LogMeIn Resolve Reviews & Product Details - Page 14

The great connection way and the soft remote control usage Review collected by and hosted on G2.com.

The most useful options are only under payment Review collected by and hosted on G2.com.

Setting up unattended sessions on remote machines is quick, they remain connected. Review collected by and hosted on G2.com.

Ability to change font size on the fly . Review collected by and hosted on G2.com.

I love that this suite has desktop support tools integrated. You can track the issue and resolve the issue on one place. Review collected by and hosted on G2.com.

It can be a little confusing finding your way around, and managing users. Review collected by and hosted on G2.com.

I like this product since its having easy to use user friendly UI's Review collected by and hosted on G2.com.

i didn't experience anything so far found in this product. Review collected by and hosted on G2.com.

Any issues and I mean ANY issues you have with a goto product, they are quick to assist Review collected by and hosted on G2.com.

Not too much I dislike. Response times are awesome and they are so polite Review collected by and hosted on G2.com.

I like that its easy to use, its also easy to teach people how to use. Its a lightwieght download and it allows even the most un-tech savvy users to be able to access remote help. Review collected by and hosted on G2.com.

I dislike that you have to walk the user through downloading it every time. It also tends to lag and be on the slower end of remote help and support. its hard to chat through the remote client as well. Review collected by and hosted on G2.com.

The learning curve for new users is minimal to nonexistent, and the same is true for end-users working with clients. The ability to open multiple sessions on a single machine simplifies remote access to many computers. This product has been critical in resolving customer issues, remotely upgrading our software solutions, inspecting computer specifications, and monitoring customers' daily activities to achieve efficient communication. Review collected by and hosted on G2.com.

When I had questions about new features or just basic GoToAssist assistance, their customer service was either insufficient to respond quickly or took too long to respond to my emails. The connection is occasionally poor. Customers must download and run this software, which will prompt them for a password after installation. There are online app options that require no password at all, as well as other similar tools, to make things go more smoothly. Review collected by and hosted on G2.com.

Really easy to use piece of technology. After creating a support link, I can send it/receive it via email and the software temporarily installs. Since most people are already familiar with GoTo the aesthetic is easy to recognize use and interact with as there is continuity across their suite of products. So easy to use for remote support!! Review collected by and hosted on G2.com.

To be honest, I have yet to see any. A few organizations will have to whitelist the IP but otherwise, nothing comes to mind immediately. I think that if you have tried Bomgar or fast support, you will find GoTo Assist far superior and easier to use. Review collected by and hosted on G2.com.

Having unlimited workstation installs is a must as our company grows. My previous remote software would charge more for every workstation added. Review collected by and hosted on G2.com.

Having multiple dashboards. I use a different dashboard for apple products compared to PC. Review collected by and hosted on G2.com.

It is inexpensive and easy for my customers to understand. It also allows me to connect to unattended computers as well as transfer files easily. Review collected by and hosted on G2.com.

I have found no downside to the application. Review collected by and hosted on G2.com.