LogMeIn Resolve Pros and Cons

Go to resolve is one of the finest ticketing and remote desktop tool which help our work easier and better

The ticketing tool has got all the necesary feature that a basic person can understand and work upon. It is a user friendly tool where we can raise a ticket easily. We can also integrate it with multiple other softwares or aplications Review collected by and hosted on G2.com.

When we connect to the remote access , remote pc or local pc doucments cannot be sent to printers . Which is one of the missing feature

And i belive it is under consideration of the product group team and they are working on it.

It is in devolepment pipeline. Review collected by and hosted on G2.com.

Goto Resolve is an easy to use tool when it comes to connect from web or from any device. Plus point isbthe client don't have to install anything on there end we can easily connect with there system.

Another great feature is the detailed description provided about the client system like current useage specifications etc. Review collected by and hosted on G2.com.

We might face issue like screen freezez in the mid of operation which needs to be reload and start the operation. Review collected by and hosted on G2.com.

The ease of deployment to our endpoints and the dashboard. Review collected by and hosted on G2.com.

The most dislike I have about this product is the lack of reporting. Review collected by and hosted on G2.com.

Goto Resolve is very reliable, it never gave up on me, we have used for managing tickets and remote assisting our product customers.

The best feature is the teams integration. Review collected by and hosted on G2.com.

It has too many things to offer which might become consuming when someone wants to understand different features it provides.

An easy showcase of main feature would improve this problem. Review collected by and hosted on G2.com.

Ability to see users resources and transfer files easily. Review collected by and hosted on G2.com.

Sometimes has issues with running on a mac so that can be problematic. Review collected by and hosted on G2.com.

Remote Access, Allows multiple sessions at a same time, Well settled with Mobile Device, Ease of Ticket Creation, Highly Secured with MFA and SSO Access. Review collected by and hosted on G2.com.

Not easy for new guys as it requires bit of Technical Knowledge,

Monitoring can be an issue when in high load usage. Review collected by and hosted on G2.com.

It provides all the IT solutions needed at a single place, either it be RMM, Remote access, ticket monitoring, etc... Their customer support is really awesome, and available 24*7, anytime facing a challenge, you can easily connect with them... Review collected by and hosted on G2.com.

Still not found and dislike in the product or services... Review collected by and hosted on G2.com.

its easy to use and deploy, and implement, , stable, secure you can integrate with SAML, and fast you can use it as an MDM Review collected by and hosted on G2.com.

the professional version its a little expensive Review collected by and hosted on G2.com.

Used for ticketing support, screen sharing , software solutions , easy integration with other services Review collected by and hosted on G2.com.

Their basic/free support plan have limiter number of access to support team. Review collected by and hosted on G2.com.