/ninjaone) — centralized management with strong usability.
- [Syncro](https://www.g2.com/products/syncro) — combined ticketing, RMM, and automation.

### What should buyers look for in remote monitoring management software

According to verified users, the most important buying criteria are centralized visibility, dependable remote access, patch management, scripting, alerting, and software deployment. Reviews also highlight the need for an interface that technicians can navigate quickly, because speed matters during troubleshooting and day-to-day maintenance. Buyers often value products that reduce tool sprawl by combining endpoint monitoring, remote remediation, inventory details, and policy-based automation in one console. For MSPs and internal IT teams alike, ease of onboarding and the ability to support remote or off-network devices come up repeatedly. Reporting depth, flexible integrations, and clear device status are also common decision factors in recent feedback.

### How do teams use remote monitoring & management for patch management

According to verified users, teams use remote monitoring and management platforms to automate operating system updates, deploy third-party patches, schedule maintenance windows, and track which endpoints still need attention. Reviews frequently describe patching as a core workflow because it reduces manual work and helps teams keep remote devices current without relying on users to connect to the office network. Many reviewers also pair patching with scripting, vulnerability visibility, and alerting so they can respond faster when updates fail or devices drift from policy. In practice, buyers seem to value tools that make patching predictable, centralized, and easy to verify across large numbers of endpoints and customer environments.

### [Datto RMM](https://www.g2.com/it/products/datto-rmm/reviews)

Datto RMM è una piattaforma sicura basata su cloud per i fornitori di servizi gestiti IT (MSP) per monitorare, gestire e supportare da remoto gli endpoint attraverso la loro base clienti. Fornisce una vista multi-tenant, monitoraggio automatizzato, avvisi, gestione delle patch, controllo remoto degli endpoint e reportistica approfondita. Costruito con un design incentrato sulla sicurezza, Datto RMM consente una robusta sicurezza degli endpoint e dei dati tramite funzionalità come il rilevamento nativo di ransomware, l'autenticazione a due fattori obbligatoria, la crittografia degli agenti e altro ancora. Con supporto 24x7 e un uptime del 99,99%, gli MSP possono fare affidamento su Datto RMM per offrire la migliore esperienza ai loro clienti.

**Average Rating:** 4.5/5.0

**Total Reviews:** 790

#### How Do G2 Users Rate Datto RMM?

- **Facilità di amministrazione:** 8.9/10 (Category avg: 8.8/10)
- **Gestione dei dispositivi:** 9.2/10 (Category avg: 9.3/10)
- **Gestione dei Servizi:** 8.7/10 (Category avg: 8.5/10)
- **Monitoraggio remoto:** 9.2/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Datto RMM?

- **Venditore:** [Kaseya](https://www.g2.com/it/sellers/kaseya)
- **Sito web dell'azienda:** www.kaseya.com
- **Anno di Fondazione:** 2000
- **Sede centrale:** Miami, FL
- **Twitter:** @KaseyaCorp  
17,411 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,471 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Tecnologia dell'informazione e servizi, Sicurezza informatica e di rete
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About Datto RMM?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di Datto RMM, godendo di una gestione e risoluzione dei problemi senza interruzioni su più siti.
- Gli utenti apprezzano le **capacità di automazione** di Datto RMM, che semplificano i processi e migliorano l'efficienza nei loro flussi di lavoro.
- Gli utenti apprezzano la **ricchezza di informazioni** e il **supporto** che Datto RMM offre per gestire i dispositivi dei clienti in modo efficiente.
- Gli utenti apprezzano le **integrazioni senza soluzione di continuità** di Datto RMM, migliorando l'efficienza e semplificando notevolmente i compiti di gestione.
- Gli utenti apprezzano la **facilità di accesso remoto** in Datto RMM, migliorando efficacemente le capacità di supporto e monitoraggio.

##### Cons

- Gli utenti riscontrano **problemi di accesso remoto** con Datto RMM, affrontando problemi di connettività e tempi di recupero lenti.
- Gli utenti sperimentano **prestazioni lente** con Datto RMM, in particolare con la funzionalità del portale remoto e i controlli degli endpoint.
- Gli utenti affrontano **problemi di funzionalità** con Datto RMM, trovando i monitor personalizzati impegnativi e le installazioni problematiche senza diritti di amministratore.
- Gli utenti spesso si sentono sopraffatti dalla **mancanza di funzionalità** , desiderando stabilità e funzionalità aggiuntive all'interno di Datto RMM.
- Gli utenti ritengono che Datto RMM **necessiti di miglioramenti** nella modernizzazione delle sue funzionalità, nell'aggiornamento e nel miglioramento dell'usabilità.

#### What Are Recent G2 Reviews of Datto RMM?

**["Gestione Integrale con Automazione Limitata in Patch"](https://www.g2.com/it/survey_responses/datto-rmm-review-13210156)**

**Rating:** 4.0/5.0 stars

_— Ronald J._

[Read full review](https://www.g2.com/it/survey_responses/datto-rmm-review-13210156)

**["Potente e facile da usare monitoraggio remoto e automazione per MSP"](https://www.g2.com/it/survey_responses/datto-rmm-review-12813084)**

**Rating:** 4.0/5.0 stars

_— D S._

[Read full review](https://www.g2.com/it/survey_responses/datto-rmm-review-12813084)

#### What Are G2 Users Discussing About Datto RMM?

- [Is datto RMM secure?](https://www.g2.com/it/discussions/is-datto-rmm-secure)
- [Cosa può vedere RMM?](https://www.g2.com/it/discussions/what-can-rmm-see) - 2 comments
- [What RMM did datto?](https://www.g2.com/it/discussions/what-rmm-did-datto)
- [A cosa serve datto RMM?](https://www.g2.com/it/discussions/what-is-datto-rmm-used-for) - 2 comments

### [Action1](https://www.g2.com/it/products/action1/reviews)

Action1 è una piattaforma di gestione degli endpoint autonoma, affidata da molte aziende Fortune 500. Nativa del cloud, infinitamente scalabile, altamente sicura e configurabile in 5 minuti—funziona semplicemente ed è sempre gratuita per i primi 200 endpoint, senza limiti funzionali. Pionieristica nel patching autonomo del sistema operativo e di terze parti con distribuzione delle patch peer-to-peer e valutazione delle vulnerabilità in tempo reale senza bisogno di una VPN, elimina il lavoro di routine, previene i ransomware e i rischi per la sicurezza, e protegge l'esperienza digitale dei dipendenti. Nel 2025, Action1 è stata riconosciuta da Inc. 5000 come l'azienda di software privata a più rapida crescita in America. L'azienda è guidata dai fondatori Alex Vovk e Mike Walters, imprenditori americani che in precedenza hanno fondato Netwrix, un'azienda di cybersecurity da miliardi di dollari.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,161

#### How Do G2 Users Rate Action1?

- **Facilità di amministrazione:** 9.5/10 (Category avg: 8.8/10)
- **Gestione dei dispositivi:** 9.1/10 (Category avg: 9.3/10)
- **Gestione dei Servizi:** 8.0/10 (Category avg: 8.5/10)
- **Monitoraggio remoto:** 8.9/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Action1?

- **Venditore:** [Action1](https://www.g2.com/it/sellers/action1)
- **Sito web dell'azienda:** www.action1.com
- **Anno di Fondazione:** 2018
- **Sede centrale:** Houston, Texas
- **Twitter:** @Action1corp  
609 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9793a25f681d4d03808846f2ea78788c98d9d75f0c5f4af459cb0888efca42b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faction1%2F&secure%5Burl_type%5D=linkedin_company_website)  
124 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Tecnologia dell'informazione e servizi, Produzione
- **Company Size:** 56% Medium, 36% Small

#### What Do G2 Reviewers Say About Action1?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano Action1 estremamente facile da configurare e **senza sforzo da gestire** , semplificando le responsabilità IT con efficienza.
- Gli utenti elogiano la **gestione delle patch efficace** di Action1, apprezzandone l'affidabilità, la facilità d'uso e le funzionalità complete per gli MSP.
- Gli utenti trovano il **setup facile** e il processo di configurazione di Action1 incredibilmente intuitivo, semplificando la gestione dei dispositivi senza sforzo.
- Gli utenti apprezzano le capacità di **distribuzione automatizzata del software** di Action1, rendendo la gestione dei server senza sforzo ed efficiente.
- Gli utenti apprezzano molto le **capacità di automazione** di Action1, che semplificano gli aggiornamenti dei server e la distribuzione del software in modo efficiente.

