# Best Remote Video Support Software

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Remote video support software helps customer support agents and technicians provide remote guidance to customers. A primary benefit of this product is reducing unnecessary technician and expert travel to on-site locations, lowering business travel costs. The support is delivered to the customer using their handheld devices like smartphones and tablet computers. Customers can describe their problems through images, video, or live feeds through their device’s camera and screen. Likewise, the support agents can interact with the video feed by pausing or snapshotting an image to instruct the customer on the location of the problem and how to navigate it. Some remote video support platforms provide computer vision technology to provide customer self-service. A common example is when a customer struggles with troubleshooting their PC desktop setup to connect a new monitor or to locate the reset button.

The capabilities and function of remote video support software overlap heavily with [AR collaboration tools](https://www.g2.com/categories/ar-collaboration-tools), but remote video support is explicitly designed for non-technical customers. Remote video support also differentiates itself from [remote support software](https://www.g2.com/categories/remote-support) in that remote video support connects with mobile devices while remote support assists through laptops and desktop platforms. The platform needs to be as user friendly as possible to make the experience accessible for customers of all age ranges. The user experience can be as simple as clicking on a link delivered through SMS.

Remote video support software frequently integrates with [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), [customer self-service software](https://www.g2.com/categories/customer-self-service), and [digital customer service platforms](https://www.g2.com/categories/digital-customer-service-platforms).

To qualify for inclusion in the Remote Video Support category, a product must:

- Be intended for use by customers and people in a customer service environment
- Provide live-feed video communication between support agent and customer through a mobile phone or tablet
- Allow the support agent to pause, screenshot, point & annotate, draw, record, and zoom with the video feed
- Resolve customer issues by a support agent, technician, or AI-driven computer vision




  
## How Many Remote Video Support Software Products Does G2 Track?
**Total Products under this Category:** 17

### Category Stats (May 2026)
- **Average Rating**: 4.51/5
- **New Reviews This Quarter**: 14
- **Buyer Segments**: Small-Business 55% │ Mid-Market 30% │ Enterprise 15%
- **Top Trending Product**: TeamViewer (+0.003)
*Last updated: May 18, 2026*

  
## How Does G2 Rank Remote Video Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 4,900+ Authentic Reviews
- 17+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
## Which Remote Video Support Software Is Best for Your Use Case?

- **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Highest Performer:** [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)
- **Easiest to Use:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Top Trending:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
- **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews)

  
---

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1006681&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=1006681&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-video-support&secure%5Btoken%5D=680a7d64a1e86df2739243b41f4d30157d6a199f36f61f7826aec17ef57f5399&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

---

  ## What Are the Top-Rated Remote Video Support Software Products in 2026?
### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,791
**How Do G2 Users Rate TeamViewer?**

- **Ease of Use:** 9.1/10 (Category avg: 9.3/10)

**Who Is the Company Behind TeamViewer?**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,154 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 35% Mid-Market


#### What Are TeamViewer's Pros and Cons?

**Pros:**

- Ease of Use (518 reviews)
- Remote Access (428 reviews)
- Remote Control (343 reviews)
- Easy Access (278 reviews)
- Remote Work (277 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (122 reviews)

### 2. [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 475
**How Do G2 Users Rate ScreenConnect?**

- **Ease of Use:** 9.3/10 (Category avg: 9.3/10)

**Who Is the Company Behind ScreenConnect?**

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** https://www.connectwise.com/
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise (14,935 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 67% Small-Business, 31% Mid-Market


#### What Are ScreenConnect's Pros and Cons?

**Pros:**

- Ease of Use (6 reviews)
- Remote Access (6 reviews)
- Remote Work (6 reviews)
- Easy Communication (5 reviews)
- Reliability (5 reviews)

**Cons:**

- Expensive (4 reviews)
- Remote Access Issues (4 reviews)
- Internet Dependency (2 reviews)
- Not User-Friendly (2 reviews)
- Security Concerns (2 reviews)

### 3. [TeamViewer Frontline](https://www.g2.com/products/teamviewer-frontline/reviews)
  TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and information for smarter, more efficient operations along the industrial value chain. It standardizes and simplifies complex enterprise data—from integrated backend systems like WMS, PLM, or ERP to unstructured sources like Excel or PDFs—into actionable digital workflows. Delivered on smart glasses, wearables, or mobile devices, workers receive clear step-by-step guidance and instant access to expert knowledge—accelerating task execution, reducing downtime, and eliminating errors. At the same time, Frontline captures critical operational insights—from verifications and process times to visual documentation—enriching enterprise systems and enabling leaders to identify bottlenecks, optimize processes, and make better data-driven decisions. With Frontline, industries close the loop between workforce and information, creating a continuous cycle of efficiency, productivity, and operational excellence at scale.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 60
**How Do G2 Users Rate TeamViewer Frontline?**

