LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 17

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Official Downloads

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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Accounting
CA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy to use. Tracks time on accounts for billing Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The Web version needs some work. The file upload and download are not as user friendly as the app version. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It let me move out of California and I can do 99% of my work remotely. Review collected by and hosted on G2.com.

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LC
Agent
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about LogMeIn Resolve?

There's no software to be installed; support technicians are always professional and knoweldgeable Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I don't find any downside to GoToAssist. I wish all remote technical assistance was as easy to use as GoToAssist is. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Typically it's an internal company software issue, or a screwdriver has gone missing for one of my printers! Review collected by and hosted on G2.com.

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Dylan S.
DS
Service Desk Analyst
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy platform to use , very fast and easy to read. I like how the layout is also easy for me to scan through icons. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

They should have more volume love this company Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

To get the service if they dont have it Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

remote support Review collected by and hosted on G2.com.

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EM
IT Security Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy to use, from tech guys to executive level. Eveyone can easily give access to their systems for support Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It is not very popular, but I think that people does not know it. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Provide support to people. We are using it much more now during remote work. Review collected by and hosted on G2.com.

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Angel B.
AB
Customer Experience Sr Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Is very easy and quick to understand, good Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes could show some performance issues Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Is very productive, you have to use it Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Assisting customers to resolve their issues and help me to achieve and exceptional customer experience Review collected by and hosted on G2.com.

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James C.
JC
Resident Chaplain Candidate
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Very efficient on the tech end. Remote control easy to set up. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

A bit bulky on the client end. Could be more user friendly. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remoting in to provide tech support to clients. Great for basic software trouble-shooting. Review collected by and hosted on G2.com.

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Carl Joseph R.
CR
Web Hosting Support Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Various options to connect with the customer Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Various compatibility issues with some Operating System Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

It would be better if the compatibility between different OS like MAC, Windows is fixed Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Technical Issues with clients. Efficiency in resolving technical issues Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LogMeIn Resolve?

Simple to use for just tickets. Well suited to a small organization.

API is useful (but not well documented) Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Additional features are basic and sometimes clunky; change management for example.

Configuration is not intuitive.

Could not make SSO with Microsoft work, even with help from their support team. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Review features carefully, and consider alternatives Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

IT service desk Review collected by and hosted on G2.com.

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Guljeet S.
GS
System Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

You can easily transfer the files via FTP using this tool. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes the program sends error when it gets time out. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I am getting other software developers ideas which are helping in improving the current processes. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It is really convenient and easy to use. Now days remote support is really necessary and ofcourse keeping the pendmic in mind this is really helpful. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Bit difficult to setup if the guys receiveing assistance is not education about how to use a PC would find it difficult to setup and get assistance. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Daily IT assitance issues which saves time and increases productivity. Review collected by and hosted on G2.com.

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LogMeIn Resolve
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