LogMeIn Resolve Reviews & Product Details - Page 10

If you have an IT issue, you can connect to a tech support agent instantly to troubleshoot your issue, often done remotely.

You might have to permit the agent to control your device Review collected by and hosted on G2.com.

I do not dislike anything about this application

so far so good Review collected by and hosted on G2.com.

Simple and responsive web UI.

The client is light in resources and easy to be installed by end-users.

Is not an all-in-one solution and that is great. This product is then maintained correctly and focused on performing as expected. Review collected by and hosted on G2.com.

I wish the other tools I use would have integration with GoToAssist but that is not necessarily this product's fault. I would like to see the public IP of each client in the listing but that is not a deal-breaker at all. Review collected by and hosted on G2.com.

It's a great with amazing ease of access, multiple device support. Be it android, a Mac or a windows device. Works seamlessly. Review collected by and hosted on G2.com.

There is nothing to dislike. But at times it crashes, very rare though. Review collected by and hosted on G2.com.

I can connect easily to any of my devices when I need to from my laptop. I can organize all my devices under folders in which I can name. Review collected by and hosted on G2.com.

Nothing to state at this time. I have been using this product for four years without any complaints. Review collected by and hosted on G2.com.

Easy to access and was easy to help others who weren't tech-savvy when using this application. Review collected by and hosted on G2.com.

When the company reviewed the users and or vendors that we worked with decided to try to stay with the most current Bomgar, Team Viewer of MS's application that is always available. Review collected by and hosted on G2.com.

GoTo Resolve has now become accessible and, top of all, it is a free app. Using cognitive invoicing, we can update our support desk. Offer mobile help from every location and on any platform. Virtual IT control saves time and money. GoTo Resolve gives us all the solutions and features we need to operate our IT activities in one location while keeping their costs to a minimum. Review collected by and hosted on G2.com.

It is occasionally difficult to link to a live representative, which is inconvenient. I loathe having to lead the customer through the installation process every time. This tends to delay and stay on the slower side of remote assistance and support. It's also difficult to communicate with remote customers. Review collected by and hosted on G2.com.

Ease of use and salient features it carries Review collected by and hosted on G2.com.

I can't think of anything I dislike about it Review collected by and hosted on G2.com.

I like that i can utilize this service virtually as the whole platform is cloud-based so that I can quickly get responses from my IT support team. I also love the organization of it. Review collected by and hosted on G2.com.

I wouldn't say I like that this system isn't used by many people yet. In comparison to some products that are out on the market, I've never really heard an abundance of people talk about Go To Assyst Review collected by and hosted on G2.com.

Extremely easy to get connected to a remote PC and secure. Once connected I have full control of everything needed on that PC, I can even reboot the PC. If they have multiple screens I can slide from screen to screen with ease. If I need to communicate with the end-user I can use the chat option. I also like that I can pull someone else into the remote session, share the screen, so they can assist or see what is taking place. Review collected by and hosted on G2.com.

I'm not sure if this is an issue with GoTo or our own IT security, but our IT dept. does not allow end-users to install software and if working on a remote PC where something triggers what appears to be an "install", the security application pops up saying you do not have rights to install software and if you wish to continue you need a code - contact xyz dept. At this point, I lose control of the remote mouse in the GoToAssist session and have to either ask the end-user to kill that security screen or I have to restart the GTA session and hopefully, the end-user is still there to assist with reconnecting. Review collected by and hosted on G2.com.

The nicest part about GoToAssist would be that end customers may be emailed an invite URL or an assistance code, and they will be prompted to download the application on request. An application that is simple to use and enables the rapid and reliable initiation of numerous meetings, remote management, and file sharing. Great support is always sensitive to user needs, allows me to write notes while in the session, measure time invested, log my meeting, and export it for archival and training reasons, and is quite simple to start and deploy. Review collected by and hosted on G2.com.

It demands strong internet connectivity to function correctly; connectivity issues can create lags in posting and sharing data, so we must have a quick and consistent connection. The customer must pay extra fees to use the phone app. Usually, after establishing a remote help connection, the support specialist loses track of the end mouse and user, and it takes a few presses in a specific pattern to regain control. Review collected by and hosted on G2.com.