LogMeIn Resolve Reviews & Product Details - Page 44

Makes it easy to provide and get IT support. Review collected by and hosted on G2.com.

No dislikes at this time. works as needed with no issues. Review collected by and hosted on G2.com.

The middleware software is used to package apps and push to the Citrix Review collected by and hosted on G2.com.

It is useful and I don't encounter much difficulty. Review collected by and hosted on G2.com.

Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with all of them. Review collected by and hosted on G2.com.

There is very little to dislike. The only (admittedly minor) frustration involves try to reassign our licenses between employees when one is off etc. It remains a little counterintuitive. Keep in mind this might only come up once a month so it is not a big deal, and if we had to do it more often we would surely remember. Review collected by and hosted on G2.com.

I like that my IT provider can quickly and easily take over my computer to see what my problem is and we can work together to find a solution. Review collected by and hosted on G2.com.

I don't like that the chat function shows the other user what I am typing before I send my message because they are looking at my exact screen. Review collected by and hosted on G2.com.

One of the features I mentioned, multi-monitor support, is fairly seamless, since all you need to do is position your mouse on the center edge of either side of the GoToAssist window, and the focus will then shift to another panel. This is great for when the client has multiple windows open and you don't have to have them drag windows around for you. Review collected by and hosted on G2.com.

the on-demand film streaming services offered by Lovefilm and Netflix are both currently incompatible with XBMC running on the Pi Review collected by and hosted on G2.com.

Being able to remotely restart a users PC without having to reconnect is something that gives a pretty good advantage at times. Being able to pass off a session to another technician is awesome it makes escalating simpler, u can send a user's problem to the correct person. Its interface is pretty simple on both ends. Review collected by and hosted on G2.com.

I still have not found something to dislike, it is pretty simple and fast. Probably just for first time users it can be a bit difficult to use but nothing u can't get over. Review collected by and hosted on G2.com.

Its fast easy and secure. I believe there is a chat feature that lets you chat with the support person on the other end which is helpful Review collected by and hosted on G2.com.

Multiple instances of the application appears open in the task bar which take up memory. Not sure if its an issue with GoToAssist or something else Review collected by and hosted on G2.com.

very easy to use, the installation is very fast and have never had any problem with it. Review collected by and hosted on G2.com.

There is nothing I can say that I like, being a wizard, you never really interacts with. Review collected by and hosted on G2.com.

The product is low footprint and easy to use. Very solid in terms of reliability. Review collected by and hosted on G2.com.

The plugin requires admin privileges to be installed which can be a problem in many corporate environments where PCs are locked down in terms of security. Review collected by and hosted on G2.com.