##### Cons

- Gli utenti notano una significativa **assenza di un agente Linux** , limitando la funzionalità per gli utenti su quella piattaforma.
- Gli utenti trovano che i **problemi di accesso remoto** siano uno svantaggio, notando connessioni lente e margini per miglioramenti delle funzionalità.
- Gli utenti notano **limitazioni delle funzionalità** in Action1, in particolare con le personalizzazioni e le funzionalità mancanti, influenzando la soddisfazione complessiva.
- Gli utenti ritengono che le **funzionalità di reportistica e registrazione necessitino di miglioramenti** , influenzando l'usabilità e l'efficacia complessiva.
- Gli utenti notano che la **creazione dei report e la leggibilità dei log** necessitano di miglioramenti per un'esperienza complessiva migliore con Action1.

#### What Are Recent G2 Reviews of Action1?

**["Action1 Offre un Valore Incredibile: Endpoint Gratuiti, Scalabilità Accessibile e Reportistica Straordinaria"](https://www.g2.com/it/survey_responses/action1-review-13040126)**

**Rating:** 5.0/5.0 stars

_— Ryan H._

[Read full review](https://www.g2.com/it/survey_responses/action1-review-13040126)

**["Dashboard reattivo, Catalogo completo e un Generoso livello gratuito"](https://www.g2.com/it/survey_responses/action1-review-13149784)**

**Rating:** 4.5/5.0 stars

_— Alex W._

[Read full review](https://www.g2.com/it/survey_responses/action1-review-13149784)

#### What Are G2 Users Discussing About Action1?

- [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/it/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment
- [A cosa serve Action1 RMM?](https://www.g2.com/it/discussions/what-is-action1-rmm-used-for) - 1 comment

### [N-able N-central](https://www.g2.com/it/products/n-able-n-central/reviews)

Unisciti alle migliaia di MSP e professionisti IT che utilizzano N-able™ N-central® per monitorare e gestire da remoto dispositivi e reti complesse. Costruito con la sicurezza in mente, N-central fornisce la visibilità e l'efficienza di cui hai bisogno per monitorare di più, fornire un ottimo servizio clienti e scalare la tua attività. Le caratteristiche principali includono: • Monitora quasi qualsiasi dispositivo, inclusi supporti per Windows, Linux e macOS • Ottieni una visione completa della tua rete e dei servizi cloud senza la necessità di software di monitoraggio della rete aggiuntivi • Crea politiche di gestione delle patch automatizzate per garantire che i dispositivi siano aggiornati • Semplifica il tuo flusso di lavoro con la creazione di script drag-and-drop nel gestore di automazione—non è necessario scrivere una riga di codice • Fornisci supporto remoto su dispositivi e piattaforme con la funzione integrata Take Control • Integra il tuo software PSA esistente o utilizza N-able MSP Manager per gestire ticket e fatturazione • Gestisci la sicurezza con backup integrato, EDR, AV e crittografia del disco • Disponibile come soluzione on-premises o cloud ospitata per adattarsi alla tua attività N-central è progettato per aiutarti a gestire la tua attività di servizi gestiti o il tuo dipartimento IT interno in modo più efficiente, così puoi concentrarti sullo scalare le operazioni.

**Average Rating:** 4.4/5.0

**Total Reviews:** 541

#### How Do G2 Users Rate N-able N-central?

- **Facilità di amministrazione:** 7.9/10 (Category avg: 8.8/10)
- **Gestione dei dispositivi:** 8.8/10 (Category avg: 9.3/10)
- **Gestione dei Servizi:** 8.1/10 (Category avg: 8.5/10)
- **Monitoraggio remoto:** 9.1/10 (Category avg: 9.3/10)

#### Who Is the Company Behind N-able N-central?

- **Venditore:** [N-able](https://www.g2.com/it/sellers/n-able)
- **Sito web dell'azienda:** www.n-able.com
- **Sede centrale:** Morrisville, North Carolina
- **Twitter:** @Nable  
15,859 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website)  
2,287 dipendenti su LinkedIn®
- **Proprietà:** NYSE: NABL

#### Who Uses This Product?

- **Who Uses This:** Director, Owner
- **Top Industries:** Tecnologia dell'informazione e servizi, Sicurezza informatica e di rete
- **Company Size:** 59% Small, 33% Medium

#### What Do G2 Reviewers Say About N-able N-central?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di N-able N-central, che semplifica la gestione remota e l'integrazione degli strumenti.
- Gli utenti apprezzano le **capacità di automazione** di N-able N-central, apprezzando il controllo e la flessibilità che offre.
- Gli utenti apprezzano le **opzioni di scripting personalizzabili** e l'eccellente accesso remoto per una gestione IT efficace in N-able N-central.
- Gli utenti apprezzano le **solide funzionalità di accesso remoto** di N-able N-central, migliorando le capacità di monitoraggio e gestione.
- Gli utenti apprezzano le **ampie capacità di monitoraggio** di N-able N-central, che consentono un supporto proattivo senza interruzioni per il cliente.

##### Cons

- Gli utenti trovano le **funzionalità mancanti** in N-able N-central, come una chat migliore e una gestione delle credenziali, frustranti per i compiti di supporto.
- Gli utenti riscontrano **problemi con le funzionalità** di N-able N-central, inclusi bug, filtri incoerenti e una mancanza di reportistica.
- Gli utenti esprimono frustrazione per l' **incapacità di modificare i filtri** e la complessità nella gestione delle patch in N-able N-central.
- Gli utenti sperimentano una **curva di apprendimento** impegnativa con N-able N-central a causa della documentazione dispersa e della complessità.
- Gli utenti trovano l' **interfaccia utente confusa** , spesso lottano con la navigazione e frequenti problemi con la funzione di controllo.

#### What Are Recent G2 Reviews of N-able N-central?

**["N-central - Ottimo software per gestire una flotta di dispositivi e ottenere informazioni adeguate"](https://www.g2.com/it/survey_responses/n-able-n-central-review-13077800)**

**Rating:** 4.5/5.0 stars

_— Jeremi D._

[Read full review](https://www.g2.com/it/survey_responses/n-able-n-central-review-13077800)

**["Piattaforma molto potente e flessibile con forti integrazioni e automazione"](https://www.g2.com/it/survey_responses/n-able-n-central-review-12805749)**

**Rating:** 5.0/5.0 stars

_— Patrick K._

[Read full review](https://www.g2.com/it/survey_responses/n-able-n-central-review-12805749)

#### What Are G2 Users Discussing About N-able N-central?

- [Quanto costa SolarWinds RMM?](https://www.g2.com/it/discussions/how-much-does-solarwinds-rmm-cost) - 1 comment
- [What does SolarWinds MSP do?](https://www.g2.com/it/discussions/what-does-solarwinds-msp-do)
- [What is MSP N Central?](https://www.g2.com/it/discussions/what-is-msp-n-central)
- [What is N Central?](https://www.g2.com/it/discussions/what-is-n-central)

