LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 38

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Geeta S.
GS
Software Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Its very efficient , can connect to several systems using the citrix . Can be logged in for anywhere. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I dislike the fact that many a times it gets very slow and the client server needs to be turned on for a business user to login and work on the enviornment Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Yes !! Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I handle Insurance claim issues and work on citrix to login to the client enviornment. Remotely I can use very efficiently. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about LogMeIn Resolve?

Ease of use. File transfers. Creating sessions and emailing session links to customer. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Managing multiple accounts within an enterprise rather than a shared account. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote user assistance. Review collected by and hosted on G2.com.

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Verified User in Mechanical or Industrial Engineering
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

You don't really need to install anything in your pc as his will be done in the Citrix server and all you need to have is just an internet connection Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes it's not responsive and might take more time to launch the application Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Using as a vm to launch the business critical applications Review collected by and hosted on G2.com.

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Kimberly C.
KC
Business Analyst III
Hospital & Health Care
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Love how it is easy to use and you can get support from anywhere when you are out of the office and can access multiple technicians when one isn't able to help. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Set up initially kind of confusing to new users. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

When i used it it allowed techs to log into my compute remotely to install, troubleshoot whatever issues i was having without having to be in person. Review collected by and hosted on G2.com.

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Vishwanath J.
VJ
QA Ecommerce Consultant
Computer Software
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The best is the simplicity of the tool. Anyone can use this wto though any assistance and ease of using it in mobile phone as well either android or an apple Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes it take longer time than the usual time for loading. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

All key business meeting has been used by this Citrix only for us. It's the backbone. Review collected by and hosted on G2.com.

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Verified User in Automotive
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The ability to interact with distributed teams. Setup web meetings Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Typically it works well with apple products, not many things to dislike in here. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

1) We meetings are seamless

2) Intuitive

3) Collaboration made easier Review collected by and hosted on G2.com.

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Eduardo A.
EA
Professional Services Engineer & Monitoring Support
Computer Networking
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It's flawless in most cases. Its perfect to assist others with who aren't in your local area. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Not much it's a pretty solid platform this far Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

You can literally help anyone anywhere with internet! Review collected by and hosted on G2.com.

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Verified User in Real Estate
CR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Quick access to my clients screen and voice Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Dialing in and the access codes not working Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

All Review collected by and hosted on G2.com.

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Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I can't say about my dislikes. Only the fees are too high. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Each time I start a session, the GoToAssist Express application generates a link for it; just give that link to users (such as via e-mail or IM) and I'm ready to help them. And because the Citrix Online service is hosted, there's no additional set-up time. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
IH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It's a really easy tool to use to help with troubleshooting issues Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There was a bit of lag but that is expected in a remote-esque application Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Was able to use this with clients to watch their workflows and also take control of their pc for demo purposes as needed Review collected by and hosted on G2.com.

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