--- title: LogMeIn Resolve Reviews meta_title: 'LogMeIn Resolve Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 469 reviews by the users' company size, role or industry to find out how LogMeIn Resolve works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 469 scale: '5' date_modified: '2026-07-20' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # LogMeIn Resolve Reviews **Vendor:** GoTo **Category:** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) **Average Rating:** 4.3/5.0 **Total Reviews:** 469 ## About LogMeIn Resolve LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. ## LogMeIn Resolve Pros & Cons **What users like:** - Users praise the **ease of use** of LogMeIn Resolve, making remote support seamless across various platforms. (54 reviews) - Users love the **easy remote access** of LogMeIn Resolve, allowing support without user presence on the other end. (29 reviews) - Users appreciate the **easy remote access** for support, enabling efficient assistance without user presence on the other side. (26 reviews) - Users commend the **convenience and efficiency** of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity. (25 reviews) - Users commend the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience. (23 reviews) - Easy Access (18 reviews) - Features (18 reviews) - Easy to Access (17 reviews) - Connectivity (16 reviews) - File Transfer (16 reviews) **What users dislike:** - Users report **remote access issues** , including connection drops and limitations on printing from remote PCs. (13 reviews) - Users find LogMeIn Resolve **bit pricey** , especially when compared to alternatives, limiting access to features. (12 reviews) - Users report **slow performance** during high load usage and poor internet, affecting video quality and file transfers. (12 reviews) - Users experience **technical issues** on Mac and face challenges with monitoring during high usage and MDM functionality. (10 reviews) - Users experience **connection issues** with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs. (9 reviews) - Feature Issues (8 reviews) - Pricing Issues (8 reviews) - Users face **access issues** with LogMeIn Resolve, struggling with inconsistent launches and unexpected charges upon cancellation. (7 reviews) - Missing Features (7 reviews) - Delay Issues (6 reviews) ## LogMeIn Resolve Reviews ### 1. Citrix Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2016 **What do you like best about LogMeIn Resolve?** It os easy to use and allows you to do everything you need quickly. **What do you dislike about LogMeIn Resolve?** There is some problems with delay and with rendering, but this could change depending on your region and internet connection quality. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I can easily connect with an office environment over the ocean and stay nearly to my tools in any place. ### 2. GoToAssist **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about LogMeIn Resolve?** Easy way to get assistance for clients. **What do you dislike about LogMeIn Resolve?** Client will need to open the application in order to get assistance **Recommendations to others considering LogMeIn Resolve:** GoToAssist can be a great asset for remote support. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Ability to assist clients while in a remote/home location (outside the office) ### 3. Remote Support with Flavor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2016 **What do you like best about LogMeIn Resolve?** Flexible utility. You can operate GTA on an Android, send a key as plaintext, and run it on Mac and Windows interchangably. **What do you dislike about LogMeIn Resolve?** No support for iOS device remote support. Cannot restart a Mac. No Chromebook support. Can be difficult for novice users to install and set up, which makes life difficult in a BYOD environment. **Recommendations to others considering LogMeIn Resolve:** Check out additional features like unattended support and remote support. Try reaching out to users over the phone so that you can chat with them while they're screwing around on it. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote assistance for offices and homes. This eliminates any need for visiting someone to fix their BYOD device. Runs like a funny vpn that can be used for host diagnostics in minor sattelite offices. ### 4. Great remote assist software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2017 **What do you like best about LogMeIn Resolve?** Ease of use, fast implementation, low cost **What do you dislike about LogMeIn Resolve?** Doesn't work as great on slower/less stable connections **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote assistance in form of system maintenance, backup, etc. ### 5. Go to Assist for web meetings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2017 **What do you like best about LogMeIn Resolve?** It is extreamly easy to work with and geared heavily towards the end user experience. **What do you dislike about LogMeIn Resolve?** No comment here, very happy with this product in general. **Recommendations to others considering LogMeIn Resolve:** It's a great piece of software for meetings and remote support. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Cooperative project and technology implementation ### 6. GoTo Assist **Rating:** 3.5/5.0 stars **Reviewed by:** Desiree R. | Client Service Representative, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2016 **What do you like best about LogMeIn Resolve?** I like how easy it is to remote connect with a client and how easy it is to share files. **What do you dislike about LogMeIn Resolve?** I have not had difficulties using GoTo Assist. No complaints at all. **What problems is LogMeIn Resolve solving and how is that benefiting you?