- **Ease of Use:** 8.8/10 (Category avg: 9.3/10)

**Who Is the Company Behind TeamViewer Frontline?**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,154 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Staffing and Recruiting
  - **Company Size:** 48% Small-Business, 34% Mid-Market


#### What Are TeamViewer Frontline's Pros and Cons?

**Pros:**

- Ease of Use (3 reviews)
- Cost Efficiency (2 reviews)
- Productivity Improvement (2 reviews)
- Time-Saving (2 reviews)
- Augmented Reality (1 reviews)

**Cons:**

- App Performance (1 reviews)
- Expensive (1 reviews)
- Learning Curve (1 reviews)
- Limited Features (1 reviews)
- Platform Compatibility (1 reviews)

### 4. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)
  LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization options, Rescue is built to serve teams of all sizes, from small help desks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 193
**How Do G2 Users Rate LogMeIn Rescue?**

- **Ease of Use:** 9.2/10 (Category avg: 9.3/10)

**Who Is the Company Behind LogMeIn Rescue?**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,263 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,004 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 37% Mid-Market, 35% Small-Business


#### What Are LogMeIn Rescue's Pros and Cons?

**Pros:**

- Ease of Use (5 reviews)
- Remote Access (5 reviews)
- Remote Support (5 reviews)
- Remote Control (4 reviews)
- Customer Support (3 reviews)

**Cons:**

- Expensive (3 reviews)
- Feature Limitations (2 reviews)
- Limited Features (2 reviews)
- Ticketing Issues (2 reviews)
- Admin (1 reviews)

### 5. [Zoho Lens](https://www.g2.com/products/zoho-lens/reviews)
  Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through features like AR annotation, text chat, and VoIP. You can start assisting your customers instantly or schedule a session at a mutually convenient time. In addition to increasing the ease of communication, Zoho Lens offers features like session analytics, session recording, rebranding, mobile SDK, and file management that help organizations with user management, improving accountability, better audits, and customization.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 22
**How Do G2 Users Rate Zoho Lens?**

- **Ease of Use:** 9.0/10 (Category avg: 9.3/10)

**Who Is the Company Behind Zoho Lens?**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,492 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Staffing and Recruiting
  - **Company Size:** 59% Mid-Market, 23% Small-Business


### 6. [Help Lightning](https://www.g2.com/products/help-lightning/reviews)
  Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 62
**How Do G2 Users Rate Help Lightning?**

- **Ease of Use:** 9.0/10 (Category avg: 9.3/10)

**Who Is the Company Behind Help Lightning?**

- **Seller:** [Help Lightning](https://www.g2.com/sellers/help-lightning)
- **Year Founded:** 2016
- **HQ Location:** Birmingham, AL
- **Twitter:** @helplightning (3,966 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10175859/ (18 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Chemicals, Information Technology and Services
  - **Company Size:** 40% Mid-Market, 37% Enterprise


#### What Are Help Lightning's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Customer Support (6 reviews)
- Screen Sharing (4 reviews)
- Reliability (3 reviews)
- Service Quality (3 reviews)

**Cons:**

- Delay Issues (6 reviews)
- Connectivity Issues (3 reviews)
- Screen Resolution (3 reviews)
- Screen Sharing (3 reviews)
- Connection Issues (2 reviews)

### 7. [RichCall](https://www.g2.com/products/richcall/reviews)
  RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1. VIDEO SALES Use video chat to interact with your customers on the website, send product photos and docs. Share your mobile camera to show the product live. 2. VISUAL SUPPORT Your clients can use their mobile camera to show the malfunctioning device to a remote expert. By seeing issues in real time your agents can solve them remotely thus prevent unnecessary onsite visits and reduce product returns. 3. VIDEO KIOSK Video kiosks allow your experts to provide support on-site without them having to be physically located there. You can also embed RichCall into your existing self-service kiosks.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 125
**How Do G2 Users Rate RichCall?**

- **Ease of Use:** 9.0/10 (Category avg: 9.3/10)

