LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 39

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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439 LogMeIn Resolve Reviews
4.4 out of 5
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4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It can be used via laptop when you are away from your desktop as long as you have internet access. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I sometimes have password problems even if I have not changed my password, and have to uninstall and reinstall the software. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Practice using it a few times before you have to use it to make sure login problems are resolved. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I use this when I am working remotely, which is approximately 1 - 2 weeks per month. Review collected by and hosted on G2.com.

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Rebecca M.
RM
Software Engineer
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

the accesibility of applications in Citrix Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

security measures for passwords to get into Citrix Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

GIS development application problems Review collected by and hosted on G2.com.

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Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Love the use for work at home days to connect into the network. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Password errors occassionally, Was able to contact support faily quickly to get resolved. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Try this product provides ease of support, Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Work from Home Option.

Global Customer Support for our clientele Review collected by and hosted on G2.com.

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Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

GoToAssist is an awesome product for those who need help in remote support, IT monitoring and service desk management. It is super helpful to our IT team at work. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The only thing I would change was a simpler more succinct interface. Also a pay-for-piece set up if you didn't use all parts of the tool would be great. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I connect to users having issues with their printers and various other applications and webpages. The ability to view both client and host screen and being able to work together remotely is immensely helpful. Working remotely on snow days is also awesome! Review collected by and hosted on G2.com.

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Verified User in Online Media
UO
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The ease of use is easily the best feature. I say the program is easy to use because it packs so many useful features into it that you dont need a host of tools to complete a job. GoToAssist incorporates chat, files transfer, reboot, password storing and multiple monitor support to name a few. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The cost can be a bit overwhelming for smaller companies but I think it is still well worth the cost if it is within budget. Other than that I do not have any other complaints about the program as it is easy to use and seems to incorporate all the tools i need for remote assistance. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Highly recommend as the "Go To" remote support tool. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

As a technical support analyst, I remote into several end user machines as well as file servers and domain controllers to check on the statuses, update them and perform routine maintenance. Review collected by and hosted on G2.com.

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Lindell R.
LR
Technical Engineer
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The best thing about this software is its ease of use. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The price is not the cheapest but it's not to bad either. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We solve all kinds of pc and software issues. There are many benefits like, fast access, ease of access for the client and be able to solve their problems in a professional and speedy manner. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
II
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

remote desktop control that's easy is always a nice thing to have Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I can't say there is anything I dislike about this platform. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

it's a good platform Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Taking over remote desktop control to assist with issues. Review collected by and hosted on G2.com.

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Sun D.
SD
Head of IT
Marketing and Advertising
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

This is a good value for what you get. We needed remote software for supporting remote employees. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The sign up process can be a lot simpler. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We were trying to support remote users. Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy to use. Simply send a link, call the user, and talk them through the process of installing the add-in if not already installed. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Installing the plugin can be a challenge for some users, so i find i prefer to be on the phone everytime. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote desktop support is extremely easy using this tool. The ease of use once set up is invaluable. Review collected by and hosted on G2.com.

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Jonas F.
JF
Senior System Support Analyst
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
What do you like best about LogMeIn Resolve?

The ability for remote support and monitoring. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Really I can't pinpoint anything I dislike. It's all really simple to use. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

I would recommend it fully. Works well and is simple to use. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

The ability to remote in and help someone learn how to use software. It really helps with end users with limited understanding of technology. Review collected by and hosted on G2.com.

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