### [Syncro](https://www.g2.com/it/products/syncro/reviews)

Syncro è una piattaforma RMM e PSA completamente integrata per MSP e dipartimenti IT. Combina monitoraggio e gestione remota (RMM), automazione dei servizi professionali (PSA) e gestione della sicurezza di Microsoft 365 in un unico sistema, eliminando la dispersione degli strumenti che crea lacune di sicurezza e rallenta i team. RMM Progettato per MSP e Team IT L'RMM di Syncro offre una gestione illimitata degli endpoint con visibilità completa su ogni ambiente cliente e rete interna da un'unica console. La gestione automatizzata delle patch, gli avvisi in tempo reale, la scripting PowerShell e l'accesso remoto tramite Splashtop consentono ai tecnici di identificare e risolvere i problemi prima che gli utenti ne siano impattati. La scoperta della rete rileva automaticamente i dispositivi non gestiti sulle reti dei clienti. PSA Che Connette la Consegna dei Servizi Il PSA integrato di Syncro indirizza gli avvisi RMM direttamente nei ticket, mantiene gli SLA in linea e offre ai tecnici una coda unica invece di più portali. Gli MSP trascorrono meno tempo nel coordinamento manuale e più tempo nel lavoro fatturabile. I team IT ottengono la stessa efficienza del service desk, ticketing integrato, flussi di lavoro automatizzati e fatturazione, senza il sovraccarico di uno strumento PSA autonomo. Sicurezza di Microsoft 365 Integrata La maggior parte degli strumenti RMM si ferma al dispositivo fisico. Syncro estende la protezione in Microsoft 365 con Security Snapshot (valutazione istantanea del rischio del tenant, zero configurazione), applicazione della baseline di sicurezza allineata al CIS, backup e ripristino di Entra ID e Cloud Backup che copre Exchange, OneDrive, SharePoint, Teams, Planner, OneNote e Entra ID. La sicurezza e la gestione degli endpoint funzionano attraverso la stessa piattaforma, non strumenti separati. Disponibile sia per MSP che gestiscono ambienti multi-tenant sia per dipartimenti IT che proteggono una singola organizzazione. Integrazioni Native e Marketplace dei Fornitori Syncro si connette a oltre 50 strumenti di protezione AV, EDR e identità tramite una coda di avvisi unificata. Le integrazioni native includono Splashtop (accesso remoto, incluso senza costi aggiuntivi), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier e ConnectWise Control. Il Marketplace di Syncro ti consente di aggiungere app di sicurezza, backup e produttività di classe mondiale direttamente alla tua piattaforma, inclusi Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot e Autoelevate. Nessun minimo, nessun contratto a lungo termine. Sfoglia, attiva e gestisci i costi dei fornitori da un'unica fattura, con accesso diretto al supporto dei fornitori quando ne hai bisogno. Prezzi Che Si Adattano al Tuo Team Syncro utilizza un prezzo fisso per tecnico senza costi per dispositivo. I costi si adattano al tuo numero di personale, non al numero di dispositivi. Che tu gestisca un MSP con centinaia di endpoint o un dipartimento IT che gestisce l'infrastruttura aziendale.

**Average Rating:** 4.5/5.0

**Total Reviews:** 536

#### How Do G2 Users Rate Syncro?

- **Facilità di amministrazione:** 8.9/10 (Category avg: 8.8/10)
- **Gestione dei dispositivi:** 8.9/10 (Category avg: 9.3/10)
- **Gestione dei Servizi:** 8.6/10 (Category avg: 8.5/10)
- **Monitoraggio remoto:** 8.9/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Syncro?

- **Venditore:** [Syncro Technologies Inc.](https://www.g2.com/it/sellers/syncro-technologies-inc)
- **Sito web dell'azienda:** syncrosecure.com
- **Anno di Fondazione:** 2017
- **Sede centrale:** Fully remote, US
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e40e976a73c48924cb8f8b77b9157604f2844aaff62bdc76b30fd2d0d3fd795&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsyncromsp%2F&secure%5Burl_type%5D=linkedin_company_website)  
111 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Tecnologia dell'informazione e servizi, Sicurezza informatica e di rete
- **Company Size:** 80% Small, 9% Medium

#### What Do G2 Reviewers Say About Syncro?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di Syncro, facilitando la risoluzione rapida dei problemi e una comunicazione senza interruzioni con i clienti.
- Gli utenti lodano Syncro per la sua **gestione efficace dei ticket e supporto completo** , migliorando l'efficienza e semplificando i processi.
- Gli utenti trovano la **configurazione iniziale facile** , rendendo Syncro accessibile anche per i nuovi utenti che gestiscono soluzioni RMM complesse.
- Gli utenti elogiano le **capacità di automazione** di Syncro, migliorando l'efficienza del flusso di lavoro e semplificando i processi di gestione dei ticket.
- Gli utenti apprezzano le **integrazioni senza soluzione di continuità** di Syncro, migliorando efficacemente sia i processi interni che le collaborazioni esterne.

##### Cons

- Gli utenti esprimono la necessità di **funzionalità mancanti** come la messaggistica in tempo reale e un maggiore supporto per le distribuzioni Linux in Syncro.
- Gli utenti segnalano che **è necessario un miglioramento** dell'interfaccia e della reattività di Syncro per migliorare l'usabilità complessiva.
- Gli utenti sentono che le **limitazioni delle funzionalità** di Syncro, in particolare nell'interfaccia utente, nei report e nel supporto Linux, ostacolano la produttività.
- Gli utenti esprimono preoccupazioni riguardo alle **limitazioni delle funzionalità** in Syncro, richiedendo miglioramenti e aggiornamenti moderni per migliorare l'usabilità.
- Gli utenti trovano che Syncro **manca di funzionalità avanzate essenziali** , rendendo la gestione e l'automazione più complesse e meno efficienti.

#### What Are Recent G2 Reviews of Syncro?

**["App facile da usare che è ottima per un team in un'azienda"](https://www.g2.com/it/survey_responses/syncro-review-12059675)**

**Rating:** 5.0/5.0 stars

_— Michael C._

[Read full review](https://www.g2.com/it/survey_responses/syncro-review-12059675)

**["Integrazione senza soluzione di continuità degli strumenti e configurazione intuitiva"](https://www.g2.com/it/survey_responses/syncro-review-11175905)**

**Rating:** 5.0/5.0 stars

_— Danilo B._

[Read full review](https://www.g2.com/it/survey_responses/syncro-review-11175905)

#### What Are G2 Users Discussing About Syncro?

- [A cosa serve Syncro?](https://www.g2.com/it/discussions/what-is-syncro-used-for)
- [Che cos'è atera RMM?](https://www.g2.com/it/discussions/syncro-what-is-atera-rmm) - 1 comment
- [What is Synchro 4d?](https://www.g2.com/it/discussions/what-is-synchro-4d)
- [Che cos'è Synchro Pro?](https://www.g2.com/it/discussions/what-is-synchro-pro) - 1 comment
- [A cosa serve il software Synchro?](https://www.g2.com/it/discussions/what-is-synchro-software-used-for) - 3 comments

### [Ivanti Neurons for Unified Endpoint Management](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews)

Ivanti Neurons for UEM unifies the management and security of every device across the enterprise—Windows, macOS, Linux, mobile, rugged, IoT, and VR/XR headsets—within a single platform. Powered by AI, it automates patching, compliance, onboarding, and remediation, eliminating manual effort while strengthening protection across the entire device estate. With Ivanti Neurons for UEM, organizations gain risk based patching, zero touch onboarding, self healing device capabilities, proactive digital experience optimization, and continuous compliance, all reinforced by automated AI insights that surface issues before they impact productivity. Ivanti Neurons for UEM delivers full visibility across your environment, eliminating blind spots and enabling IT and Security teams to shift from reactive firefighting to strategic action. Its native integrations streamline workflows, enhance cross team alignment, and help strengthen an organization’s overall security posture. The result: organizations reduce risk, scale IT efficiency, and deliver seamless, resilient, and secure digital experiences for every user.

**Average Rating:** 4.3/5.0

**Total Reviews:** 165

#### How Do G2 Users Rate Ivanti Neurons for Unified Endpoint Management?

- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)
- **Device Management:** 8.9/10 (Category avg: 9.3/10)
- **Service Management:** 8.5/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.6/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Ivanti Neurons for Unified Endpoint Management?

- **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti)
- **Company Website:** www.ivanti.com
- **Year Founded:** 1985
- **HQ Location:** South Jordan, UT
- **Twitter:** @GoIvanti  
6,761 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1219618e5715f20de371f90ac77cc74302ef129093a859a1ffcfea0fe1059649&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15224185%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,023 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 35% Medium, 34% Large

#### What Do G2 Reviewers Say About Ivanti Neurons for Unified Endpoint Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **strong automation and centralized control** of Ivanti Neurons, simplifying endpoint management in distributed environments.
- Users value the **strong automation and comprehensive visibility** offered by Ivanti Neurons for effective endpoint management.
- Users value the **robust automation and AI-driven features** of Ivanti Neurons, enhancing efficiency in device management.
- Users highlight the **user-friendly interface** of Ivanti Neurons, making endpoint management and security effortless and efficient.
- Users commend the **easy implementation** of Ivanti Neurons, enhancing management and integration across diverse environments.

##### Cons

- Users experience **poor customer support** , with slow response times affecting issue resolution during critical incidents.
- Users experience **communication delays** impacting troubleshooting and responsiveness, particularly during critical incidents and complex configurations.
- Users face **feature issues** with a cluttered UI and slow performance, complicating navigation and customization.
- Users find the **steep learning curve** of Ivanti Neurons for UEM challenging, hindering their overall user experience.
- Users experience **inconsistent patch deployment** timelines and delays in support, impacting their overall efficiency and productivity.

