LogMeIn Rescue Features
What are the features of LogMeIn Rescue?
Platform
- Reporting
- Cross-Platform Access
- Applications Management
- Remote Device Control
Ticket and Case Management
- Ticket Creation User Experience
- Workflow
- Attachments/Screencasts
Communication Channels
- Customer Portal
- Live Chat Support
Administration
- Usage Information
- Diagnostics
- Session Recording
- Session Transfer
- Unattended Access
- File Sharing
Top Rated LogMeIn Rescue Alternatives
LogMeIn Rescue Categories on G2
Filter for Features
Platform
Mobile User Support | Based on 34 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 86% (Based on 34 reviews) | |
Customization | Based on 34 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 89% (Based on 34 reviews) | |
User, Role, and Access Management | Based on 35 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 91% (Based on 35 reviews) | |
Integration | Based on 26 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality | 90% (Based on 26 reviews) | |
Reporting | Based on 52 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress | 88% (Based on 52 reviews) | |
Dashboards | Based on 51 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance | 89% (Based on 51 reviews) | |
Cross-Platform Access | Allows remote usage and access across a range of operating systems and device types This feature was mentioned in 57 LogMeIn Rescue reviews. | 94% (Based on 57 reviews) | |
Mobile Device Access | Allows remote desktop administrators access to connected mobile devices 49 reviewers of LogMeIn Rescue have provided feedback on this feature. | 85% (Based on 49 reviews) | |
Applications Management | Centrally manages, configures, and oversees applications on employee devices This feature was mentioned in 51 LogMeIn Rescue reviews. | 92% (Based on 51 reviews) | |
Remote Device Control | Allows administators to take control of a connected endpoint device 62 reviewers of LogMeIn Rescue have provided feedback on this feature. | 94% (Based on 62 reviews) |
Ticket and Case Management
Ticket Creation User Experience | Based on 51 LogMeIn Rescue reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket | 87% (Based on 51 reviews) | |
Ticket Response User Experience | Based on 49 LogMeIn Rescue reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response | 87% (Based on 49 reviews) | |
Workflow | Based on 53 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions | 90% (Based on 53 reviews) | |
SLA Management | See feature definition | Based on 41 LogMeIn Rescue reviews. Offers tools for managing and tracking service-level agreements (SLAs) | 92% (Based on 41 reviews) |
Attachments/Screencasts | Based on 58 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 92% (Based on 58 reviews) | |
Ticket Collaboration | Based on 46 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives | 91% (Based on 46 reviews) |
Communication Channels
Customer Portal | Based on 54 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | 88% (Based on 54 reviews) | |
Email to Case | Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 45 reviewers of LogMeIn Rescue have provided feedback on this feature. | 86% (Based on 45 reviews) | |
Live Chat Support | Based on 65 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live | 92% (Based on 65 reviews) | |
Voice | Based on 42 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Make and receive calls directly in the application. Track and record calls for analysis. | 87% (Based on 42 reviews) |
Incident Management
Automate Ticket Routing | Routes tickets automatically to the appropriate user. This feature was mentioned in 25 LogMeIn Rescue reviews. | 87% (Based on 25 reviews) | |
Ticket Prioritization | Prioritizes tickets based on factors configured by the user. This feature was mentioned in 26 LogMeIn Rescue reviews. | 88% (Based on 26 reviews) | |
Ticket Notifications | Notifies the IT team when a ticket needs action. 29 reviewers of LogMeIn Rescue have provided feedback on this feature. | 85% (Based on 29 reviews) | |
Knowledge Base | Provides a forum for answers to common questions. This feature was mentioned in 33 LogMeIn Rescue reviews. | 83% (Based on 33 reviews) | |
Knowledge Base/Ticket Integration | Integrates knowledge base articles into a ticket. 28 reviewers of LogMeIn Rescue have provided feedback on this feature. | 86% (Based on 28 reviews) |
Reporting
Dashboards | Displays important metrics relating to performance. 39 reviewers of LogMeIn Rescue have provided feedback on this feature. | 88% (Based on 39 reviews) | |
Time Tracking | Tracks time worked on a ticket. 39 reviewers of LogMeIn Rescue have provided feedback on this feature. | 88% (Based on 39 reviews) | |
Surveys | Based on 27 LogMeIn Rescue reviews. Provides surveys to measure employee satisfaction. | 88% (Based on 27 reviews) |
Access & Usability
Mobile | Enables access to service desk features via mobile device. 35 reviewers of LogMeIn Rescue have provided feedback on this feature. | 85% (Based on 35 reviews) | |
Self Service | Based on 36 LogMeIn Rescue reviews. Enables employees to view the status of their tickets. | 89% (Based on 36 reviews) | |
Active Directory | Based on 29 LogMeIn Rescue reviews. Provides a directory of all users within an organization. | 90% (Based on 29 reviews) | |
Multi-Channel Access | Enables access to service desk features through multiple channels such as email, phone, or the portal. This feature was mentioned in 31 LogMeIn Rescue reviews. | 91% (Based on 31 reviews) |
Administration
Usage Information | Offers visibility into employee device activity 58 reviewers of LogMeIn Rescue have provided feedback on this feature. | 90% (Based on 58 reviews) | |
Integrations | Based on 47 LogMeIn Rescue reviews. Allows for integration of support, chat, diagnostic or other IT management tools | 88% (Based on 47 reviews) | |
Diagnostics | Provides administrators with performance information to 57 reviewers of LogMeIn Rescue have provided feedback on this feature. | 89% (Based on 57 reviews) | |
