LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 34

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Internet
II
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I like that Goto Assist is simple to use and it is easy for the end user to grant access to their machine. Very minimal system resources are required to run G2A Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It is easy for an end user to break the connection if they try to use their machine. They shouldn't do that but they can at times without thinking of the consequences. A warning before disconnecting would be nice Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

End users who may not be tech savvy are able to get immediate assistance without a tech being dispatched Review collected by and hosted on G2.com.

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Jacki S.
JS
Business Systems Analyst
Information Technology and Services
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Trustworthy and seamless way of working with support on computer issues. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use. Nothing to complain about. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Easy and trustworthy way to work with end users. Review collected by and hosted on G2.com.

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Verified User in Food Production
CF
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy to use and easy to train and navigate Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

connectivity with other tools and logging Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

try it out. Nothing to loose. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Help desk support Review collected by and hosted on G2.com.

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Kim D.
KD
Director of Managed Care
Non-Profit Organization Management
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It is simple to use, works well every time and has improved my meeting ability. I like that many other companies use it as well. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I've had one or two times when there have been issues with connectivity, but I think those were due to the server, not the software. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Definitely a nice product. I'll use it again. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

This has cut down on travel costs in my department without also cutting out meetings and collaboration. Review collected by and hosted on G2.com.

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Michael L.
ML
Systems Engineer
Consumer Goods
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Ease of delivery, ease of setup, ease of use. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I have not encountered any problems or issues with this product. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

A great product. I have had no negative experience with G2A of any kind. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Using GO2assist our helpdesk staff are able to remotely support external users (i.e. users not connected to our domain). Review collected by and hosted on G2.com.

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Jonathan H.
JH
Principal
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

it was pretty hands off, once control was given, I could do other things. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

some screens would not show, so in the end, they would have to give me an admin password Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

It seem straightforward and easy to implement this and can save your employees when they are remote and in a tight spot. it seems like a big win for me, but I wasn't part of the group that purchased, so hard to say how challenging the implementation was on the back end. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I was working on client presentations and my computer was often crashing. it allowed rapid deployment to fix things when time was of the essence. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I love how easy it is to get shadowed on to users computers Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It can be a little slow at times and users get the word fastsupport confused with staff support a lot. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Software issues. It makes the whole IT process a lot easier by being able to shadow on to a users screen. Review collected by and hosted on G2.com.

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Jamie B.
JB
Senior Paralegal
Real Estate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I like that there is rarely a lag or a drop in screen shares. I also love how easily we can keep track of our support tickets. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I dislike the earning curve that you need to follow to learn how to use the program. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Absolutely use this! This is a great software. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

This enables us to streamline out support tickets which is incredibly important as it frees up our support staff to take care of support in an organized manner. Review collected by and hosted on G2.com.

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SM
Technical Support
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The ability to remotely connect to client computers to quickly perform technical support. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I have had quite a few problems trying to connect to certain client computers using the software. Also when telling clients to go to the website, the word "fast" is frequently misheard. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

no recommendations Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Quickly being able to diagnose client problems by visually what is happening on their screen. Review collected by and hosted on G2.com.

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Verified User in Government Administration
UG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I like the fact that you can remote in to a users desktop quickly. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It can sometimes be a bit laggy on a certain websites. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Currently working on a solution for our intranet site to work better when using GoToAssist Review collected by and hosted on G2.com.

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