#### What Are Recent G2 Reviews of Ivanti Neurons for Unified Endpoint Management?

**["Reliable Endpoint Management for Enterprise IT Operations"](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13076130)**

**Rating:** 4.0/5.0 stars

_— Rajat M._

[Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13076130)

**["Ivanti Neurons: Massive ROI, Fast Performance, and Seamless Cross-Platform Management"](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13047936)**

**Rating:** 5.0/5.0 stars

_— Angelique C._

[Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13047936)

### [Milvus TI](https://www.g2.com/it/products/milvus-ti/reviews)

Milvus è una piattaforma completa per la gestione del servizio clienti, delle relazioni con i clienti e degli asset IT, sviluppata per le aziende che cercano di centralizzare i processi, aumentare l'efficienza operativa e migliorare l'esperienza del cliente. La soluzione riunisce in un unico ambiente risorse di Help Desk, gestione dei ticket, inventario IT, assistenza multicanale (e-mail, chat, WhatsApp e altri) e automazione dei processi, permettendo un maggiore controllo, visibilità e standardizzazione delle operazioni di supporto e assistenza. Con un focus su semplicità, scalabilità e integrazione, Milvus si connette facilmente a strumenti di CRM, marketing e vendite, aiutando i team a prendere decisioni basate sui dati e a monitorare gli indicatori in tempo reale. È ideale per aziende di diverse dimensioni che desiderano professionalizzare il supporto, organizzare gli asset tecnologici e rafforzare la relazione con i propri clienti.

**Average Rating:** 4.8/5.0

**Total Reviews:** 132

#### How Do G2 Users Rate Milvus TI?

- **Facilità di amministrazione:** 9.3/10 (Category avg: 8.8/10)
- **Gestione dei dispositivi:** 9.8/10 (Category avg: 9.3/10)
- **Monitoraggio remoto:** 9.4/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Milvus TI?

- **Venditore:** [Milvus](https://www.g2.com/it/sellers/milvus)
- **Sede centrale:** São Caetano do Sul, BR
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5207e3e565cbf695d644e8785c6511fd183ee9cd09a9a94b41005eeeae290bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmilvusbr%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Analista IT, Analista di Supporto
- **Top Industries:** Tecnologia dell'informazione e servizi, Reti informatiche
- **Company Size:** 45% Small, 42% Medium

#### What Do G2 Reviewers Say About Milvus TI?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti beneficiano delle **funzionalità di gestione efficiente dei ticket e automazione** di Milvus TI, semplificando efficacemente le operazioni quotidiane.
- Gli utenti elogiano le **funzionalità di automazione** di Milvus TI, riducendo significativamente i carichi di lavoro manuali e migliorando l'efficienza.
- Gli utenti elogiano l' **efficienza** di Milvus TI, semplificando la gestione dei ticket e migliorando le operazioni quotidiane con l'automazione.
- Gli utenti apprezzano l' **efficienza gestionale** di Milvus TI, automatizzando compiti e migliorando le operazioni quotidiane senza intoppi.
- Gli utenti apprezzano l' **integrazione di WhatsApp** in Milvus TI, che semplifica la gestione dei ticket e migliora l'efficienza operativa.

##### Cons

- Gli utenti riscontrano **problemi di connessione** con Milvus TI, specialmente su hardware più vecchio, portando a prestazioni lente e inaffidabilità.
- Gli utenti trovano i **problemi di prestazioni** di Milvus TI preoccupanti, in particolare su hardware più vecchio con connessioni lente.
- Gli utenti trovano Milvus TI **inizialmente complesso** a causa dell'uso dei filtri, ma diventa gestibile con il tempo e l'impegno.
- Gli utenti riscontrano **problemi di latenza** con Milvus TI, specialmente su hardware più vecchio, influenzando le prestazioni e la velocità di connessione.
- Gli utenti trovano la **curva di apprendimento ripida** con Milvus TI, rendendolo inizialmente complesso per coloro che non hanno familiarità con i filtri.

#### What Are Recent G2 Reviews of Milvus TI?

**["Sistema intuitivo con inventario, assistenza e ticket completi, buon rapporto qualità-prezzo"](https://www.g2.com/it/survey_responses/milvus-ti-review-12376802)**

**Rating:** 4.0/5.0 stars

_— Gabriel M._

[Read full review](https://www.g2.com/it/survey_responses/milvus-ti-review-12376802)

**["Dashboard strategici che elevano la gestione del supporto in tempo reale"](https://www.g2.com/it/survey_responses/milvus-ti-review-12378087)**

**Rating:** 5.0/5.0 stars

_— Pytter S._

[Read full review](https://www.g2.com/it/survey_responses/milvus-ti-review-12378087)

### [N-able N-Sight RMM](https://www.g2.com/it/products/n-able-n-sight-rmm/reviews)

N-able N-sight™ RMM combina monitoraggio e gestione remota, accesso remoto, ticketing e capacità di fatturazione in un'unica piattaforma potente ma facile da usare che semplifica le operazioni quotidiane, combatte le minacce e migliora l'efficienza operativa. Le caratteristiche principali includono: • Gestisci tutti i dispositivi su piattaforme Windows, Linux e Apple • Inizia rapidamente con semplici passaggi di onboarding, script di automazione integrati e politiche di patching • Gestione automatizzata delle patch Microsoft per garantire conformità e sicurezza in ogni momento • Rilevamento e risposta degli endpoint integrati per una sicurezza stratificata • Automazione drag and drop per una consegna del servizio efficiente • Accesso remoto sicuro e istantaneo a dispositivi desktop o mobili (Windows, macOS, iOS e Android) • Ticketing, inclusi flussi di lavoro, regole di instradamento e automazione per migliorare l'efficienza e la collaborazione tra i team • Tracciamento del tempo semplice, inclusa la funzionalità per ticket e appuntamenti ricorrenti • Fatturazione e fatturazione automatizzate che si integrano con il tuo software di contabilità esistente • Integrazioni di classe superiore, che forniscono flessibilità tramite API ed ecosistema aperto N-sight RMM rende facile per gli MSP e i professionisti IT iniziare in pochi minuti con una potente piattaforma all-in-one che offre la perfetta combinazione di capacità e facilità d'uso.

**Average Rating:** 4.3/5.0

**Total Reviews:** 345

#### How Do G2 Users Rate N-able N-Sight RMM?

- **Facilità di amministrazione:** 8.2/10 (Category avg: 8.8/10)
- **Gestione dei dispositivi:** 8.5/10 (Category avg: 9.3/10)
- **Gestione dei Servizi:** 8.0/10 (Category avg: 8.5/10)
- **Monitoraggio remoto:** 9.0/10 (Category avg: 9.3/10)

#### Who Is the Company Behind N-able N-Sight RMM?

- **Venditore:** [N-able](https://www.g2.com/it/sellers/n-able)
- **Sito web dell'azienda:** www.n-able.com
- **Sede centrale:** Morrisville, North Carolina
- **Twitter:** @Nable  
15,859 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website)  
2,287 dipendenti su LinkedIn®
- **Proprietà:** NYSE: NABL

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Tecnologia dell'informazione e servizi, Sicurezza informatica e di rete
- **Company Size:** 74% Small, 20% Medium

#### What Do G2 Reviewers Say About N-able N-Sight RMM?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano N-able N-Sight RMM incredibilmente **facile da usare** , apprezzando la sua navigazione fluida e la configurazione semplice.
- Gli utenti apprezzano le **funzionalità di accesso remoto efficiente** di N-able N-Sight RMM, semplificando la gestione e la risoluzione dei problemi delle workstation.
- Gli utenti apprezzano le **capacità di automazione** di N-able N-Sight RMM, che semplificano le attività e migliorano l'efficienza complessiva.
- Gli utenti apprezzano le **capacità di monitoraggio remoto complete** di N-able N-Sight RMM, migliorando l'efficienza e la facilità d'uso.
- Gli utenti apprezzano le **funzionalità utili e stabili** di N-able N-Sight RMM che migliorano il supporto clienti e la qualità del servizio.

