Video Reviews
Goto Assist is very useful
All I have to do is send a link
439 LogMeIn Resolve Reviews
Overall Review Sentiment for LogMeIn Resolve
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Easy for the end user. Also, the unattended client for machines you need to administer is great because it always works. Review collected by and hosted on G2.com.
The domain name for end users is terrible. Saying "fastsupportdotcom" on a phone call results in a lot of misheard trials and errors. Review collected by and hosted on G2.com.
The unattended installer is very useful. The remote support client is very fast Review collected by and hosted on G2.com.
I cant think of anything I dislike. If I had to pick something I would say I would like the option to setup endpoint groups. Review collected by and hosted on G2.com.
functionality of diving into someone's computer and taking control with no latency and no interruption. Perfect for presentation and remote software implementation. I used it a lot for NetCrunch monitoring software in the past. With other solutions I had problems during the presentation because what I was discussing during the demo was not synchronized with the customer's desktop and this caused some misunderstanding. With GoToAssist this happened only some time but mostly the issue was due to my connection. Review collected by and hosted on G2.com.
Retail Price a little high compared to other free products Review collected by and hosted on G2.com.
GoToAssist is a great remote support solution for technicians to access and control devices remotely, transfer documents, and remotely configure and reboot devices for customers Review collected by and hosted on G2.com.
For me I have no really cons to point out. It does everything I need. Review collected by and hosted on G2.com.
I love that you can connect to anyone's laptop and help them immediately and if they do not have the application then you can send them an instant link to connect, and the ability to take control and give control is great. Review collected by and hosted on G2.com.
There is nothing I dislike about the application, it is great. Review collected by and hosted on G2.com.
I LOVE how easy it is to get connected to a clients machine. It is seriously what everyone in the IT world needs to be efficient at their job. Review collected by and hosted on G2.com.
I dislike.....if I had to pick something.....would be that it sometimes doesn't work in certain web browsers Review collected by and hosted on G2.com.
it's an easy way to connect to users. email them the code, have em run the software, bing bam boom, you're on the PC with the ability to copy-pasta from your PC to their clipboard, can run-as, and manipulate and send files to that PC. Review collected by and hosted on G2.com.
It only allows for single profile work. as soon as you sign out, the session is closed, so any profile administration has to be done locally. depending on the group policy applied, GoToAssist can be locked out of any administrative action. Review collected by and hosted on G2.com.
This is a great tool easy to use for any IT support personnel. Loved how easy it was to use all the features. Pricing is reasonable for what you receive. Also liked the two way screen sharing. Review collected by and hosted on G2.com.
There truly wasn't anything that I did not like. Review collected by and hosted on G2.com.
Very easy to set up. I like the Remote Desktop feature which allows you to access a customer's computer even while they are not around or online. Software was easy to download and use. Also like that you have the option to purchase a "Day Pass" for only $6.95 as I do not need to use this software very often so wouldnt see a ROI if I had to buy at full cost.
***UPDATE: I just received an email from Citrix on 12/11/16 stating that they are discontinuing their Day Pass offering which is VERY DISAPPOINTING. Thought others out there should be aware. Review collected by and hosted on G2.com.
The admin console is somewhat confusing. Had trouble adding users and understanding what a "user" technically is. I assumed they were customers but are actually agents. The cost for the full product is pricey AND THEY JUST RECENTLY DISCONTINUED MY FAVORITE PRODUCT OFFERING WHICH WAS THE ABILITY TO PURCHASE A DAY PASS INSTEAD OF PAYING FOR AN EXPENSIVE MONTHLY SUBSCRIPTION OF $69. Review collected by and hosted on G2.com.
