LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 32

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer Networking
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
(Original )Information
What do you like best about LogMeIn Resolve?

Access and control unattended computers. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Central management needs improvement. Do change the management because it is confusing. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

There's other out there which provide a much richer experiement. GoToAssist is good at providing you the tool, but it lacks fundamentals of other products. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Being able to help remote users with their issues without having to configu router. The communication is private and secure. The setup of clients without needing to modify the router is great. Review collected by and hosted on G2.com.

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Verified User in Civil Engineering
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Users do not have to do anything to allow support staff to access their computers. Also there is an unattended client that can do reboots and access remotely. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes the install fails with certain browsers. Had some issues getting the unattended client to install on some computers. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

I would put this on your radar for sure. Cost is good and very easy to use. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Easiest end user support tool we have. You get alot of computers for the cost of the software. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It is very easy to use and to interact with IT Person Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I like all features. It is easy to use and connect, the haed part is getting user to trust you. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Troubleshooting and communication problems Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I like that GoTo Assist allows me to easily connect and and interact with my clients and their desktops easily and flawlessly each and everyday Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing, without GoTo Assist I would not be able to complete my day to day work. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I solve all of my clients billing and accounting and reporting issues just by using GOTo Assist to access my clients files and desktop Review collected by and hosted on G2.com.

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Ally C.
AC
Doctor of Audiology
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It's easy to use without even using a tutorial. This feature allows IT to remotely see the user's desktop. It worked seamlessly every time we have used it and ultimately, it cuts down on the time needed to solve an IT issue. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I never knew this was an option! I wish that I knew about the full functionality of this service. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I have used with while communicating with IT to troubleshoot computer issues while I'm at work. They can use this to see if I have the appropriate settings to accomplish whatever I need to do. Review collected by and hosted on G2.com.

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Verified User in Environmental Services
UE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Ease of use of the ticketing system. Easy connect for users Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes it is sluggish, and sometimes the app does not launch. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

User issues. Remote support. Review collected by and hosted on G2.com.

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Brent Q.
BQ
Networking &amp; Infrastructure Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Both attended and unattended support options. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes it can be hard to get the session elevated to admin but that is normal for all remote support options where user is not Admin on machine. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Compare entire portfolio of products and find right one. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Ability to connect to PC, servers, and Mac's to remotely resolve issues, document what user is seeing, and fix problems without travel or on premise visits. Review collected by and hosted on G2.com.

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Tim C.
TC
Network admin
Wholesale
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Ease of use and reboot control. I like unattended capability. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

sometimes will not connect to certain pcs Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

I'd always make sure the Unattended setup is done before handing off pc to user. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

anything from hardware diagnostics to virus/malware removal. VPN issues. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about LogMeIn Resolve?

Remote Support, Secure Login, Service Desk. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

No automatic update available, Reliability on internet connection. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote Connection to the client's location Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I have used this on numerous occasions, both at work and at home. It has been a real lifesaver, especially at home. The people I have working on my computer at home know more about computers than the people working on the computers at work. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I don't dislike anything about using GoToAssist. It is a wonderful product. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

At work it is used for minor issues. Not being able to get a program to work because of the protection they have on the systems here. At home, I use it for getting my computer to work more efficiently and to take care of hacking issues. Review collected by and hosted on G2.com.

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