**Who Is the Company Behind RichCall?**

- **Seller:** [Aurus](https://www.g2.com/sellers/aurus)
- **Year Founded:** 2005
- **HQ Location:** Novosibirsk
- **Twitter:** @_aurus5_ (35 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3588433/ (32 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 43% Small-Business, 39% Mid-Market


#### What Are RichCall's Pros and Cons?

**Pros:**

- Video Conferencing (15 reviews)
- Ease of Use (13 reviews)
- Screen Sharing (10 reviews)
- File Sharing (8 reviews)
- Video Quality (8 reviews)

**Cons:**

- Internet Dependency (9 reviews)
- Expensive (6 reviews)
- Audio Issues (5 reviews)
- Poor Quality (5 reviews)
- User Interface (5 reviews)

### 8. [XMReality](https://www.g2.com/products/xmreality/reviews)
  XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 38
**How Do G2 Users Rate XMReality?**

- **Ease of Use:** 9.1/10 (Category avg: 9.3/10)

**Who Is the Company Behind XMReality?**

- **Seller:** [XMReality](https://www.g2.com/sellers/xmreality)
- **Year Founded:** 2007
- **HQ Location:** Linkoping, Sweden
- **Twitter:** @XMReality (553 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xmreality/ (16 employees on LinkedIn®)
- **Ownership:** STO: XMR

**Who Uses This Product?**
  - **Company Size:** 39% Small-Business, 37% Enterprise


### 9. [Viewabo](https://www.g2.com/products/viewabo/reviews)
  Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. By enabling businesses to see things the way their customers see them, Viewabo empowers customer service teams by delivering a more streamlined diagnosis and issue resolution process. This reduces friction, faster turnaround times, and a better remote customer support experience.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 14
**How Do G2 Users Rate Viewabo?**

- **Ease of Use:** 9.2/10 (Category avg: 9.3/10)

**Who Is the Company Behind Viewabo?**

- **Seller:** [Viewabo](https://www.g2.com/sellers/viewabo)
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** https://www.linkedin.com/company/viewabo/ (3 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Hardware
  - **Company Size:** 50% Mid-Market, 50% Small-Business


### 10. [SightCall](https://www.g2.com/products/sightcall/reviews)
  SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 20
**How Do G2 Users Rate SightCall?**

- **Ease of Use:** 9.4/10 (Category avg: 9.3/10)

**Who Is the Company Behind SightCall?**

- **Seller:** [SightCall](https://www.g2.com/sellers/sightcall)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @sightcall (1,330 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sightcall/about (71 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Marketing and Advertising
  - **Company Size:** 52% Small-Business, 43% Mid-Market


### 11. [Blitzz](https://www.g2.com/products/blitzz/reviews)
  Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer's equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow. Learn more about Blitzz: https://blitzz.co


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 6
**How Do G2 Users Rate Blitzz?**

- **Ease of Use:** 10.0/10 (Category avg: 9.3/10)

**Who Is the Company Behind Blitzz?**

- **Seller:** [Blitzz](https://www.g2.com/sellers/blitzz)
- **Year Founded:** 2017
- **HQ Location:** San Jose, Ca
- **Twitter:** @blitzz_co (287 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17957465 (19 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 67% Small-Business, 33% Mid-Market


#### What Are Blitzz's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Delay Issues (1 reviews)
- Poor Customer Support (1 reviews)

### 12. [TechSee](https://www.g2.com/products/techsee/reviews)
  As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. TechSee revolutionizes the customer service domain by enabling service reps and technicians to share expertise internally and with their customers using the power of vision, AI, and AR. The company’s unique technology enables customers to experience rapid, fully automated, robotic visual resolution of technical issues via their smartphones. TechSee’s solutions are implemented through over 2 million monthly interactions in 43 countries, and are trusted by brands such as Vodafone, Orange, Heineken, and many more. For a demo, please visit us at www.Techsee.me


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 10
**How Do G2 Users Rate TechSee?**

- **Ease of Use:** 9.6/10 (Category avg: 9.3/10)

**Who Is the Company Behind TechSee?**

- **Seller:** [TechSee](https://www.g2.com/sellers/techsee)
- **Year Founded:** 2015
- **HQ Location:** Herzliya
- **Twitter:** @techsee_me (1,891 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10024226 (133 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 70% Mid-Market, 30% Small-Business


### 13. [Apizee](https://www.g2.com/products/apizee/reviews)
  Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution connected to leader sales and support platforms like Salesforce and Zendesk. Apizee provides a data-privacy-first customer experience platform hosted in Europe that scales from 1 agent to several teams and thousands of users.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 12
**How Do G2 Users Rate Apizee?**