##### Cons

- Gli utenti sono frustrati a causa di **problemi di funzionalità** dovuti alla mancanza di integrazione, al monitoraggio insufficiente e agli sforzi insufficienti per la risoluzione dei bug.
- Gli utenti trovano N-able N-Sight RMM **non facile da usare** , lottando con la navigazione e un'interfaccia opprimente per i nuovi utenti.
- Gli utenti sperimentano **prestazioni lente** con N-able N-Sight RMM, specialmente durante l'accesso remoto con sessioni multiple.
- Gli utenti evidenziano la **mancanza di funzionalità** in N-able N-Sight RMM, richiedendo migliori integrazioni e opzioni di personalizzazione.
- Gli utenti sperimentano significativi **problemi di patching** , con agenti inaffidabili e gestione incoerente che creano più lavoro, non meno.

#### What Are Recent G2 Reviews of N-able N-Sight RMM?

**["Strumento Estremamente Completo"](https://www.g2.com/it/survey_responses/n-able-n-sight-rmm-review-13200894)**

**Rating:** 5.0/5.0 stars

_— Utente verificato in Tecnologia dell'informazione e servizi_

[Read full review](https://www.g2.com/it/survey_responses/n-able-n-sight-rmm-review-13200894)

**["Consigliato"](https://www.g2.com/it/survey_responses/n-able-n-sight-rmm-review-10987186)**

**Rating:** 4.0/5.0 stars

_— Reece B._

[Read full review](https://www.g2.com/it/survey_responses/n-able-n-sight-rmm-review-10987186)

#### What Are G2 Users Discussing About N-able N-Sight RMM?

- [What does remote monitoring mean?](https://www.g2.com/it/discussions/what-does-remote-monitoring-mean)
- [What is SolarWinds RMM?](https://www.g2.com/it/discussions/what-is-solarwinds-rmm)
- [How does SolarWinds monitoring tool work?](https://www.g2.com/it/discussions/how-does-solarwinds-monitoring-tool-work)
- [What is SolarWinds monitoring?](https://www.g2.com/it/discussions/what-is-solarwinds-monitoring)

### [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews)

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

**Average Rating:** 4.3/5.0

**Total Reviews:** 467

#### How Do G2 Users Rate LogMeIn Resolve?

- **Ease of Admin:** 8.9/10 (Category avg: 8.8/10)
- **Device Management:** 9.3/10 (Category avg: 9.3/10)
- **Service Management:** 9.2/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.4/10 (Category avg: 9.3/10)

#### Who Is the Company Behind LogMeIn Resolve?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 36% Small

#### What Do G2 Reviewers Say About LogMeIn Resolve?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of LogMeIn Resolve, making remote support seamless across various platforms.
- Users love the **easy remote access** of LogMeIn Resolve, allowing support without user presence on the other end.
- Users appreciate the **easy remote access** for support, enabling efficient assistance without user presence on the other side.
- Users commend the **convenience and efficiency** of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity.
- Users commend the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience.

##### Cons

- Users report **remote access issues** , including connection drops and limitations on printing from remote PCs.
- Users find LogMeIn Resolve **bit pricey** , especially when compared to alternatives, limiting access to features.
- Users report **slow performance** during high load usage and poor internet, affecting video quality and file transfers.
- Users experience **technical issues** on Mac and face challenges with monitoring during high usage and MDM functionality.
- Users experience **connection issues** with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs.

#### What Are Recent G2 Reviews of LogMeIn Resolve?

**["Centralized IT Solution with Robust Features"](https://www.g2.com/survey_responses/logmein-resolve-review-9611674)**

**Rating:** 4.5/5.0 stars

_— Ruban B._

[Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-9611674)

**["Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding"](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)**

**Rating:** 4.0/5.0 stars

_— Steve K._

[Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)

#### What Are G2 Users Discussing About LogMeIn Resolve?

- [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost)
- [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment
- [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support)
- [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments

### [SuperOps](https://www.g2.com/it/products/superops/reviews)

SuperOps è una piattaforma unificata PSA+RMM costruita per MSP di tutte le forme e dimensioni. La piattaforma di SuperOps è costruita su tre principi 1. Uno per tutti, tutto in uno Se puoi sognarlo, puoi farlo. SuperOps è l'unico MSP unificato che eliminerà il dolore dalle tue attività quotidiane. Non più passare da uno strumento all'altro per completare un semplice compito. 2. Completa i compiti mentre dormi Siamo una piattaforma che mette l'automazione al primo posto. L'automazione è al centro di tutto ciò che stiamo costruendo in SuperOps.ai. La nostra piattaforma è progettata per risparmiare almeno tre ore di lavoro ogni settimana. Sono sei giorni di vacanza! Rilassati e lascia il lavoro pesante alla nostra piattaforma. 3. Ti attira, ti stupisce Il design centrato sull'uomo del nostro software MSP è bello e piacevole alla vista. Abbiamo prestato grande attenzione nella creazione dell'interfaccia utente perché anche le piccole cose contano per noi. Tutto sembra migliore, si sente meglio e desideri avere più cose da fare (solo per passare del tempo nel software).

**Average Rating:** 4.4/5.0

**Total Reviews:** 200

#### How Do G2 Users Rate SuperOps?

- **Facilità di amministrazione:** 8.9/10 (Category avg: 8.8/10)
- **Gestione dei dispositivi:** 9.0/10 (Category avg: 9.3/10)
- **Gestione dei Servizi:** 8.8/10 (Category avg: 8.5/10)
- **Monitoraggio remoto:** 9.0/10 (Category avg: 9.3/10)

#### Who Is the Company Behind SuperOps?

- **Venditore:** [SuperOps Inc](https://www.g2.com/it/sellers/superops-inc)
- **Sito web dell'azienda:** superops.com
- **Anno di Fondazione:** 2020
- **Sede centrale:** Claymont, US
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66d52cd1c4ac582f344d1509c7a0368ea31ec9c57b46eb68a317c99ac786483c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuperops-ai%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
178 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Tecnologia dell'informazione e servizi, Sicurezza informatica e di rete
- **Company Size:** 84% Small, 14% Medium

#### What Do G2 Reviewers Say About SuperOps?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano SuperOps **molto facile da usare** , apprezzando la sua curva di apprendimento ridotta e l'interfaccia intuitiva.
- Gli utenti elogiano il **supporto clienti eccezionale** di SuperOps, sottolineando risposte rapide e guida utile ogni volta.
- Gli utenti apprezzano la **facilità d'uso e la crescita delle funzionalità** di SuperOps, che migliorano significativamente la loro esperienza MSP.
- Gli utenti elogiano il **design attraente dell'interfaccia grafica** di SuperOps, migliorando le loro operazioni di supporto IT con facilità ed efficienza.
- Gli utenti evidenziano l' **interfaccia intuitiva** di SuperOps, rendendo facile ottimizzare i flussi di lavoro e gestire le operazioni in modo efficace.

##### Cons

- Gli utenti notano le **funzionalità mancanti** in SuperOps, in particolare la mancanza di firme degli utenti sui ticket per la prova di consegna.
- Gli utenti evidenziano **problemi di funzionalità** in SuperOps, come integrazioni limitate e flussi di lavoro macchinosi che necessitano di miglioramenti.
- Gli utenti notano **problemi di integrazione** con SuperOps, suggerendo miglioramenti per una funzionalità più fluida e opzioni di connettività aggiuntive.
- Gli utenti affrontano **limitazioni di accesso** con SuperOps, inclusi problemi di anteprima dei file e restrizioni sul caricamento di file di grandi dimensioni.
- Gli utenti notano una **mancanza di integrazioni** in SuperOps, suggerendo miglioramenti con ulteriori connessioni per potenziare la funzionalità.

