LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 36

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Official Downloads

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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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439 LogMeIn Resolve Reviews
4.4 out of 5
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4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Construction
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Ease of use for the technician and the customer Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Wish I could break out multiple sessions into separate windows. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

PC and software related issues Review collected by and hosted on G2.com.

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Verified User in Architecture & Planning
AA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Ease of use for the end user and the ability to tie into AD as well as GTM Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Cumbersome to setup and very ridged with customization. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Better help desk support for our staff Review collected by and hosted on G2.com.

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Verified User in Construction
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It is easy to have multiple sessions running without taking up a lot of resources on client PC. Allows unassisted support. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The screen will sometimes disconnect when the user logs off and you need to open a new session. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I use it to work remotely for users who are not physically available. Allows me to work remote from home if necessary with ease. Review collected by and hosted on G2.com.

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Ricky Y.
RY
Director of IT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It provides full remote support feature, agent can support remotely Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It does require administrative right for the user to be supported for certain action Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote support Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Price

Easue of Use

Nice User Interface

Reliable

Easy for customer to get into session

All the features you need Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

File Transfer seems a little slow(might be related to customer's internet to be fair)

They were bought by their biggest competitor Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Take a look at it. It offers a good feature set and is a nice product. Unfortunately they merged with LogMeIn so I'm not sure what the long term impact will be on pricing. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Troubleshooting problems on customers' systems. It helps to be able to access and take control in certain cases where customers are not good with computers. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It's easy to walk a customer through to the screen sharing session so that I can assist them. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes it gives the customer the error that you must close your session before asking any questions and we haven't even connected yet. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Nothing at this time Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Mostly setting up email clients, password problems, and sending or receiving emails. Review collected by and hosted on G2.com.

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Verified User in Accounting
CA
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It was easy to send a link to someone to remote into their computers. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It was very expensive for what we are trying to use it for. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Maybe. Depends on the need. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote Desktop into other people's computers Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I like that it allows me to see what the client sees while troubleshooting an issue. The performance is great, there is very little latency when moving the cursor, etc. I also like the ability to transfer the clipboard and send files, which is very helpful. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Some feedback we have received from clients has been that it's not simple to get connected, depending on browser and firewall settings. Some clients click and connect, while others are presented with several browser-based popup warnings and the inconsistency makes it tricky for our support staff to direct them. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

If you require unattended access it might not be the best solution, but if you need real-time collaboration with a client to help them it works great. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

One challenge our business faces is that the software we sell serves a very specific purpose and it can be difficult for new users to get used to how to use it. It can save a lot of time to call the client and see the issue in real-time as opposed to relying on email descriptions and screen shots to help them get on their way. Review collected by and hosted on G2.com.

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Alaina C.
AC
Adjunct Instructor
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It is very easy to use and does not require a lot of effort to install. I found this to be one of my favorites. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I would like more tools like other modules like it have maybe better for presentations. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

It is very user friendly with not a lot of system requirements. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

help desk use it as well as analysts Review collected by and hosted on G2.com.

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David T.
DT
Member of Board of Directors
Electrical/Electronic Manufacturing
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The ease of which you can setup unattended access and the ability to run as a service so you the program will persist through a reboot. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The price. That's really the only negative factor about this software is how incredibly expensive it is. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Get a demo and try it, but be ready to shell out some serious money. It's not cheap by any means. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote troubleshooting, remote diagnostics, internal maintenance, access from anywhere. Review collected by and hosted on G2.com.

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