LogMeIn Resolve Features
What are the features of LogMeIn Resolve?
Reporting
- Dashboards
- Time Tracking
Access & Usability
- Mobile
- Self Service
Security
- Device Management
Administration
- Usage Information
- Integrations
- Diagnostics
- Session Recording
- Session Transfer
- Unattended Access
- File Sharing
- Screen Sharing
- File Sharing
Platform
- Remote Device Control
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LogMeIn Resolve Categories on G2
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Incident Management
Automate Ticket Routing | As reported in 59 LogMeIn Resolve reviews. Routes tickets automatically to the appropriate user. | 85% (Based on 59 reviews) | |
Ticket Prioritization | As reported in 60 LogMeIn Resolve reviews. Prioritizes tickets based on factors configured by the user. | 82% (Based on 60 reviews) | |
Ticket Notifications | Notifies the IT team when a ticket needs action. 61 reviewers of LogMeIn Resolve have provided feedback on this feature. | 83% (Based on 61 reviews) | |
Knowledge Base | As reported in 62 LogMeIn Resolve reviews. Provides a forum for answers to common questions. | 82% (Based on 62 reviews) | |
Knowledge Base/Ticket Integration | Integrates knowledge base articles into a ticket. 56 reviewers of LogMeIn Resolve have provided feedback on this feature. | 81% (Based on 56 reviews) |
Reporting
Dashboards | As reported in 73 LogMeIn Resolve reviews. Displays important metrics relating to performance. | 83% (Based on 73 reviews) | |
Time Tracking | As reported in 72 LogMeIn Resolve reviews. Tracks time worked on a ticket. | 82% (Based on 72 reviews) | |
Surveys | As reported in 58 LogMeIn Resolve reviews. Provides surveys to measure employee satisfaction. | 84% (Based on 58 reviews) |
Access & Usability
Mobile | Enables access to service desk features via mobile device. This feature was mentioned in 72 LogMeIn Resolve reviews. | 81% (Based on 72 reviews) | |
Self Service | As reported in 72 LogMeIn Resolve reviews. Enables employees to view the status of their tickets. | 87% (Based on 72 reviews) | |
Active Directory | Provides a directory of all users within an organization. This feature was mentioned in 59 LogMeIn Resolve reviews. | 81% (Based on 59 reviews) | |
Multi-Channel Access | As reported in 65 LogMeIn Resolve reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal. | 85% (Based on 65 reviews) |
Operating System
Multi-Systems Support | Supports differing operating systems and mobile devices | Not enough data | |
Apple Support | Supports Apple devices | Not enough data | |
Android Support | Support Android devices | Not enough data |
Management
Applicatons Management | Centrally manages, configures, and oversees applications on employees' mobile devices | Not enough data | |
Applications Consolidation | Separates work apps and data from personal apps and data | Not enough data | |
Whitelist | Implements whitelist policy to easily and securely deploy recommended or required applications | Not enough data | |
Blacklist | Implements blacklist policy to block unwanted or suspicious applications | Not enough data | |
Usage Information | Offers visibility into employee mobile device activity | Not enough data |
Security
Remote Wipe | Enable the remote locking down and encryption of employee mobile devices | Not enough data | |
Security | Protects employee, company, and data from potential vulnerabilities or malware | Not enough data | |
Remote Wipe | As reported in 59 LogMeIn Resolve reviews. Enable the remote locking down and encryption of employee devices | 78% (Based on 59 reviews) | |
Device Management | Unifies endpoint management of employee devices This feature was mentioned in 75 LogMeIn Resolve reviews. | 85% (Based on 75 reviews) | |
Device Enrollment | Registers employee-owned or company-distributed devices for IT access 69 reviewers of LogMeIn Resolve have provided feedback on this feature. | 85% (Based on 69 reviews) | |
Data Encryption | As reported in 50 LogMeIn Resolve reviews. Implements encryption standards to secure data both in transit and at rest. | 87% (Based on 50 reviews) | |
Compliance | Provides compliance to multiple industry standards like HIPAA and GDPR. This feature was mentioned in 50 LogMeIn Resolve reviews. | 84% (Based on 50 reviews) |
Platform - Mobile Device Management (MDM)
Regulation Compliant | Ensures that employees mobile devices are compliant with business regulations and requirements | Not enough data |
Administration
Usage Information | Offers visibility into employee device activity This feature was mentioned in 78 LogMeIn Resolve reviews. | 85% (Based on 78 reviews) | |
Integrations | Allows for integration of support, chat, diagnostic or other IT management tools 70 reviewers of LogMeIn Resolve have provided feedback on this feature. | 82% (Based on 70 reviews) | |
Diagnostics | Provides administrators with performance information to This feature was mentioned in 75 LogMeIn Resolve reviews. | 84% (Based on 75 reviews) | |
Session Recording | Provides the ability to record remote access and support sessions This feature was mentioned in 73 LogMeIn Resolve reviews. | 83% (Based on 73 reviews) | |
Session Transfer | Allows remote access and support sessions to be transferred between users 70 reviewers of LogMeIn Resolve have provided feedback on this feature. | 81% (Based on 70 reviews) | |
Unattended Access | Allows administrators access to devices, regardless of end-user's presence This feature was mentioned in 75 LogMeIn Resolve reviews. | 84% (Based on 75 reviews) | |