Session Recording | Provides the ability to record remote access and support sessions 55 reviewers of LogMeIn Rescue have provided feedback on this feature. | 90% (Based on 55 reviews) | |
Session Transfer | Allows remote access and support sessions to be transferred between users This feature was mentioned in 59 LogMeIn Rescue reviews. | 94% (Based on 59 reviews) | |
Unattended Access | Allows administrators access to devices, regardless of end-user's presence 57 reviewers of LogMeIn Rescue have provided feedback on this feature. | 93% (Based on 57 reviews) | |
File Sharing | As reported in 63 LogMeIn Rescue reviews. Allows remote users to share files with other remote users | 92% (Based on 63 reviews) | |
Screen Sharing | Based on 41 LogMeIn Rescue reviews. Provides screen sharing options to allow access to view or control real-time activities. | 97% (Based on 41 reviews) | |
File Sharing | Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. 42 reviewers of LogMeIn Rescue have provided feedback on this feature. | 96% (Based on 42 reviews) | |
Session Recording | As reported in 38 LogMeIn Rescue reviews. Provides the ability to record remote access and support sessions. | 91% (Based on 38 reviews) | |
Unattended Remote Access | Provides remote access to computers at any time, without an end-user present. 36 reviewers of LogMeIn Rescue have provided feedback on this feature. | 92% (Based on 36 reviews) | |
Multi - Session Handling | Provides multiple technician support simultaneously. This feature was mentioned in 39 LogMeIn Rescue reviews. | 92% (Based on 39 reviews) | |
Multi-Monitor Support | Allows users to switch between multiple end users’ monitors with a single click. This feature was mentioned in 39 LogMeIn Rescue reviews. | 89% (Based on 39 reviews) | |
Access Control | Provides permssion for access control of user's web browser | Not enough data | |
Web Page Navigation | Allows agents to navigate through web pages by swapping or shifting pages on user's behalf | Not enough data | |
Real Time Assistance | Provides real time assitance across web and mobile | Not enough data |
Security
Remote Wipe | Enable the remote locking down and encryption of employee devices 38 reviewers of LogMeIn Rescue have provided feedback on this feature. | 93% (Based on 38 reviews) | |
Device Management | Unifies endpoint management of employee devices 44 reviewers of LogMeIn Rescue have provided feedback on this feature. | 92% (Based on 44 reviews) | |
Device Enrollment | Based on 43 LogMeIn Rescue reviews. Registers employee-owned or company-distributed devices for IT access | 92% (Based on 43 reviews) | |
Data Encryption | As reported in 37 LogMeIn Rescue reviews. Implements encryption standards to secure data both in transit and at rest. | 92% (Based on 37 reviews) | |
Compliance | Based on 36 LogMeIn Rescue reviews. Provides compliance to multiple industry standards like HIPAA and GDPR. | 90% (Based on 36 reviews) | |
Data Security | Provides high-level security during co-browsing sessions | Not enough data | |
Data Masking | Provides secured masking on sensitive data (i.e. account numbers or passwords) | Not enough data |
ServiceNow Apps
ServiceNow Integration | How satisfied are you with this app/integration in the ServiceNow ecosystem? | Not enough data | |
Value | How valuable is it to be able to use this product with ServiceNow? | Not enough data |
Maintenance
Remote Reboot | Remotely wake, restart, and install applications on sleeping devices. 40 reviewers of LogMeIn Rescue have provided feedback on this feature. | 93% (Based on 40 reviews) | |
Remote Printing | Based on 30 LogMeIn Rescue reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers. | 87% (Based on 30 reviews) |
Communication
Text Chat | Based on 40 LogMeIn Rescue reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. | 92% (Based on 40 reviews) | |
VoIP | Provides voice over IP calling solutions. 28 reviewers of LogMeIn Rescue have provided feedback on this feature. | 79% (Based on 28 reviews) | |
Video Conference Call | Based on 31 LogMeIn Rescue reviews. Provides pre-session or in-session video call options to resolve issues. | 79% (Based on 31 reviews) | |
Screen Annotations | Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. 36 reviewers of LogMeIn Rescue have provided feedback on this feature. | 89% (Based on 36 reviews) |
Device Support
Mobile Device Access | Allows mobile device access to provide support or connect to your computer from anywhere. 37 reviewers of LogMeIn Rescue have provided feedback on this feature. | 82% (Based on 37 reviews) | |
Multi-Platform Support | Provides support across iOS, Mac, Android, PC and other devices. This feature was mentioned in 35 LogMeIn Rescue reviews. | 88% (Based on 35 reviews) | |
Cross-Platform | As reported in 37 LogMeIn Rescue reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. | 86% (Based on 37 reviews) |
Performance
Reporting | As reported in 39 LogMeIn Rescue reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. | 90% (Based on 39 reviews) |
Remote Support - Remote Video Support
Video Control | Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification | Not enough data | |
Live Feed | Allows support agents remote access to the customer's smartphone or tablet | Not enough data | |
Video Interaction | Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution | Not enough data |
Content - Remote Video Support
Content Management | Allows users to store and manage previously created content | Not enough data | |
Instruction | The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions | Not enough data |
Platform - Remote Video Support
Omni-channel | Customers and support agents can communicate via text, voice, and chat | Not enough data | |
Self-Service | The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot | Not enough data | |
Usability | This product is easy to use for customers with low tech-literacy like older customers | Not enough data |