- **Ease of Use:** 8.9/10 (Category avg: 9.3/10)

**Who Is the Company Behind Apizee?**

- **Seller:** [Apizee](https://www.g2.com/sellers/apizee)
- **Year Founded:** 2013
- **HQ Location:** Lannion, Bretagne
- **Twitter:** @apizee (717 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/apizee/ (36 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 67% Small-Business, 25% Enterprise


### 14. [RemoteVS](https://www.g2.com/products/remotevs/reviews)
  RemoteVS is an online sales and support platform that leverages co-browsing technology to enable support agents and customers to navigate web pages together in real time. This facilitates seamless assistance, interactive consultations, and efficient contract signing without the need for downloads or installations. By providing a shared browsing experience, RemoteVS enhances customer engagement and streamlines the support process. Key Features and Functionality: - Co-Browsing: Allows agents to connect directly with a customer's browser, enabling synchronized navigation and real-time interaction on the same web page. - On-Screen Tools: Provides pointers and drawing tools for annotations, enhancing communication and clarity during sessions. - File and Image Sharing: Supports the sharing of various file formats, including PNG, JPEG, JPG, and PDF, to deliver detailed information effectively. - Barcode Reader: Enables instant product information verification by scanning barcodes, reducing the need for verbal explanations. - Screen Recording: Automatically records sessions upon customer connection, allowing administrators to review interactions for quality assurance. - LiveView: Offers real-time monitoring of support agents' activities and customer service statistics, ensuring efficient management and oversight. Primary Value and Solutions Provided: RemoteVS addresses the challenges of remote customer support and online sales by offering a platform that combines visual guidance with interactive tools. It eliminates the need for physical presence, allowing businesses to provide immediate, personalized assistance and conduct transactions efficiently. This results in improved customer satisfaction, faster issue resolution, and enhanced operational efficiency.


  **Average Rating:** 3.5/5.0
  **Total Reviews:** 1
**How Do G2 Users Rate RemoteVS?**

- **Ease of Use:** 8.3/10 (Category avg: 9.3/10)

**Who Is the Company Behind RemoteVS?**

- **Seller:** [RemoteVS](https://www.g2.com/sellers/remotevs)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 100% Small-Business


### 15. [Customer Interaction Platform](https://www.g2.com/products/customer-interaction-platform/reviews)
  IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a service expert what their concern is to receive help in real-time. Built for enterprise, our platform captures data in a consumer self-help environment. Home product companies get insights into how consumers choose, set-up and support their products. Using data and analytics from recorded sessions, home product companies can provide a better customer experience by helping consumers on demand and build better products by engineering out common problems.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1

**Who Is the Company Behind Customer Interaction Platform?**

- **Seller:** [IrisCX](https://www.g2.com/sellers/iriscx)
- **Year Founded:** 2018
- **HQ Location:** Calgary, CA
- **LinkedIn® Page:** http://www.linkedin.com/company/iriscx (11 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 100% Small-Business


### 16. [Onremote AG](https://www.g2.com/products/onremote-ag/reviews)
  AR Powered Visiual Remote Assistance Onremote is visual remote assistance and collaboration platform powered by AR technology that enables companies to create faster and cheaper solutions to remote support cases.



**Who Is the Company Behind Onremote AG?**

- **Seller:** [Onremote AG](https://www.g2.com/sellers/onremote-ag)
- **Year Founded:** 2021
- **HQ Location:** Zürich, CH
- **LinkedIn® Page:** http://www.linkedin.com/company/onremote-ag (5 employees on LinkedIn®)



### 17. [VideoCX.io](https://www.g2.com/products/videocx-io/reviews)
  VideoCX.io is an enterprise-grade video platform specializing in Video KYC and Video Banking solutions, trusted by over 60 companies in the BFSI sector and onboarding 2.2 million customers monthly using Video KYC, facilitating customer credit verification, policy servicing, and more.



**Who Is the Company Behind VideoCX.io?**

- **Seller:** [VideoCX.io](https://www.g2.com/sellers/videocx-io)
- **Year Founded:** 2016
- **HQ Location:** Pune, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/videocx (44 employees on LinkedIn®)




    ## What Is Remote Video Support Software?
  [Customer Service Software](https://www.g2.com/categories/customer-service)
  ## What Software Categories Are Similar to Remote Video Support Software?
    - [Remote Support Software](https://www.g2.com/categories/remote-support)
    - [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)