ConnectWise Automate Reviews & Product Details

Simple integrated login / SSO.

Platform/OS interoperability. Review collected by and hosted on G2.com.

There is a large disparity between capabilities in the installed application and browser-based capabilities.

Naming conventions and changes to naming conventions are often difficult.

Interfaces are generally 'clunky' feeling.

Script deployment is buried and ambiguous. Review collected by and hosted on G2.com.

Everything I need for asset management, inventory control and users is conveniently in 1 place. Review collected by and hosted on G2.com.

It takes a while to get everything set up correctly. I'm not talking about the refine as you go. I mean the initial set up takes ages. Review collected by and hosted on G2.com.

I like ConnectWise Automate's features before it was set to sunset and then moved to other RMMs. It was valuable for remote staff as it offered tools that SCCM lacked, like paste tools and file transfer options, which a standard homebrew couldn't provide. Review collected by and hosted on G2.com.

ConnectWise Automate had quite a few bugs, with one of the major ones being breaking updates, which sometimes made it unable to remote in due to updates. Also, devices with similar properties would absorb one another. The MAC/Serial address absorption was definitely a bigger issue, and having to redo installs was not fun. Review collected by and hosted on G2.com.

Automate is an essential tool in the RMM marketplace. It's ability to be customized puts it ahead of many of the other rmm tools on the market. Review collected by and hosted on G2.com.

It feels like a product that is being deprioritized by Connectwise. If it is not monitored or properly configured the information can become unusable. It needs a strong admin to get the best from the product. Lacks ease of use. Review collected by and hosted on G2.com.

Easy to customize support features and response times by using the built in script engine interface Review collected by and hosted on G2.com.

Sometimes complex and time consuming research and experimentation needed to get custom scripts working exactly as wanted. Review collected by and hosted on G2.com.

Automate is the core of our business, and helps us manage over 2500 machines Review collected by and hosted on G2.com.

The UI is getting dated, and this version of the product is still supported, but development efforts are being applied to the newest version. Review collected by and hosted on G2.com.

I love how it monitors everything on a client's site and send alerts when something is wrong. Review collected by and hosted on G2.com.

But it can be tough to see 400+ alerts at 8am, because of a power blip at our office monitoring servers at clients' sites and it can be the same alerts over and over. Review collected by and hosted on G2.com.

Very easy to implement and use on the daily. Easy to add agents and support is good. Many features such as WOL and many intergrations supported. Review collected by and hosted on G2.com.

Takes a while to reinstall agents sometimes. Review collected by and hosted on G2.com.

It makes it easier to view all of my tickets, and colleagues tickets. I am alerted when a ticket SLA is getting nearer to the contracted time and alerts me to update tickets. Review collected by and hosted on G2.com.

Connection issues being intermittent or site being down. Review collected by and hosted on G2.com.

the ease of deployment and the remote capapiblites to meet customer needs Review collected by and hosted on G2.com.

When a machine has not checked in it can be a challenge getting the software to work again Review collected by and hosted on G2.com.