** n/a ### 7. I have used it to help others with their computer problems. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about LogMeIn Resolve?** It is fairly intuitive. I could get it to work without any special training. **What do you dislike about LogMeIn Resolve?** It takes time to get it work the way needed. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Assisting with installing and using software. ### 8. Easy-to-use **Rating:** 4.0/5.0 stars **Reviewed by:** Brad P. | Technical Support Engineer, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2016 **What do you like best about LogMeIn Resolve?** I work for a software company that uses TeamViewer for remote support. We have GoToAssist as a backup when users cannot access TeamViewer. Installation is quick (for tech support personnel and for the user on the other end) and the features are comparable to other remote support programs. **What do you dislike about LogMeIn Resolve?** I haven't seen any real negatives yet. It may be blocked by some company networks, but I have not seen that happen yet. It does require running an executable, which might be blocked for some users, but all other remote support programs are the same. **Recommendations to others considering LogMeIn Resolve:** It's definitely worth a try **What problems is LogMeIn Resolve solving and how is that benefiting you?** As tech support for a software company, remote support is very quick way to solve problems and keep customers happy. This is a very valuable product for companies that pride themselves on support. ### 9. Yep **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2017 **What do you like best about LogMeIn Resolve?** Very user friendly Fast and efficient Easy for end users to understand **What do you dislike about LogMeIn Resolve?** Can't expand to multiple monitors **What problems is LogMeIn Resolve solving and how is that benefiting you?** People who can't follow verbal instructions benefit from my team demoting into their computers to assist ### 10. Citrix GoToAssist good for remote conections **Rating:** 4.0/5.0 stars **Reviewed by:** Mihai G. | Change and Release Manager Domains Development, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about LogMeIn Resolve?** Once you got installed it, which is a quite easy to to job (I have installed it on a Windows 10), remote session had a quick response and I was able to log in in cloud easy. You don't care about IP or other stuff related to this. Citrix is finding it's way to make himself work. You will be able to find a fairly friendly interface, which will let you generate one time codes that you can send to the one you want to connect with and that can expire after 20 minutes. It is quite a nice tool to work with. **What do you dislike about LogMeIn Resolve?** More info on how to do screen sharing when I want to share my screen, as i didn't had the time to explore FAQ, and maybe some pop ups would have been helpful for the first time you use it. And i would say that this can be expanded for almost all of the features (eg. drawing), just a first time pop up or responsive screen that can guide you when you try to do something. **Recommendations to others considering LogMeIn Resolve:** I have use this for quite some time and I would still use it, but i have changed the company. It is robust and it is doing it's job as it was intended. Also I think it is one of the best solutions for medium to small companies, being affordable is quite a big plus for this product. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Used to connect with remote customers to troubleshoot or make maintenance to some other remote clients. ### 11. GoToAssist makes it easy to work with other IT folks remotely and do remote meetings. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2017 **What do you like best about LogMeIn Resolve?** Makes it easy to provide and get IT support. **What do you dislike about LogMeIn Resolve?** No dislikes at this time. works as needed with no issues. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote IT support. ### 12. Citrix **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2016 **What do you like best about LogMeIn Resolve?** The middleware software is used to package apps and push to the Citrix **What do you dislike about LogMeIn Resolve?** It is useful and I don't encounter much difficulty. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Packaging and push ### 13. Great Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2016 **What do you like best about LogMeIn Resolve?** Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with all of them. **What do you dislike about LogMeIn Resolve?** There is very little to dislike. The only (admittedly minor) frustration involves try to reassign our licenses between employees when one is off etc. It remains a little counterintuitive. Keep in mind this might only come up once a month so it is not a big deal, and if we had to do it more often we would surely remember. **Recommendations to others considering LogMeIn Resolve:** It has worked very well for us – we've tried different options for providing remote support and GoToAssist has been the easiest and most reliable for both our clients and our support staff. It just works - it does what we need when we need it. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Providing support to users of our software. GoToAssist lets us connect, install/update software and components, test and debug, train, etc. ### 14. Tech Support Guru **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin S. | Graphic Design & Marketing, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2016 **What do you like best about LogMeIn Resolve?** I like that my IT provider can quickly and easily take over my computer to see what my problem is and we can work together to find a solution. **What do you dislike about LogMeIn Resolve?