#### What Are Recent G2 Reviews of SuperOps?

**["RMM moderno e in rapida evoluzione con una grande interfaccia utente e forti integrazioni"](https://www.g2.com/it/survey_responses/superops-review-12985082)**

**Rating:** 4.5/5.0 stars

_— Kevin J. W._

[Read full review](https://www.g2.com/it/survey_responses/superops-review-12985082)

**["Tutto-in-Uno RMM + Ticketing che Alimenta l'Automazione Remote-First"](https://www.g2.com/it/survey_responses/superops-review-12986642)**

**Rating:** 5.0/5.0 stars

_— Nick M._

[Read full review](https://www.g2.com/it/survey_responses/superops-review-12986642)

### [Splashtop Autonomous Endpoint Management](https://www.g2.com/it/products/splashtop-autonomous-endpoint-management/reviews)

Splashtop Autonomous Endpoint Management (AEM) è una soluzione di gestione degli endpoint guidata dall'automazione che aiuta i team IT a semplificare gli aggiornamenti software, migliorare la postura di sicurezza e ridurre i carichi di lavoro manuali. Con patching in tempo reale del sistema operativo e software di terze parti, supporto multipiattaforma, dashboard, reportistica dell'inventario e strumenti di rapida risoluzione, AEM può essere utilizzato dai team IT per rimanere sicuri, conformi ed efficienti. Splashtop AEM consente all'IT di: • Automatizzare il patching per OS, app di terze parti e personalizzate • Integrare Intune e altri MDM con patching in tempo reale, scripting e risoluzione dei problemi • Rilevare e dare priorità alle vulnerabilità utilizzando approfondimenti sulle minacce basati su AI e CVE • Tracciare e gestire l'inventario hardware e software su tutti gli endpoint • Monitorare gli endpoint e risolvere i problemi in modo proattivo

**Average Rating:** 4.5/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate Splashtop Autonomous Endpoint Management?

- **Facilità di amministrazione:** 9.0/10 (Category avg: 8.8/10)
- **Gestione dei dispositivi:** 10.0/10 (Category avg: 9.3/10)
- **Monitoraggio remoto:** 8.3/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Splashtop Autonomous Endpoint Management?

- **Venditore:** [Splashtop Inc.](https://www.g2.com/it/sellers/splashtop-inc)
- **Sito web dell'azienda:** www.splashtop.com
- **Anno di Fondazione:** 2006
- **Sede centrale:** Cupertino, CA
- **Twitter:** @splashtop  
5,216 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a42e535944fbf3b5bef3f7abc1304e4e8cd5d2619b6979f332b3ef1460197940&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1944335%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Tecnologia dell'informazione e servizi, Produzione
- **Company Size:** 54% Medium, 32% Small

#### What Do G2 Reviewers Say About Splashtop Autonomous Endpoint Management?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di Splashtop, notando la sua interfaccia intuitiva e l'integrazione senza soluzione di continuità nei flussi di lavoro.
- Gli utenti apprezzano l' **affidabilità** di Splashtop Endpoint Management per aggiornamenti tempestivi e compatibilità software senza problemi.
- Gli utenti amano l' **accesso remoto facile** di Splashtop, che facilita la risoluzione rapida dei problemi e la collaborazione efficiente del team.
- Gli utenti apprezzano le **robuste funzionalità di sicurezza** di Splashtop, garantendo una protezione completa contro le minacce e aggiornamenti senza interruzioni.
- Gli utenti elogiano l' **interfaccia intuitiva e le funzionalità di automazione** di Splashtop, migliorando significativamente l'efficienza e la gestione proattiva.

##### Cons

- Gli utenti trovano che Splashtop manchi di **funzionalità avanzate di reportistica e conformità** , limitando la sua efficacia per esigenze normative rigorose.
- Gli utenti notano **funzionalità limitate** in Splashtop Autonomous Endpoint Management, sperando in miglioramenti negli aggiornamenti software e nei report.
- Gli utenti trovano **limitata la funzionalità di amministrazione** impegnativa nelle grandi organizzazioni, influenzando l'efficienza e le capacità di reporting.
- Gli utenti notano che Splashtop Autonomous Endpoint Management mostra **un uso eccessivo di memoria e CPU** su alcuni sistemi, influenzando le prestazioni.
- Gli utenti sperimentano **problemi di accesso remoto** a causa di conflitti IP e interruzioni dei servizi in background che influenzano la connettività.

#### What Are Recent G2 Reviews of Splashtop Autonomous Endpoint Management?

**["Gestione completa degli endpoint con automazione potente e visibilità"](https://www.g2.com/it/survey_responses/splashtop-autonomous-endpoint-management-review-13077577)**

**Rating:** 4.0/5.0 stars

_— Utente verificato in Consulenza_

[Read full review](https://www.g2.com/it/survey_responses/splashtop-autonomous-endpoint-management-review-13077577)

**["Gestione Efficiente degli Endpoint con Automazione, Avvisi Proattivi e un Dashboard Chiaro"](https://www.g2.com/it/survey_responses/splashtop-autonomous-endpoint-management-review-13142498)**

**Rating:** 4.5/5.0 stars

_— Utente verificato in Internet_

[Read full review](https://www.g2.com/it/survey_responses/splashtop-autonomous-endpoint-management-review-13142498)

### [ConnectWise Automate](https://www.g2.com/it/products/connectwise-automate/reviews)

ConnectWise Automate, precedentemente LabTech, è uno strumento di gestione IT che aiuta a fornire servizi IT alla velocità del business. La nostra piattaforma di monitoraggio e gestione remota (RMM) offre una potente automazione per scoprire e gestire dispositivi, monitorare i problemi e automatizzare le azioni. Fornisci servizi gestiti reattivi e proattivi semplificati, smetti di spegnere incendi e inizia a concentrarti su ciò che conta di più. Scopri perché oltre 5.500 partner in tutto il mondo hanno scelto ConnectWise Automate visitando https://www.connectwise.com/software/automate o chiamando 877-522-8323.

**Average Rating:** 4.1/5.0

**Total Reviews:** 132

#### How Do G2 Users Rate ConnectWise Automate?

- **Facilità di amministrazione:** 7.1/10 (Category avg: 8.8/10)
- **Gestione dei dispositivi:** 9.4/10 (Category avg: 9.3/10)
- **Gestione dei Servizi:** 8.8/10 (Category avg: 8.5/10)
- **Monitoraggio remoto:** 9.4/10 (Category avg: 9.3/10)

#### Who Is the Company Behind ConnectWise Automate?

- **Venditore:** [ConnectWise](https://www.g2.com/it/sellers/connectwise)
- **Anno di Fondazione:** 1982
- **Sede centrale:** Tampa, FL
- **Twitter:** @ConnectWise  
14,926 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,401 dipendenti su LinkedIn®
- **Telefono:** 800-671-6898

#### Who Uses This Product?

- **Top Industries:** Tecnologia dell'informazione e servizi, Sicurezza informatica e di rete
- **Company Size:** 66% Small, 32% Medium

#### What Do G2 Reviewers Say About ConnectWise Automate?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano ConnectWise Automate per la sua **personalizzazione e le funzionalità complete** , migliorando l'esperienza di gestione remota.
- Gli utenti apprezzano la **comoda soluzione tutto-in-uno** per la gestione delle risorse e il controllo dell'inventario in ConnectWise Automate.
- Gli utenti apprezzano le **capacità di personalizzazione** di ConnectWise Automate, migliorando la gestione di numerosi dispositivi in modo efficiente.
- Gli utenti apprezzano il **sistema di allerta** che li tiene informati sugli SLA dei ticket e sugli aggiornamenti in modo efficace.
- Gli utenti apprezzano il **eccellente supporto clienti** di ConnectWise Automate, trovandolo facile da implementare e utile quotidianamente.

##### Cons

- Gli utenti trovano che **la configurazione iniziale richieda troppo tempo** e che il prodotto manchi di facilità d'uso e di un monitoraggio adeguato.
- Gli utenti affrontano una **interfaccia utente datata e sfide di usabilità** con ConnectWise Automate, influenzando la loro esperienza complessiva e l'efficienza.
- Gli utenti segnalano che la **reinstallazione degli agenti può essere lenta** , portando a frustrazione durante la configurazione e la manutenzione.
- Gli utenti sperimentano **problemi di connessione intermittenti** e tempi di inattività occasionali, influenzando negativamente la loro produttività complessiva.
- Gli utenti segnalano **bug significativi** in ConnectWise Automate, inclusi problemi con aggiornamenti che interrompono il funzionamento e l'assorbimento delle proprietà dei dispositivi.

