LogMeIn Resolve Reviews & Product Details - Page 20

GotoAssist is a powerful program that is based on remote support service in areas of great importance, or briefly, where more frequent inconveniences originate, which is in the areas of market and administration of the internal infrastructure service center of IT, which a company acquires, because I love this software, due to its great ability to solve certain mishaps in an automatic way, mentioning that it is extremely easy to use, as well as to implement, highlighting that it does not require basic knowledge to use as it is very flexible for any user. Review collected by and hosted on G2.com.

It should be noted that this software has defects, which are taken into account by many of the users, as it does not always work with MAC computers, which means a big problem, since a large proportion of the users who reside on the web , they maintain this class of operating systems, and it is not versatile in this aspect of implementation, although its installers are easy to run in other operators, including that these processes can sometimes be slow. Review collected by and hosted on G2.com.

One of the qualities that most attracts my attention about this software is that it allows us to connect to different servers without any kind of existing problem, mentioning that many of the systems we purchase are online, so it helps us The same way to manage our connections in a sophisticated and unmatched way, resulting in excellent reports on the situation of the speed of the internet that is maintained at that time, to continue exercising the work duty, through the network, being a quite useful and meaningful for companies that are dedicated to promoting their business, through digital media. Review collected by and hosted on G2.com.

From a critical point of view, we can make it known that most of your graphics and experiences, both internal and external, present similar qualities of poor design and few creative resources, to reach a striking point, in order to go acquire more possible users to its digital facilities, mentioning that it is somewhat slow due to the excess of information that it keeps registered, which most of these main data are unnecessary. Review collected by and hosted on G2.com.

GotoAssist maintains an extraordinary compatibility with the different implementation systems, which turns out that it is widely used by multiple users of these physical facilities, which are a useful resource for the performance of this software, drawing attention in large exorbitant amounts already which is one of the multi platform products, being crucial for the environment of many companies for this reason of accessibility, without excluding that it is one of the leading programs in offering remote support, available in the market, since it guarantees its functions in a percentage relatively considerable. Review collected by and hosted on G2.com.

Many of the users who are registered to this application, demand more information about their most outstanding suppliers, regarding addresses and future changes that could happen, mainly to generate more trust between buyers and said company that offers the products of interest, without excluding that it would be great if this software, will integrate artificial intelligence solutions, for a more flexible management to understand and manage. Review collected by and hosted on G2.com.

i like the email alerts with the entire ticket information Review collected by and hosted on G2.com.

the method of moving tickets to different services was odd. i had to delete and recreate a lot of the times Review collected by and hosted on G2.com.

Easy access for support questions. Trained techs which can assist anytime. It offers Slack integration, which is a big plus. Review collected by and hosted on G2.com.

It can be a bit costly if you are not going with the yearly plan but rather testing it out on a month-to-month basis. Review collected by and hosted on G2.com.

I like it because it works very well and is easy to use and starting a section allows me to do everything that is needed in just an instant, the call management is very functional, it does not take much experience to use it, easy to install and inexpensive. Review collected by and hosted on G2.com.

Sometimes I have run into some rendering problems, since it takes a long time to start up in some occasions, however it has been useful, on the other hand, sometimes it does not open me and it gives me different types of errors, but I got used to using it that way, I would like it to improve. Review collected by and hosted on G2.com.

In my work I have used many customer support solutions based on the cloud and I must say that GotoAssist is one of the best provides the ability to connect to a remote computer quickly and easily, is compatible with both IOS and android and its applications are just as good as the desktop, among the most powerful features of this software we find, its ability to control unattended computers, provides a remote service for mobile devices you also have the option of bi-directional screen sharing, a live end user support and the option to transfer data which I must say is very fast compared to other applications I have used Review collected by and hosted on G2.com.

Among the details that I do not like GotoAssist are its interface is outdated and needs to improve its design however the functionality is quite good, I have tried on occasion to record a session and simply not recorded complete should make arrangements in this function, the price of the plan is a little high can be a problem for small organizations, has very few integrations with applications this help the application is much more versatile and to complete the download of customer support by browsers such as safari or Firefox can be problematic Review collected by and hosted on G2.com.

Among the remote support programs that I have had the opportunity to use GotoAssist is one that stands out and is that it offers many solutions and remote capabilities that allow us to access the different devices and control them easily and safely and its mobile application is just as complete which I consider is a very positive point, has a fairly good and fast file transfer even has the option of using computers neglected the truth is that it is the ideal tool to work without stepping on the office to finish also has integrated service desk module which is quite good Review collected by and hosted on G2.com.

One of the first things I did not like when I started using GotoAssist was its poor integration with other applications, the price seemed very high unlike other remote support software that exist, the chat session is uncomfortable to use and does not offer many annotation tools, the changes and password unlocks are made by the company GotoAssist directly when it would be better if it took care of this internal technical support is a point that I would like to take into account and to close we have its interface which I must say is very intuitive but the design leaves much to be desired Review collected by and hosted on G2.com.

GotoAssist is a solution tool that provides support to different clients in such a way that the company's professionals can solve the problem remotely by accessing their devices whether they are mobile or desktop to eradicate the difficulty they are experiencing. It is important to emphasize that GotoAssist is software of much help and easy handling and of much utility in these times of pandemic since as it has been mentioned previously it counts on a remote attendance on the part of the technicians in real time, besides this this tool counts on the virtue of interconnections of up to a maximum of 8 people in which files can be transferred live chat with the connected participants and remote handling of the connected people Review collected by and hosted on G2.com.

Within GotoAssist the only drawbacks that I have encountered using this software have been the integrations with operating systems belonging to the MAC and mobile devices IOS as they have a different system and when transferring files from another operating system persists a difficulty for the extraction of information integrated into the files transferred, and adding to this the support by phone to solve this problem is lousy compared to Windows and Android Review collected by and hosted on G2.com.