** I don't like that the chat function shows the other user what I am typing before I send my message because they are looking at my exact screen. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We are solving office tech problems. The benefit is that our IT guy can help us out remotely without always having to come in to our office as transportation and speed can be an issue, so we can get quicker fixes or at least an initial diagnosis for whatever the problem is. ### 15. Nice tool to have for all IT support personnel,dealing with customers from outside your organization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2015 **What do you like best about LogMeIn Resolve?** One of the features I mentioned, multi-monitor support, is fairly seamless, since all you need to do is position your mouse on the center edge of either side of the GoToAssist window, and the focus will then shift to another panel. This is great for when the client has multiple windows open and you don't have to have them drag windows around for you. **What do you dislike about LogMeIn Resolve?** the on-demand film streaming services offered by Lovefilm and Netflix are both currently incompatible with XBMC running on the Pi **What problems is LogMeIn Resolve solving and how is that benefiting you?** One of the features I mentioned, multi-monitor support, is fairly seamless, since all you need to do is position your mouse on the center edge of either side of the GoToAssist window, and the focus will then shift to another panel. This is great for when the client has multiple windows open and you don't have to have them drag windows around for you. ### 16. Excellent Software **Rating:** 3.5/5.0 stars **Reviewed by:** Adrián A. | Lead/Service Coordinator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2015 **What do you like best about LogMeIn Resolve?** Being able to remotely restart a users PC without having to reconnect is something that gives a pretty good advantage at times. Being able to pass off a session to another technician is awesome it makes escalating simpler, u can send a user's problem to the correct person. Its interface is pretty simple on both ends. **What do you dislike about LogMeIn Resolve?** I still have not found something to dislike, it is pretty simple and fast. Probably just for first time users it can be a bit difficult to use but nothing u can't get over. **Recommendations to others considering LogMeIn Resolve:** It is as all other remote access software **What problems is LogMeIn Resolve solving and how is that benefiting you?** Access and control computers remotely, manage in-session chat, transfer documents, and remotely configure and reboot computers. ### 17. great remote support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2016 **What do you like best about LogMeIn Resolve?** Its fast easy and secure. I believe there is a chat feature that lets you chat with the support person on the other end which is helpful **What do you dislike about LogMeIn Resolve?** Multiple instances of the application appears open in the task bar which take up memory. Not sure if its an issue with GoToAssist or something else **Recommendations to others considering LogMeIn Resolve:** great remote support feature. requiring Secure key keep it safe **What problems is LogMeIn Resolve solving and how is that benefiting you?** regular desktop support. ### 18. GoToAssist User **Rating:** 4.0/5.0 stars **Reviewed by:** Maria R. | Software Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2016 **What do you like best about LogMeIn Resolve?** very easy to use, the installation is very fast and have never had any problem with it. **What do you dislike about LogMeIn Resolve?** There is nothing I can say that I like, being a wizard, you never really interacts with. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Trying to resolve problems with this program is the communication between all employees, regardless of where they are located. ### 19. Solid Product **Rating:** 4.5/5.0 stars **Reviewed by:** Rod M. | Senior Digital Delivery Analyst, End User Device Management, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2015 **What do you like best about LogMeIn Resolve?** The product is low footprint and easy to use. Very solid in terms of reliability. **What do you dislike about LogMeIn Resolve?** The plugin requires admin privileges to be installed which can be a problem in many corporate environments where PCs are locked down in terms of security. **What problems is LogMeIn Resolve solving and how is that benefiting you?** This product addresses issues with being required to connect and assist users across many different platforms and within corporate and non-corporate environments. ## LogMeIn Resolve Discussions - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments - [View LogMeIn Resolve pricing details and edition comparison](https://www.g2.com/products/logmein-resolve/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+05%3A06%3A31+-0500&secure%5Bsession_id%5D=1ccc5279-368f-4444-a7d6-c0fce950a07c&secure%5Btoken%5D=db3eac25fa466043228bf6b1539bbbc4a3cfab5fd11106df05630a07b87cd0a3&format=llm_user) ## LogMeIn Resolve Integrations - 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Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Operating System** - Multi-Systems Support - Apple Support - Android Support **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Remote Wipe - Security **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Mobile Device Management (MDM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top LogMeIn Resolve Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,948 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,544 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,205 reviews)