LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 35

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Official Downloads

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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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439 LogMeIn Resolve Reviews
4.4 out of 5
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4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Facilities Services
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about LogMeIn Resolve?

helpful and informative application that constantly help me maximize productivity Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I do not unlike anything about it. I have no complaints. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Communication, productivity Review collected by and hosted on G2.com.

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Sunny G.
SG
Systems Support Technician III
Computer Software
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Best part about it is the ability to do administrative commands by default Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes the connection drops and the administrative commands don't work Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Ability to remotely assist with full function Review collected by and hosted on G2.com.

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Verified User in Broadcast Media
AB
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It's very easy for users to accept sessions, has msi deployment options and is generally problem free. It's nice to have it off premise. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The web interface leaves a lot to be desired. You can't export lists of computers to csv (or even copy and paste them.) It doesn't dynamically pick up on host name changes.

They also don't have any auditing for account changes. So if you have x amount of administrators and one makes a change, the others can't track it down. Support are aware. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

In comparison to other remote tools, less downtime and better flexibility in licenses. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Supporting users distributed around the country, being able to work without having people on the phone and after hours. Supporting servers remotely. Overall being more efficient and able to provide better support and administration. Review collected by and hosted on G2.com.

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Verified User in Mechanical or Industrial Engineering
AM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I like that i am able to use it and sign in to remote pcs without enduser interaction. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I have no problems with the product. It does seem to change alot which can be a problem when it comes to antivirus and can sometimes be blocked because of the new version number. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I have no problems with the product. It does seem to change alot which can be a problem when it comes to antivirus and can sometimes be blocked because of the new version number. Review collected by and hosted on G2.com.

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Mike Y.
MY
GIS Specialist
Government Administration
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Connection speed is top notch. Price is very competitive Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing at this time, fully satisfied with GoToAssist Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We are able to connect to an analyst for our GIS software and screen share to solve issues. Review collected by and hosted on G2.com.

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Vineela T.
VT
Software Developer
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

GotoAssist has been really easy to use and have saved lot of time assisting our users Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

nothing much to dislike on this , its easy Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

has been easy to log into our users pc and fix there issues Review collected by and hosted on G2.com.

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Stefan P.
SP
Customer Support
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It is a very easy program. I like that i can easily access my customers PC`s for support session with this tool. I like how you use a website to get a remote access. Very easy. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Hm, i do not think there is anything that i do not like. Program is great. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Not expensive at all, very easy do deploy and to use as well. Takes less than 5 minutes. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Support sessions with my customers. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The flexibility makes this product good. Applications and software can be accessible remotely from any computer terminal from any where in the world. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Citrix can be quite slow if not configured properly. Administrators need to take the time to understand the workload and make the appropriate configurations. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

It is a decent product and can save your organization/company/entity/business quite a bit in terms of cost. I know licensing can be very expensive from certain applications and software. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

For us, we were able to help minimize our cost in terms of licensing. Licensing can be quite expensive for certain applications and software and this is a viable option for us. Review collected by and hosted on G2.com.

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parinda d.
PD
Information Service Librarian
Libraries
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about LogMeIn Resolve?

The best feature is the remote access and get on the other persons screen Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

nothing that stands out that i dislike about this product Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

tech problems faced by the libraries Review collected by and hosted on G2.com.

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Tyler B.
TB
Software Support Manager and Training Specialist
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It makes the customer experience extremely easy. We already have control after sending the invite and we even have the capability to reboot the machine without losing the connection Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The only negative I have had is that there is no conference line Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

You will love it, we have had very few complaints about the service as a whole. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Specifically IT and our ability to troubleshoot issues effectively. The benefits of not having to troubleshoot webinar software BEFORE troubleshooting the customer's actual issue has been great. Review collected by and hosted on G2.com.

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