LogMeIn Resolve Reviews & Product Details - Page 4

This is a simple and easy-to-use software with an intuitive interface and GUI. I love that it can provide remote support and provide remote support, mobile support and camera support. I like how easy it is to use, nothing gets lost and tasks don't get buried when tickets come in. Communication is easy with team members and with clients. I am pretty happy with this software, as well as other Go To software, such as go to meeting, go to webinar, go to training and even LastPass. Review collected by and hosted on G2.com.

There isn't much to dislike, it does what it is supposed to do and delivers as all Go To products do, however, the price point may be too high for small businesses. For example it costs $70-240 CAD at the time of this writing. This is a simple interface with easy management ticketing system and follow up systems so nothing gets lost in the shuffle of a busy business, they improve the customer experience and overall value to the client. You can install this on your phone, regardless of whether it is an android or iPhone as well as your desktop, on a Microsoft or mac computer. It also has reporting functionality as well which is great to review your metrics. Review collected by and hosted on G2.com.

The user friendly interface. I love it. There is barely to no interruption with the product and I love the features it has such as not disturbing users while working on the system Review collected by and hosted on G2.com.

Some times users cannot install the software on the computer. It takes some time. Review collected by and hosted on G2.com.

I'm thrilled with the convenience and effectiveness of GoTo Resolve. With just one URL to remember, our users can easily provide a unique code so that our support staff can quickly and accurately diagnose the problem. Its simplicity has made it an ideal platform for streamlining our HelpDesk workflows - giving us greater visibility into the causes of issues and how to resolve them correctly the first time. As a result, we have been able to deliver world-class desktop support across all of our IT functions. Review collected by and hosted on G2.com.

I have not been impressed with the reliability of GoTo Resolve since the Logmein acquisition. Even though we try to confirm successful logins, there is no guarantee that things will work correctly every time you log in. In addition, it seems impossible to explain why two identical machines often have different performance and only one is functional at any given time, regardless of version or number of updates applied. Review collected by and hosted on G2.com.

I'm able to use GoTo Assist (Resolve) from a variety of platforms such as PC, Mac, iPhone, iPad, Android. I always have some device nearby to connect with clients and help them. Review collected by and hosted on G2.com.

The end-user client is sometimes confused by the launch of the remote assistance application. Sometimes it says "Launch" and other times it asks to open "Launcher". Not a big deal, but not consistent when explaining what a client needs to do over the phone. Also, the upgrade to service sometimes causes issues and it would be nice if it would time out and go back to the screen sharing as before the request was made. Review collected by and hosted on G2.com.

Go to resolve is awesome company. I really enjoyed there services Review collected by and hosted on G2.com.

I like evrything. Everything is perfect. Review collected by and hosted on G2.com.

I liked the software, I used this product around for 1 month. But my IT lead decided to do with ZOHO Review collected by and hosted on G2.com.

I liked the software, Understanding Ticketing system was little bit complecated for a first time user Review collected by and hosted on G2.com.

GoTo Resolve (GoToAssist) enables us to easily remotely connect to other work computers in order to address a user's needs. Since we now outsource our IT department, I primarily would use Goto Resolve to remotely help staff with trainings. Review collected by and hosted on G2.com.

Every so often, there is a glitch here and there, but overall it's been a very good product. I don't have many complaints about it. No real area where huge improvements are needed. Review collected by and hosted on G2.com.

GoTo Resolve is the best remote access tool. We support our employees and clients remotely through support sessions with GoTo Resolve. The user interface is simple, quick, and easy to learn for new users. GoTo Resolve offers excellent features like chatting with clients, transferring files, multi-session handling, session recording for training purposes, etc.

We used GoTo Resolve for our employees who work from home as well. We support our employees with software installation, system configuration, Windows updates, driver installation, etc. The other feature I like the most is restarting the user's computer. This tool lets you stay connected when the computer boots up again. Review collected by and hosted on G2.com.

GoTo Resolve is a bit pricey compared to other solutions. It is a subscription-based application. It also requires a fast internet connection to function quickly. Review collected by and hosted on G2.com.

One of the best things about this app is that it is beneficial and straightforward to use for technical support for all types of organization .

We can connect with any user straightforwardly in both manners Attended and unattended ways, which is one of the other best things about this app.

We can Record sessions if we want for future purposes.

We can create all types of tickets, and according to Property, we can assign them to a particular person, and we can track it easily all the progress. Review collected by and hosted on G2.com.

It is a friendly app with excellent functionality not found anything wrong till now. Review collected by and hosted on G2.com.

After Covid Remote Support type, Software usage is most important for every kind of Company; I have been working remotely for Approximately the last two years I have used Many Software GoTo Resolve is one of them I have been using for the last couple of months for clients to provide them Support whenever they required . It is also one of the most secure apps in its category, also simple and easy to use, Review collected by and hosted on G2.com.

If you have a good internet connection, then I think there is no problem you will find while using this app.no problem found till. Now it is a good application for it Supporting. Review collected by and hosted on G2.com.