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LogMeIn Resolve Reviews & Product Details - Page 18

LogMeIn Resolve Overview

What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.


Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.


TJ
Overview Provided by:

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview

Official Downloads

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Video Reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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439 LogMeIn Resolve Reviews
4.4 out of 5
439 LogMeIn Resolve Reviews
4.4 out of 5

LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Want to see more insights from verified reviewers?
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G2 reviews are authentic and verified.
Verified User in Computer Networking
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Go to assisst support, easy to use

Easy and interact Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Messaging system could be better with interactive layout Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Realy it will solve big issue and save your time and effort incase of any disruption of work Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

During panadmic and as a working from home user a kot of issue happened and need IT support and Go To Assisst solve this Review collected by and hosted on G2.com.

Paul M.
PM
Senior Network Engineer
Computer Networking
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

THis product makes it much easier to support our geographically wide area of coverage. It has all the features that make is as close as sitting in front of the monitor as can be without being onsite. This lowers time to respond and travel costs associated with supporting a large number of overall staff members. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Prior to being purchased by logmein, this product was rock solid. Post logmein, well it is very questionable if it will work at all. Sometimes it does, sometimes it doesn't and there is no reason we can find. We have compaired it against two computer, with the same software and update levels... one will work and one will not. Even went as far as flipping the switch ports and still the same one would work and the other one wouldn't. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Find a different product. We still use it, but are currently seeking another solution. The only reason we have not moved to another product yet was just purely down to too many projects. However now that some of thoes are finished, this one's turn has came up. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Supporting our users in the most efficient manner possible, while lowering the costs of having to have a tech travel to remote locations. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

They had helped me to for the remote desktop connection,

As well as for some of the MS office thinigs. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

They time they took for the support and resolving my query Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I was not able to connect to a remote desktop Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Remote support features, specially the mobile remote support access Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Not much about the downside, but if the GUI will upgrade it would be great. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Reaching out customers or clients remotely to support software issues Review collected by and hosted on G2.com.

CS
S
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I liked the remote connection to customers and the fact that there was an app for iPad users. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The fact that the number keys on the keypad generally were lost when conencting via Windows. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We stopped using GoToAssist and moved to www.fixme.it Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It look like a more secure..end how to transfer data Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I dont know so far,i havefind yet about it Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

To control other device more easier, tranfering data to ther client Review collected by and hosted on G2.com.

KS
Director of IT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

We love the ease at which we can connect our users and technical staff. Having a single address to land and then put in the code makes it fast and easy for our users. This ease of use makes it the first choice in solving issues received at our HelpDesk. Getting a view of the user's exact processes and reproducing errors makes the resolution more likely to be solving the real problem and not just a poorly reported symptom. This ability has revolutionized out ability to do great desktop support. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I wish it was easier to switch to Admin mode. Sometimes the password field is not visible to us as technicians so we have to have the user enter the password. Terrible practice. This has been the greatest hurdle. I believe this is better now but I don't want to know the user's password and I really don't want them to know mine. Chhanging administrative passwords and local admin passwords on 1500 PCs is a nightmare. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We have an organization of 1500 users spread out among 42 sites. Driving site-to-site is a horrible option and delays fixing issues to get our medical staff back up and working. GoToAssist has been a great tool to quickly resolve issues on the first call. We have improved customer satisfaction scores, improved our ability to keep seeing patients and produce revenue, and saved money in time amd mileage by not having to send a technician driving 40 miles to an outlying site. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Handful and can be launched very easily. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

No actual notification that changes will be made by the user connected. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote connections, specifically easy access. Review collected by and hosted on G2.com.

Verified User in Research
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

A very User-friendly tool. Easy access and setup Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing. To be very honest, this is a very simple and straightforward tool. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Technical issue. To provide troubleshooting Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Its wide variety of software in a single location Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

My experience was great, I don't have any dislikes at the moment Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Helped with my LinkedIn Profile and connecting with employers Review collected by and hosted on G2.com.