LogMeIn Resolve Reviews & Product Details - Page 12

GoToAssist has been our main tool for remote support for the last few years. It works great, the unattended installer is a fantastic way to connect with your employees' machines without much hassle. The ability to easily escalate to administrative priviliges is also a huge boon. Review collected by and hosted on G2.com.

I would love if the GoToAssist team could add the ability to freeze the user's mouse and keyboard. It is a bit annoying when you are trying to do a remote session and it freezes the support agent rather than the user when they start typing or moving the mouse. Review collected by and hosted on G2.com.

Easy to navigate software that allows for opening multiple sessions, remote control and file transfer quickly and securely. Quality support is attentive to user requests at all times, Ability to take notes during the session, track time spent and log my session and download it for archiving and training purposes, and is Very easy to set up and install. Review collected by and hosted on G2.com.

It requires a fast connection to the network to work properly, connection problems also cause delays in uploading and transferring files, so you need a fast and stable connection. Using the mobile application requires additional costs for the client. Review collected by and hosted on G2.com.

This software enables the user to identify, engage and resolve the problem with the help of multiple features. In addition to this, the software provides the best IT game-changing support and secure browsing. Thus, this tool offers the best freemium plans for users and this is quite fascinating. Review collected by and hosted on G2.com.

There are no particular drawbacks of this software but this software shows some bugs and malware issues. In addition to this, there are multiple errors it shows while resolving the IT issues and doesn't provide customer support. Review collected by and hosted on G2.com.

A web interface that is both simple and flexible. The client uses few assets and is simple for end-users to download. This solution is properly handled and concentrates on working as desired. The potential to quickly ascend to administrator privileges is also quite beneficial. Putting the user on as many systems as we like and just getting paid for the professionals who use the solution is fantastic. This gives us a lot of leeway in assisting anybody we have to. Review collected by and hosted on G2.com.

I want some other services I use to be integrated with GoToAssist, however that is not exactly the error of this application. I'd like to have the public IP addresses of every user listed, although this isn't a big deal. I get a problem when I'm linked to a client's PC and the procedure, we're performing needs admin login details to be input. I lose control after the client provides them. I'd like it if the consumer could confirm that they need me to keep command of the mouse. Review collected by and hosted on G2.com.

It is an easy to use product that allows me to do my job easily and efficently. Review collected by and hosted on G2.com.

There isn't much to not like about it except that it is slow at times. Review collected by and hosted on G2.com.

The ease of use for our customers. Point them to a website provide a key. Review collected by and hosted on G2.com.

The part that does not work well is the connection to Apple devices. The unattended install does not work consistenly. Review collected by and hosted on G2.com.

Software works easily, systems can be added quickly, and software download works quickly and efficiently for many platforms. Had no issues using this product to work on PC's or Mac's. Review collected by and hosted on G2.com.

The price is much higher than comparable products. When Office 365 users can use Teams and achieve similar functionality, it makes the cost seem a little prohibitive. Review collected by and hosted on G2.com.

One solution for a multitude of hardware and software. Review collected by and hosted on G2.com.

On rare occasions, I have difficulty logging into the service to render support to my end users. Review collected by and hosted on G2.com.

I like that it is simple to invite another tech to join a session. The process of connecting to a customer's account is very easy for them to understand even if they are not tech-savvy. No windows are lying over the connection to control the program, everything is out of the way above the screen. Review collected by and hosted on G2.com.

The only issue that I have difficulty with is when I am connected to a customer's machine and the process we are doing requires admin credentials be entered, Once the customer enters those, I no longer have control. I would like if there was an option for the customer to affirm they want me to be able to retain control of the mouse. Review collected by and hosted on G2.com.

GTA allows quick status view and connections. It's also very fast at displaying the remote workstation. It also automatically resumes the session when rebooting the remote machine or if the connection is lost. Review collected by and hosted on G2.com.

What's not to like? This app allows me to do everything I need to provide high-quality remote assistance (interactive) and support (like doing updates on machines where the updates are not done automatically, by design or otherwise0. Review collected by and hosted on G2.com.