LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 42

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Official Downloads

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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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4.4 out of 5
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4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PR
Programmer Analyst II
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

compatablity , and easy to use any where you go in mobile or computer mac or windows Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

assit to connect to a phone and some thing more options Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

nothing Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
II
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

its user friendly easy to learn interface Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

no HR tool on the free version which doesn't five you a good knowledge of how to use it before you purchase the app Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

it has a great CRM feature which is great for customer support services. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

help to easily organize customer related events effectively with the CRM feature Review collected by and hosted on G2.com.

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Joe M.
JM
Senior Citrix Engineer
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Very easy to use collaboration tool...... Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Issues sometimes with plug in not loading properly with certain browsers........ Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Meeting collaboration. Screen share. Review collected by and hosted on G2.com.

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Verified User in Civil Engineering
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Ease of use and great user management. :) Client is easy to install and connecting with users is a breeze. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The small wait time for installing the app and getting users familiar with connecting to the app. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Wait time for helping users remtotely. Benefits are cost of support time and time returned to the user after quick remote help. Review collected by and hosted on G2.com.

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Verified User in Utilities
CU
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

ease of use, accessibility, availability Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

disconnections, low connection, disruption while working Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

highly recommend Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

acess to client Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The ability to reconnect automatically even when there's a "blip" with connectivity. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There should be an auto update feature for the primary machine used to connect to other systems. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

It's a great flawless software program which rarely has issues. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

The support of remote users throughout the country is easier with this method of remote connectivity. Review collected by and hosted on G2.com.

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Verified User in Newspapers
UN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Our IT department has used GoToAssist to remotely access my computer quickly and easily. It is straightforward and easy to use. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I have experienced issues with the assist email links not coming through or being delayed. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

GoToAssist gives us more options for working remotely while still accessing IT support. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Ease of use. I can have named seats as well as concurrent seats to share. We push and icon the user desktops for quick access. My tech staff likes the control it gives them! Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Little pricy compared to some of the free versions. No iPad support. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote support for users. We are able to assist users quickly without them having to go to us. Review collected by and hosted on G2.com.

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Patrick M.
PM
Manager of Technical Services
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy to use and setup a remote session. The initial rollout of GoToAssist was very quick and required very little configuration. It gives you the ability to transfer files across your meeting, which is extremely helpful when troubleshooting issues. It also contains a Diagnostics tool that lets you see all the system information for the system you are connected to, as well as Unattended support which allows you to remote into PC's that no one is currently sitting at. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Not much, it is very easy to use and setup, and the features that are available once you are connected to a remote PC pretty much give you everything you need to troubleshoot another person's technical issues. It works awesome for our technical support engineers. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Definitely give it a try! I'm sure you won't be disappointed with the features for the monthly cost. The cost is not very high, and it is a month to month service so you can use it for as little or as long as you want, and if you decide you no longer wish to use it or do not like it then you are able to simply cancel the service and not pay anything else beyond your monthly subscription service. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We use GoToAssist for technical support within our organization. We use it to connect to client PC's which allows us to easily troubleshoot client issues without having to be on-site at the client's office. Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I like Connectivity Speed the best. Never had any problems with it. even on WAN. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

sometimes doesn't work somehow with SQL Server. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Service desk help using Remote connections Review collected by and hosted on G2.com.

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