LogMeIn Resolve
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LogMeIn Resolve
By GoTo
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4.4 out of 5 stars
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LogMeIn Resolve Reviews & Product Details - Page 15

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
Bhavesh B.
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
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LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Official Downloads

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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

439 LogMeIn Resolve Reviews

4.4 out of 5
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4.4 out of 5
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4.4 out of 5
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LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Construction
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

In just a few seconds you can be connected to your colleagues machine for very fast support and resolution to the problem. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

At times its challenging to describe the download process to the client Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Quick online support or our clients computers. Review collected by and hosted on G2.com.

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CM
Director of Design and Implementation
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Mainly that it works dependably. Also really nice feature set. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Not really a downside for it. I am a fan. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

There are free alternatives, but the quality of the functions delivered makes it a no brainer. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Best way to assist a client or to have unattended access without using VPN/RDP. Review collected by and hosted on G2.com.

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Linda E.
LE
ICOE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The ability to connect to my clients 24/7. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Occasional issues with firewalls, etc. Mostly it works. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I maintain and develop MS Access databases. When there is an issue, or the client needs a new function, or report, I am able to log on to their computer and resolve the problem Review collected by and hosted on G2.com.

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Verified User in Religious Institutions
AR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about LogMeIn Resolve?

It's been very easy for most of the Sisters to follow the instructions needed for me to connect into their system. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There was some confusion with the remote user. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Using this product has enabled us to stay connected. Review collected by and hosted on G2.com.

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DH
Deskside Support
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Being able to restart and re-connect. Login as myself. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes the remote users keyboard does NOT control my computer. (Password Resets - user creates own password) Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Helpdesk to end-user support. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The go to assist remote tool is one of the best tool i have use so far, one of the best thing i like about it is the user-frienly interface , if you are a first timer to use the software , its not gonna be hard to be familliarized with software Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

what i dont like about the product is, it sometimes provide a slow response on my computer and really requires a strong internet connection to fully use its potential. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

GotoAssist is one of the best tools that you can use to make day to day operations. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

The constant update of the developers on the application is what i like about it and it really benefits me a lot in terms of the features i like. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
EH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The product/solution simply just works all the time. Instantly connect, QA/session reviews, multiple monitors, unattended access, group sharing, escalation, audit reports, etc. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

We used the product for many years and it is quite intuitive, I think an onboarding specialist may have allowed us to get even more value out of it to integrate into our IT environment. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Clients sometimes push their own remote access or not allowing remote tools. The instant access allows us to support our clients when they are in a pinch. Review collected by and hosted on G2.com.

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Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy to learn and ease of use and tools are easy to find Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Not enough phone support and sometimes switching between users it logs out automatically Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

The live and end-user is unlimited . The ability to share files during remote sessions Review collected by and hosted on G2.com.

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Verified User in Textiles
UT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

it's a simple way to have tech people connect remotely

basic navigation for personnel who aren't tech savvy Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

sometimes didn't always connect after new updates Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

we don't need IT people on site for most of our issues Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It's easy to connect with end-user by just a link and user friendly options. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There are times when the connectivity doesn't work stable. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

The connectivity issue and stability for a smooth connection. Review collected by and hosted on G2.com.

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LogMeIn Resolve
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