File Sharing | Allows remote users to share files with other remote users 80 reviewers of LogMeIn Resolve have provided feedback on this feature. | 85% (Based on 80 reviews) | |
Device Management | Unifies endpoint management of employee devices This feature was mentioned in 19 LogMeIn Resolve reviews. | 96% (Based on 19 reviews) | |
ITIL Policy Compliance | As reported in 14 LogMeIn Resolve reviews. Helps organizations establish, implement, and adhere to ITIL regulation. | 92% (Based on 14 reviews) | |
Asset Management | Keeps records of each network asset and its activity. Discovers new assets accessing the network. This feature was mentioned in 18 LogMeIn Resolve reviews. | 92% (Based on 18 reviews) | |
Screen Sharing | Provides screen sharing options to allow access to view or control real-time activities. 78 reviewers of LogMeIn Resolve have provided feedback on this feature. | 92% (Based on 78 reviews) | |
File Sharing | Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. This feature was mentioned in 76 LogMeIn Resolve reviews. | 91% (Based on 76 reviews) | |
Session Recording | Based on 61 LogMeIn Resolve reviews. Provides the ability to record remote access and support sessions. | 90% (Based on 61 reviews) | |
Unattended Remote Access | Provides remote access to computers at any time, without an end-user present. 66 reviewers of LogMeIn Resolve have provided feedback on this feature. | 89% (Based on 66 reviews) | |
Multi - Session Handling | As reported in 65 LogMeIn Resolve reviews. Provides multiple technician support simultaneously. | 86% (Based on 65 reviews) | |
Multi-Monitor Support | Allows users to switch between multiple end users’ monitors with a single click. This feature was mentioned in 68 LogMeIn Resolve reviews. | 85% (Based on 68 reviews) |
Platform
Cross-Platform Access | Allows remote usage and access across a range of operating systems and device types This feature was mentioned in 70 LogMeIn Resolve reviews. | 86% (Based on 70 reviews) | |
Mobile Device Access | Allows remote desktop administrators access to connected mobile devices This feature was mentioned in 66 LogMeIn Resolve reviews. | 82% (Based on 66 reviews) | |
Applications Management | Centrally manages, configures, and oversees applications on employee devices This feature was mentioned in 70 LogMeIn Resolve reviews. | 85% (Based on 70 reviews) | |
Remote Device Control | Based on 82 LogMeIn Resolve reviews. Allows administators to take control of a connected endpoint device | 87% (Based on 82 reviews) |
Monitoring and Management
Remote Monitoring | As reported in 20 LogMeIn Resolve reviews. Monitor IT asset activity remotely from an administrator terminal. | 97% (Based on 20 reviews) | |
Asset Tracking | Tracks IT assets and financial data. 18 reviewers of LogMeIn Resolve have provided feedback on this feature. | 94% (Based on 18 reviews) | |
Application Deployment | As reported in 19 LogMeIn Resolve reviews. Releases applications for access on desktop or mobile devices. | 89% (Based on 19 reviews) | |
Patch Management | As reported in 18 LogMeIn Resolve reviews. Automates the updating of security measures on enterprise devices. | 87% (Based on 18 reviews) |
Organization
Workflow Management | Creates new or streamlines existing workflows to better handle IT support tickets and service. 16 reviewers of LogMeIn Resolve have provided feedback on this feature. | 90% (Based on 16 reviews) |
Service Management
Ticketing | Based on 17 LogMeIn Resolve reviews. Tools that help create and manage a ticketing platform that facilitates cross-departamental communication. | 98% (Based on 17 reviews) | |
Remote Access | See feature definition | Based on 21 LogMeIn Resolve reviews. Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. | 98% (Based on 21 reviews) |
Service Management | Based on 20 LogMeIn Resolve reviews. Utilizes data to proactively identify and prioritize IT issues. | 96% (Based on 20 reviews) |
Maintenance
Remote Reboot | Remotely wake, restart, and install applications on sleeping devices. 69 reviewers of LogMeIn Resolve have provided feedback on this feature. | 89% (Based on 69 reviews) | |
Remote Printing | As reported in 47 LogMeIn Resolve reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers. | 84% (Based on 47 reviews) |
Communication
Text Chat | Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. This feature was mentioned in 65 LogMeIn Resolve reviews. | 88% (Based on 65 reviews) | |
VoIP | Provides voice over IP calling solutions. 45 reviewers of LogMeIn Resolve have provided feedback on this feature. | 80% (Based on 45 reviews) | |
Video Conference Call | Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 47 LogMeIn Resolve reviews. | 83% (Based on 47 reviews) | |
Screen Annotations | Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. 48 reviewers of LogMeIn Resolve have provided feedback on this feature. | 86% (Based on 48 reviews) |
Device Support
Mobile Device Access | As reported in 55 LogMeIn Resolve reviews. Allows mobile device access to provide support or connect to your computer from anywhere. | 85% (Based on 55 reviews) | |
Multi-Platform Support | Provides support across iOS, Mac, Android, PC and other devices. 54 reviewers of LogMeIn Resolve have provided feedback on this feature. | 86% (Based on 54 reviews) | |
Cross-Platform | Based on 57 LogMeIn Resolve reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. | 84% (Based on 57 reviews) |
Performance
Reporting | As reported in 57 LogMeIn Resolve reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. | 84% (Based on 57 reviews) |