#### What Are Recent G2 Reviews of ConnectWise Automate?

**["Gestione delle risorse e controllo dell'inventario tutto in uno reso facile"](https://www.g2.com/it/survey_responses/connectwise-automate-review-12382402)**

**Rating:** 4.5/5.0 stars

_— Torrey T._

[Read full review](https://www.g2.com/it/survey_responses/connectwise-automate-review-12382402)

**["Extraordinarily Powerful Automation and Tunable Monitoring That Scales"](https://www.g2.com/it/survey_responses/connectwise-automate-review-12882422)**

**Rating:** 5.0/5.0 stars

_— Utente verificato in Consulenza_

[Read full review](https://www.g2.com/it/survey_responses/connectwise-automate-review-12882422)

#### What Are G2 Users Discussing About ConnectWise Automate?

- [A cosa serve ConnectWise Automate?](https://www.g2.com/it/discussions/what-is-connectwise-automate-used-for)
- [How do I update ConnectWise automate?](https://www.g2.com/it/discussions/how-do-i-update-connectwise-automate)
- [How do I install ConnectWise automate?](https://www.g2.com/it/discussions/how-do-i-install-connectwise-automate)
- [What is automate software?](https://www.g2.com/it/discussions/what-is-automate-software)
- [What does ConnectWise automate do?](https://www.g2.com/it/discussions/what-does-connectwise-automate-do)

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[Browse Remote Monitoring & Management (RMM) Themes](/categories/remote-monitoring-management-rmm/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated April 10, 2026

Remote monitoring and management (RMM) software allows IT teams and managed service providers (MSPs) to remotely oversee, control, and maintain systems, networks, and devices from a centralized dashboard, enabling proactive issue detection, automated remediation, and efficient management of distributed IT infrastructures without requiring on-site access.

### Core Capabilities of RMM Software

To qualify for inclusion in the Remote Monitoring and Management (RMM) category, a product must:

- Monitor IT assets such as endpoints, servers, mobile devices, and applications
- Provide basic network visibility such as endpoint connectivity and uptime checks
- Discover and track IT-related issues through automated alerting and thresholds
- Provide secure remote access and control of endpoints for diagnostics, maintenance, and user support without physical presence
- Support the automation of recurring IT maintenance tasks such as deploying scripts, managing services, or executing batch operations across multiple endpoints
- Support patch management for OS and application updates
- Provide asset inventory and configuration management
- Generate real-time alerts and notifications
- Offer centralized dashboards and reporting tools

### Common Use Cases for RMM Software

Internal IT departments and MSPs use RMM software to maintain continuous system performance and address issues before they impact users. Common use cases include:

- Monitoring distributed endpoints and servers from a single dashboard to ensure uptime and performance
- Automating patch deployment and routine maintenance tasks across multiple devices without manual intervention
- Proactively detecting and remediating issues before they escalate into outages or service disruptions

### How RMM Software Differs from Other Tools

RMM tools work in the background monitoring systems and handling routine maintenance, while [help desk software](https://www.g2.com/categories/help-desk) and [service desk software](https://www.g2.com/categories/service-desk) manage user-facing communication and issue tracking. RMM platforms often integrate directly with these tools so that performance data, alerts, and asset details automatically feed into ticketing systems, creating a proactive, data-driven approach to IT service management when the two are paired together.

### Insights from G2 on RMM Software

Based on category trends on G2, remote endpoint access and automated patch management stand out as the most valued capabilities. These platforms deliver reductions in on-site support visits and improved mean time to resolution as primary outcomes of adoption.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image")](https://www.g2.com/products/ninjaone/reviews)[NinjaOne](https://www.g2.com/products/ninjaone/reviews)[4.7/5(5,012)](https://www.g2.com/products/ninjaone/reviews) | Automated patch compliance with background remote scripting | "Impowered Our MSP to Resolve Issues Quickly and Grow Quickly" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7550bcff45895b9a0bd1ebb5c48260a6/atera.png "Product Avatar Image")](https://www.g2.com/products/atera/reviews)[Atera](https://www.g2.com/products/atera/reviews)[4.6/5(1,242)](https://www.g2.com/products/atera/reviews) | Per-technician RMM with unlimited endpoint scaling | "Stable, Clean, and Easy Monitoring with Built-In AI" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud.png "Product Avatar Image")](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)[Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)[4.7/5(1,442)](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) | Unified backup and endpoint security from one agent | "Easy Deployment, Intuitive Management, and Great Value" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image")](https://www.g2.com/products/teamviewer/reviews)[TeamViewer](https://www.g2.com/products/teamviewer/reviews)[4.5/5(4,141)](https://www.g2.com/products/teamviewer/reviews) | Instant remote desktop support with unattended access | "Essential for remote support, but with an initial learning curve" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b9a918b71ff9f6df97b4308479b380d/datto-rmm.png "Product Avatar Image")](https://www.g2.com/products/datto-rmm/reviews)[Datto RMM](https://www.g2.com/products/datto-rmm/reviews)[4.5/5(795)](https://www.g2.com/products/datto-rmm/reviews) | MSP automation with integrated PSA workflows | "Comprehensive Management with Limited Automation in Patches" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_54cff0c7d284d4afc2e693a97e1978d9/action1.png "Product Avatar Image")](https://www.g2.com/products/action1/reviews)[Action1](https://www.g2.com/products/action1/reviews)[4.9/5(1,170)](https://www.g2.com/products/action1/reviews) | Cloud-native patching without VPN dependency | "Action1 Delivers Incredible Value: Free Endpoints, Affordable Scaling, and Phenomenal Reporting" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c5d4dfd82e94592723258562ddc1c4c1/n-able-n-central.png "Product Avatar Image")](https://www.g2.com/products/n-able-n-central/reviews)[N-able N-central](https://www.g2.com/products/n-able-n-central/reviews)[4.4/5(562)](https://www.g2.com/products/n-able-n-central/reviews) | MSP automation with deep scripting flexibility | "N-central - Great software to manage a fleet of device and get proper information" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b31b4a565844701826eaa0625985b983/syncro.png "Product Avatar Image")](https://www.g2.com/products/syncro/reviews)[Syncro](https://www.g2.com/products/syncro/reviews)[4.5/5(537)](https://www.g2.com/products/syncro/reviews) | MSP scripting and per-tech RMM pricing | "Seamless Tool Integration and Intuitive Setup" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2aacb99ec8270d26bdd9dea8d3c37848/milvus-ti.png "Product Avatar Image")](https://www.g2.com/products/milvus-ti/reviews)[Milvus TI](https://www.g2.com/products/milvus-ti/reviews)[4.8/5(132)](https://www.g2.com/products/milvus-ti/reviews) | Multi-client MSP ticketing with integrated remote access | "Intuitive system with complete inventory, service, and tickets, good cost-benefit" |

* * *

Show More

### Remote Monitoring & Management (RMM) Topics

- [What is Remote Monitoring and Management (RMM) Software?](#what-is-remote-monitoring-and-management-rmm-software)
- [Why Use Remote Monitoring and Management (RMM) Software?](#why-use-remote-monitoring-and-management-rmm-software)
- [Who Uses Remote Monitoring and Management (RMM) Software?](#who-uses-remote-monitoring-and-management-rmm-software)
- [Remote Monitoring and Management (RMM) Software Features](#remote-monitoring-and-management-rmm-software-features)
- [What is the best RMM software for small businesses?](#what-is-the-best-rmm-software-for-small-businesses)
- [What is the most recommended RMM platform for medium enterprises?](#what-is-the-most-recommended-rmm-platform-for-medium-enterprises)
- [Trends Related to Remote Monitoring and Management Software](#trends-related-to-remote-monitoring-and-management-software)
- [Potential Issues with Remote Monitoring and Management (RMM) Software](#potential-issues-with-remote-monitoring-and-management-rmm-software)
- [Software and Services Related to Remote Monitoring and Management (RMM) Software](#software-and-services-related-to-remote-monitoring-and-management-rmm-software)

[
### Remote Monitoring & Management (RMM) Topics
Expand/Collapse ](#)
- [What is Remote Monitoring and Management (RMM) Software?](#what-is-remote-monitoring-and-management-rmm-software)
- [Why Use Remote Monitoring and Management (RMM) Software?](#why-use-remote-monitoring-and-management-rmm-software)
- [Who Uses Remote Monitoring and Management (RMM) Software?](#who-uses-remote-monitoring-and-management-rmm-software)
- [Remote Monitoring and Management (RMM) Software Features](#remote-monitoring-and-management-rmm-software-features)
- [What is the best RMM software for small businesses?](#what-is-the-best-rmm-software-for-small-businesses)
- [What is the most recommended RMM platform for medium enterprises?](#what-is-the-most-recommended-rmm-platform-for-medium-enterprises)
- [Trends Related to Remote Monitoring and Management Software](#trends-related-to-remote-monitoring-and-management-software)
- [Potential Issues with Remote Monitoring and Management (RMM) Software](#potential-issues-with-remote-monitoring-and-management-rmm-software)
- [Software and Services Related to Remote Monitoring and Management (RMM) Software](#software-and-services-related-to-remote-monitoring-and-management-rmm-software)

## Learn More About Remote Monitoring & Management (RMM) Software

### What is Remote Monitoring and Management (RMM) Software?

Remote monitoring and management (RMM) tools allow businesses to remotely manage devices like servers, desktops, mobile devices, and other hardware. They utilize locally installed _agents_ (an actor program to take action for a different solution) to deploy patches, install new applications, and monitor device performance. If an agent detects a potential issue, it will generate a ticket automatically and notify the organization’s IT team for troubleshooting and resolution. Some RMM solutions empower businesses to enact device-specific security measures as well.

