LogMeIn Resolve
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LogMeIn Resolve Reviews & Product Details - Page 3

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LogMeIn Resolve Overview

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What is LogMeIn Resolve?

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like remote monitoring, access, and support with time-saving tools such as ticketing, AI-assisted task automation, and patch management, enabling faster problem-solving and improving IT oversight. Built with the industry’s first zero trust access controls, Resolve allows agents to contain digital threats and secure company devices with confidence. With integrations across tools like MS Teams, Logitech, and Jira Service Desk, we help organizations maximize their IT resources through our consolidated platform. Learn more at www.logmein.com/products/resolve

LogMeIn Resolve Details
Product Website
Discussions
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.

Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,371 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

TJ
Overview Provided by:
Tom Jarus

Recent LogMeIn Resolve Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Great Product - questionable billing"
Very good software. I have used Goto Assist for many years
Read more
DI
David I.Small-Business (50 or fewer emp.)
5.0 out of 5
"Wonderful product for a small MSP"
the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expecta...
Read more
BB
Bhavesh B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Nice remote support product"
Secure Connectivity between the host and client
Read more

LogMeIn Resolve Pricing

Free
Free
3 Agent / 5 Endpoints
Standard
$57.00
1 Agent / 25 Endpoints
Remote Support
$40.00
1 Agents
Premium
Contact Us
3 Agents / 100 Endpoints
See all 5 LogMeIn Resolve pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

LogMeIn Resolve Media

LogMeIn Resolve Demo - Dashboard - Fleet Summary
Dashboard - Fleet Summary
LogMeIn Resolve Demo - Alerting - Policy Setup
Alerting - Policy Setup
LogMeIn Resolve Demo - Antivirus - Scan Report
Antivirus - Scan Report
LogMeIn Resolve Demo - GoPilot - Interactive AI Assistant
GoPilot - Interactive AI Assistant
LogMeIn Resolve Demo - MDM - Configuration Profile (Android)
MDM - Configuration Profile (Android)
LogMeIn Resolve Product Overview
Play LogMeIn Resolve Video
LogMeIn Resolve Product Overview
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Official Downloads

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Video Reviews

Review by Mani V.
LogMeIn Resolve review by Mani V.
Play LogMeIn Resolve review by Mani V.
Goto Assist is very useful
Review by Ashton B.
LogMeIn Resolve review by Ashton B.
Play LogMeIn Resolve review by Ashton B.
All I have to do is send a link
See all video reviews

438 out of 439 Total Reviews for LogMeIn Resolve

4.4 out of 5
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438 out of 439 Total Reviews for LogMeIn Resolve
4.4 out of 5
438 out of 439 Total Reviews for LogMeIn Resolve
4.4 out of 5

LogMeIn Resolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for LogMeIn ResolveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AP
Company Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about LogMeIn Resolve?

The ability to access clients profiles and walk them through troubleshooting experiences, that allowed us to build a stronger relationship with our clients. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There happens to be no complaints so far for us, it has been a great case study for others that we promote it to Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Troubleshooting clients profile questions or online access functions, being live and remote is better than a phone call, leaving clients to figure out by context instead of visuals. Review collected by and hosted on G2.com.

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Verified User in Executive Office
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I find it very easy for the help desk agent and the end user. The abillity to see the client connecting and downloading the application is awsome.

The remote controls are very nice and the software does not lag the connetion with overhead. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The use on Mac environment is not as nice when making the connection. It is some times difficult to assit the user to make the connection. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We can assist our field support team by resolving issues prior to going on site. We can identify other problems that may need to be addressed prior to going on site. Review collected by and hosted on G2.com.

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DS
Junior Software Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Monitoring and Alerts

Good Security Features

Automation

Highly Scalable Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Lack of Customization

Steep learning curve Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

In order to handle tickets, troubleshoot issues remotely, provide excellent customer service, and provide high-quality service in a seamless, user-friendly environment, we needed support software. We save time, and since time is money, I suppose we also save money. Review collected by and hosted on G2.com.

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RH
Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Makes my IT Support so Easy and effective without any down time Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

What took them so long to go public This product is a must have on you GoTO List Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Helped keep all the Reps connected and active at all times made any issues a quick fix Review collected by and hosted on G2.com.

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BB
Information Technology Lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The ease of use and the AI features are fantastic options. We also love the option to send a text to a user so we could use their phone camera to diagnose issues off site. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I would say for us its the MDM hands down it really needs alot of work. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It allowed us to take 4 different products we were using at the time and combine those into 1 product. So instead of logging into all these different programs we now login to resolve and it handles all of the things those programs handled Review collected by and hosted on G2.com.

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JA
N
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Hassle free user experience

Great connectivity

Doesn't flutter or disconnect while working Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing as such.

Need to improve icon badges Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It removed the boundaries and enables global utility Review collected by and hosted on G2.com.

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PT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Internet bandwidth usage is low when compared to other similar tools Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing to dislike, it's just not familiar Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Saves earlier connection, which we use to reconnect Review collected by and hosted on G2.com.

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MC
Digital associate
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Goto resolve is very active and authentic while responding and assisting. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes it is time consuming and frustrating. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It helps in recruitment process. Review collected by and hosted on G2.com.

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Verified User in Medical Devices
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

GoToAssist is an easy platform to use, there are no "frills", it does what it needs to do and does it well. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The lack of additional features may detract some, but if you need remote-in software, this is the tool for it. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Our organization uses GoToAssist/Resolve to remote in for problems that require more investigation by our IT and development teams. Review collected by and hosted on G2.com.

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AR
Cyber Security &amp; Ethical Hacking Intern
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Amazing services and products.

Employees are helpful and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing much are bad in this company.

Mail Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Apparently best in class service Review collected by and hosted on G2.com.

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LogMeIn Resolve Comparisons

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