LogMeIn Resolve Reviews & Product Details - Page 7

I've used GoTo products for many years. Their software and product names have evolved, but what has remained consistent is that it is reliable, and if I ever need support, I can usually get ahold of a tech in a few minutes. Review collected by and hosted on G2.com.

Sometimes it's been confusing which product I'm using since the names have changed so much. Review collected by and hosted on G2.com.

The options provided by this tool for both on-demand and real-time remote access to endpoints are solid. Having remote access to all our machines with the ability to elevate credentials for installs is great. The on-demand feature gives us an easy way to support BYO devices and third-party endpoints as well. Review collected by and hosted on G2.com.

The web-based administrative portal can at times be cumbersome and unreliable. The pricing plans have changed over the years and haven't always been consistent with the rest of the industry. Review collected by and hosted on G2.com.

I liked that it was easy to access and easy to use. Very user friendly. I liked that the support was easily accessible and they were very helpful. Even for me not being the most technical savy individual, I had little to no issues. Review collected by and hosted on G2.com.

I wish I could have easily accessed documents like chat sessions, connection time and other data. A live chat support would be very helpful. A library of video instructions may be helpful for those who struggle and need tutorials. Review collected by and hosted on G2.com.

Easy to use and very quick. Very often, getting a client or colleague to do something on their computer they are not familiar with is an arduous task. With this, my job is greatly simplified. The seamless integration with slack and MS Teams, too, is a godsend. I can quickly resolve tickets right from slack as when they appear. Review collected by and hosted on G2.com.

It is a little on the pricier side compared to other offerings like TeamViewer, but for the integrations it provides, it is good. It is also a little lacking on the features front, and new features take a while to come on the platform. Review collected by and hosted on G2.com.

Goto Resolve is the next level of IT management software, one of the best software for remote access and control from IT team to employees to resolve their tickets, this software is little bit more advanced than other software, and the best in this is camera sharing and connect to devices and yes remote access, it can be connected to any different platform with any device, resolve any types of ticket raised, it gives the full experience of working on the system from front Review collected by and hosted on G2.com.

Nothing much to dislike, but when it comes to the mobile data internet connection, the tool lags due to slow internet and when transferring huge data or files and ya of course video calling quality is reduced Review collected by and hosted on G2.com.

I can access any of our computers from anywhere from my phone or computer. Great quality, not much lag. Price is reasonable for the amount we use it and what we need for our business. Review collected by and hosted on G2.com.

None, that aren't due to safety reasons. Setting it up on a computer is a little difficult if the person on the other end is not very tech savy but once it is set up it is easy to use. Review collected by and hosted on G2.com.

Reliable remote access and easy to talk the end user through getting a connection.

End of session feedback survey is good for checking our agent satisfaction.

Session recording is great for checking back over what our agents did. Review collected by and hosted on G2.com.

Very occasionally it won't connect to some PCs

We have recently tried Go To Resolved, so now we like the mobile camera share functionality, not in Go To Assist Review collected by and hosted on G2.com.

Goto Assist (Resolve) is an easy enough product for the remove assist admin and the user being helped. This product has the safety of the end-user knowing what assistance the tech is providing. Compared to other products, the product works well in low bandwidth and high latency environments. Review collected by and hosted on G2.com.

The licensing could be better. Over all the product is fine with limited dislikes. Review collected by and hosted on G2.com.

What I like more about GoTo is that is it very easy to use. Basically it allows you to send a link to the customer and that's all. There is no need to log or download different tools to make it work.

Due to the fact that it is effortless to use it with our external clients but lately, we are using it also whintin the company for a faster solution of everyday issues. Review collected by and hosted on G2.com.

We have been in touch with customer service a couple of times and even if the issue was solved, I would have liked faster response time. Review collected by and hosted on G2.com.

I have used GoToAssist since it's initial release. It was and is far superior to original support tools like VNC from many aspects.

It has saved me invaluable time, money, and miles. It has allowed me to service clients and support them from anywhere - just like I was at their desk. Clients appreciate that they don't to wait for a site visit and that their needs are immediately evaluated and addressed. It saves both of us time, money and resources... time for me as a support provider and down time for the client who no longer has to wait for someone to visit their premises. Plus- less travel so it's even climate conscious. Review collected by and hosted on G2.com.

I don't have any real downside to using the GoToAssist product. Could they add a future module that allows me to beam myself to a client site when the rare occasion arises where a physical visit is necessary? 😂 Review collected by and hosted on G2.com.