Key Benefits of Remote Monitoring and Management Software

- Give awareness of and visibility over all business hardware from a distance
- Monitor and maintain devices remotely
- Highlight potential issues and troubleshoot before a problem occurs

### Why Use Remote Monitoring and Management (RMM) Software?

Hardware and devices—especially mobile devices and IoT—are increasingly integral to daily business functions. As the pool of devices and hardware grows, it can be difficult to track, manage, and secure these devices. RMM software can help companies deal with the creeping expansion of devices. RMM solutions are also a “one-stop shop" of sorts, in that they allow registration, monitoring, alerting, management, and general ecosystem insights.

### Who Uses Remote Monitoring and Management (RMM) Software?

RMM software is often used by managed service providers (MSPs), who would generally not be on site with a business while providing a managed service—in this case, monitoring and managing a company’s devices. But RMM software is not exclusively used by MSPs. Regardless of business type, IT admins who cover asset administration are the most typical RMM users. Device or asset security admins may utilize these solutions as well. Tickets generated by RMM solutions are sent to IT support teams for resolution.

### Remote Monitoring and Management (RMM) Software Features

The following are common features among RMM solutions:

**Device compatibility —** By nature of the product, RMM software needs to be compatible with a large pool of devices; however, some products may only have compatibility with certain pools of devices.

**Device detection —** If a new business device is added to the network, RMM solutions can detect that device and either flag it for an agent install or install the agent automatically.

**Device management —** Once a device is registered in the RMM solution and has an agent installed, devices can be configured, patched, updated with new software, and more without needing to bring those devices directly to IT.

**Monitoring —** RMM solutions let businesses monitor their device performance, allowing them to potentially catch issues—device slowness, questionable new programs, etc.—early or provide insights into why new issues occurred.

[**Ticket generation**](https://www.g2.com/categories/remote-monitoring-management-rmm/f/ticketing) **—** When the RMM agent detects a possible issue, a ticket is automatically generated and filed for IT teams to troubleshoot.

**Reporting and data visualization —** RMM tools generally include dashboard capabilities for single-pane-of-glass visibility into the overall performance of business devices. Many tools will also allow custom dashboards and reporting so that businesses can specifically focus on whatever metrics they deem most important. This feature helps businesses generate data-driven insights and use that analysis to make plans for their hardware.

**Solution integration —** To maximize an RMM solution’s effectiveness, it needs to integrate with other IT-oriented solutions. These could be more in-depth monitoring, security, backup, and more.

**Remote access —** RMM solutions enable users to remotely access devices in the event that certain installations, patches, etc. require a more hands-on approach without a technician being physically present.

### What is the best RMM software for small businesses?

When IT support is limited but device sprawl is growing,[small businesses](https://www.g2.com/categories/remote-monitoring-management-rmm/small-business) rely on RMM tools that reduce manual workloads and keep systems running smoothly without breaking the budget. Platforms that emphasize simplicity, automation, and low operational overhead tend to win high marks on G2. Here are the best options:

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews): Offers a modern, intuitive interface with remote access, patching, and alerting features designed for lean IT teams, ranked as a category leader for small businesses.
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews): Provides powerful remote monitoring, policy-based automation, and secure endpoint control backed by Datto’s disaster recovery infrastructure, suited for MSPs and SMBs.
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) **:** Combines remote control and monitoring in one platform, with add-ons for asset tracking, patching, and backup. It is ideal for small teams managing hybrid environments.
- [Atera](https://www.g2.com/products/atera/reviews): Delivers an all-in-one RMM + PSA solution with unlimited device monitoring per technician, automation templates, and a transparent pricing model that’s highly SMB-friendly.

### What is the most recommended RMM platform for medium enterprises?

For [medium-sized enterprises](https://www.g2.com/categories/remote-monitoring-management-rmm/mid-market), the most recommended RMM platforms offer secure remote access, centralized monitoring, and efficient patch management, tailored to meet the demands of scaling infrastructure and hybrid work environments. Based on G2 reviews, these are standout choices:

As businesses scale beyond a few dozen endpoints, they require RMM platforms that can orchestrate complex environments without sacrificing visibility or control. These tools consistently earn praise from mid-sized companies, balancing flexibility and governance:

- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews): Delivers fast, secure remote access with robust session logging, device grouping, and technician management, ideal for IT teams needing responsive support across distributed endpoints.
- [ManageEngine RMM Central](https://www.g2.com/products/manageengine-servicedesk-plus/reviews): Provides all-in-one monitoring, asset tracking, patching, and automation in a scalable platform, with strong support for multi-site deployments and compliance.
- [Action1:](https://www.g2.com/products/action1/reviews) A cloud-native RMM designed for real-time patching, remote control, and software deployment, optimised for mid-market companies with remote or hybrid operations.
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews): Offers cross-platform device visibility and remote management capabilities that serve IT teams seeking tighter control over mobile and desktop endpoints.

#### Additional Remote Monitoring and Management (RMM) Software Features

**Endpoint security —** Some RMM solutions will include endpoint protection capabilities to improve security across all company devices. While not a universal feature, an RMM software including this feature would be particularly helpful for small and mid-size businesses who might not need a separate, more robust endpoint production product.

**Data backup —** Not as common a feature, some RMM software include the capability to back up and/or recover lost data in the event of device failure. This feature is specifically less common because of how much storage space would potentially be needed to back up a large number of devices. But, for specifically smaller companies, the storage space dilemma may not be as great an issue.

Other Features of Remote Monitoring & Management (RMM) Software: [Asset Tracking](https://www.g2.com/categories/remote-monitoring-management-rmm/f/asset-tracking), [ITIL Policy Compliance](https://www.g2.com/categories/remote-monitoring-management-rmm/f/itil-policy-compliance), [Service Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/service-management), [Workflow Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/workflow-management)

### Trends Related to Remote Monitoring and Management Software

**Automation —** Automation plays very well with RMM capabilities and is a key feature to become mainstream going forward. By automating discovery, patching, and other upkeep tasks, RMM solutions can save users significant time to be used on other tasks.

**Compliance —** As more states, regions, and countries pass stronger privacy laws, companies will need to keep compliance at the forefront of their minds. Introducing compliance and governance capabilities to the standard RMM solution will greatly help businesses abide by these new laws as they are implemented and help them stay protected from potential privacy mishaps.

### Potential Issues with Remote Monitoring and Management (RMM) Software

**Compatibility —** Purchasing an RMM solution that’s incompatible with some of the devices needing to be monitored is self-defeating. Verify that the RMM solution you’re scoping out would be compatible with all necessary devices and endpoints.

**Visibility loss —** Losing visibility over a device(s)—or perhaps missing a device entirely—could set your business back, potentially without noticing. With security threats constantly evolving, a device behind the rest could be a dangerous vulnerability. Businesses should, with some regularity, try to work against this issue by verifying that the RMM solution’s recognized devices list matches the live asset list from an asset management solution.

### Software and Services Related to Remote Monitoring and Management (RMM) Software

[**Endpoint protection software**](https://www.g2.com/categories/endpoint-protection) **—** Endpoint protection solutions help businesses secure their devices. Coupling one of these solutions with an RMM software helps more completely protect and secure business devices.

[**Unified endpoint management (UEM) software**](https://www.g2.com/categories/unified-endpoint-management-uem) **—** For smaller businesses that don’t have more extensive network or server infrastructure, UEM might be a solid alternative. These solutions are more focused on managing business devices like tablets, phones, laptops, and other internet-connected devices.