Video Reviews
Goto Assist is very useful
All I have to do is send a link
439 LogMeIn Resolve Reviews
Overall Review Sentiment for LogMeIn Resolve
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GoToAssist makes remote support very easy for our IT team. Review collected by and hosted on G2.com.
The remote employees get confused when following the instructions that are provided when they click the support link. Review collected by and hosted on G2.com.
Nothing working as it should as of January 2022 - reported to support but no answers other than un-install reinstall Review collected by and hosted on G2.com.
Pre LogMeIn ownership used extensively for unattended access - have had to source an alternative provider as support have had zero answers Review collected by and hosted on G2.com.
Easy to use. Easy to organize systems for automatic connection, or single support sessions. Review collected by and hosted on G2.com.
Sometimes the end users have problems connecting. Especially Mac users as they have to change settings to allow remote sharing. Review collected by and hosted on G2.com.
I like that you can allow unattended access to work on pcs when the user isnt there. Review collected by and hosted on G2.com.
Sometimes it can take a little while to get logged in. Review collected by and hosted on G2.com.
It is very easy to send remote support invitations to users. Review collected by and hosted on G2.com.
Sometimes it is a little tricky remoting into workstations that have mutiple monitors. Review collected by and hosted on G2.com.
It's simple to use for both the support technician as well as the customer. Easy to understand the process of connecting, never had an issue with it. Review collected by and hosted on G2.com.
Sometimes downloading the software takes a while based on the customer's network connection. Review collected by and hosted on G2.com.
I love that this software since it offers a leading remote system in the support area of an organization, mentioning that it provides an intuitive and comfortable programming in intelligence and data extraction in IT-related fields, highlighting that you do not need of an extensive documentation for the initiation of its functionalities, once you implement GotoAssist on your informative servers, without excluding that one of the characteristics that most attract my attention in large quantities, is that it has a mobile application available, which facilitates its usability generally. Review collected by and hosted on G2.com.
Apparently GotoAssist presents mishaps when it comes to the implementation in an operating system such as Mac, being a big problem since there are a large number of users and companies, who usually acquire these kinds of servers, to provide a more agile service and complete in labor matters, including his digital dexterity, highlighting that sometimes it can be slow due to the same problems since with Windows it is not the best option for this software. Review collected by and hosted on G2.com.
One of the striking points of this software is that it allows a mobile application to manage all its functions in a more controversial and comfortable way in its entirety, since managing the service center based on informational and advanced libraries or better said platform IT has never been so easy, thanks to GotoAssist, being one of the systematic trends for organizations seeking to increase their formal operations and drastically reduce the alternative costs offered by other applications with similar uses, including economic savings, with great functionalities technological, being considered an excellent investment. Review collected by and hosted on G2.com.
Apparently we can only maintain one seat simultaneously, since their support packages are strictly expensive, and require one of these every time you have a problem and you cannot solve it with your main integration that brings the software, being a problem , since it should be free in these areas, since these implementations double their cost in the course of their coming use, as long as additional support is added to your disagreements. Review collected by and hosted on G2.com.
We can use GoToAssist to help our users with their business owned and managed systems and their personal systems. Review collected by and hosted on G2.com.
I had a few issues finding the GoToAssist client installation file. Once I found that, installation was a breeze and establishing sessions is a snap. Review collected by and hosted on G2.com.
