Zoho Lens Reviews & Product Details

The Mark-Up feature with Zoho Lens is cool. It's easy to show someone remote what you want them to see when you are not there, it's like you are point to the object from over their shoulder. Review collected by and hosted on G2.com.

So far no issues with this feature other that sometimes my cell phone gets warm from extensive use. However that doesn't supprise me. Review collected by and hosted on G2.com.

It is a very powerful tool for remote support through AR that technically speaking anyone can use regardless of their technological knowledge, it does not require prior installation, Zoho Lens allows us to connect with customers to assist them when they have problems with their contracted services (ADSL, LB or IPTV), provides us with remote on-site presence, allows us to interact (customer / technician) smoothly and in real time; In the same way it provides us with several tools that facilitate the orientation through the screen (we can draw or write on the screen, enlarge the screen, freeze the image, communicate by chat, take screenshots and record sessions among others). Zoho Lens allows us to guide customers and provide indications very easily on what settings or operations to perform to solve the problem. Review collected by and hosted on G2.com.

So far I have not had any inconvenience using Zoho Lens, its ease of use and performance has allowed us to use it without any problem, I have no negative comments to share, honestly the experience of using Zoho Lens is very good and satisfactory, it is an excellent product. Review collected by and hosted on G2.com.

Zoho Lens is a remote support platform under augmented reality with great features and performance, it is intuitive and provides a series of advanced HD audio/video functions really useful for the process of identification and resolution of problems in the field, Zoho Lens provides us with different possibilities with which we can guide and give instructions to our customers and colleagues: we can add arrows, point and mark objects on the screen where the fault is located, enlarge the screen to have a clearer view of the environment(zoom) and take screenshots in real time, it also allows us to interact and communicate by chat(text or VoIP), record sessions, take notes, etc. I like the user interface because it is concrete and easy to navigate through it, last but not least this tool is designed so that anyone can use it easily, we can start a section through an invitation link or with the startup ID. Review collected by and hosted on G2.com.

There is nothing in Zoho Lens that I dislike, being much more honest I have nothing negative to share, the experience of using this tool is absolutely enriching and useful. Review collected by and hosted on G2.com.

Zoho Lens provides us with a clear vision in real time of the situation or problem to be solved in the field, we use it primarily to support and assist our staff in their processes of installation or maintenance of GSM networks, UMTS, LTE, VoLTE and others, where it is essential to support and work together with the central to achieve optimal communication links and that are up to our standards of quality and performance. Zoho Lens allows us to be present from the head office in each of these processes thanks to the quality of audio/video that offers in the initiated sessions, which allows us to understand and analyze the environment easily and in the same way to guide with clear instructions to our colleagues to solve them quickly, it also provides us with all the necessary tools to successfully complement these tasks:

-Access to text chat and VoIP.

-I can take screenshots in real time.

- Write on the screen

- Pause the transmission and even record the sessions to evaluate the processes for future eventualities.

Zoho Lens is a very efficient, stable and intuitive AR remote assistance software that can be used very easily, the login process is simple and can be done with a few clicks; through an invitation link or through the login ID, its UI is clean and concrete. Review collected by and hosted on G2.com.

So far, the problems or setbacks that we have had with Zoho lens have been very few and irregular and have been solved quickly, and they do not overshadow its great performance and performance, I really do not have any dissatisfaction to mention. Review collected by and hosted on G2.com.

It is intuitive and easy to use, it can adapt to any situation, which helps us to provide efficient remote support. Zoho Lens allows us to make remote AR connections with users' and colleagues' devices in a secure way, which allows us to identify, provide support (give instructions) and solve technical problems in the field in real time and without having to leave our facilities. In addition, Zoho Lens provides several tools and functions that make the process more fluid and effective. Zoho Lens allows us to communicate by text chat or VoIP, draw on the screen which in our case is very useful to make signs, markings or label wiring as connection guides, we can take screenshots on the fly and record sections among others. Review collected by and hosted on G2.com.

We have been using Zoho Lens to establish real-time remote connections with customers and our field colleagues and we have not had any problems so far, it really works very well and provides us with all the necessary tools to remotely assist end users and colleagues, it is also easy to use for the parties involved, for this reason I have no negative comments to add, 10 out of 10 for Zoho Lens. Review collected by and hosted on G2.com.

I like the ease with which we can use it and its good performance. We use Zoho Lens mainly in 2 specific cases: 1- To guide customers in manual processes when they have failures in their services due to a poor physical connection. (ADSL, IPTV, or LB). 2- When our field technical teams have some difficulty in installation or maintenance processes of our equipment and require support from the central office. Zoho Lens provides us with a 360-degree and real-time view of the situation on the ground; it allows us to analyze them to quickly find solutions and assist the parties involved. Zoho Lens allows us to assist our customers under augmented reality and collaborate with our team, it has a UI in which we can navigate without any inconvenience, also during a session we can use text or voice chat to communicate better, and we can even record the sessions to use them later in similar cases or improve processes. Review collected by and hosted on G2.com.

Hasta ahora no hemos tenido ningún problema con Zoho Lens, así que no tengo comentarios negativos que destacar, pero me gustaría mencionar el ahorro en tiempo y costos de viaje que el uso de esta herramienta representa para nosotros. Review collected by and hosted on G2.com.

Because most of our clients are scattered across the globe, Zoho Lens assists us with remote assistance, which is quite helpful. The application makes it simpler for people to collaborate in real-time and share their displays, facilitating support and problem-solving. Review collected by and hosted on G2.com.

While Zoho Lens is effective in a minimal number of situations, it does not provide the same level of functionality or customizability as other available remote assistance options. Additionally, it has technical problems, such as poor audio or video, bugs, or malfunctions, which could harm the user experience. Review collected by and hosted on G2.com.

Zoho lens utilizes the Augmented reality enabled devices such as smart glasses, and the full process can be monitored on another remote computer. This is the feature which I loved the most about it, being able to control and monitor the live processes remotely. Comparitively, the price range for the subscription is cheaper and this includes additional 3 gigabyte storage. Review collected by and hosted on G2.com.

The one feature which I think is lacking in Zoholens is the transfer time while using iPhone to capture the information. I hope they make the changes in the future updates. Other than that, Zoholens is a very good AR software compared to the other competitors. Review collected by and hosted on G2.com.

The software utilizes AR technology to provide a visual overlay of information and instructions on top of the user's view of the real world.

One of the standout features of Zoho Lens is its ability to provide remote assistance to customers and employees in real-time. The software allows businesses to share their view of the real world with a remote support team, making it easy for them to provide guidance and troubleshoot issues. This can save businesses time and money by reducing the need for on-site support.

Another great feature of Zoho Lens is its ability to provide visual instructions to users. The software allows businesses to create step-by-step guides that users can access through the AR view. This can be especially useful for businesses in industries such as manufacturing and construction, where visual instructions can be more effective than written ones. Review collected by and hosted on G2.com.

One downside to Zoho Lens is that it can be challenging to set up and use. The software requires additional hardware, such as AR glasses or a smartphone, to be used effectively. Additionally, businesses must allocate resources to train employees on how to use the software effectively. Review collected by and hosted on G2.com.

Zoho lens has some amazing features which any other company does not offer Such as:

1. Live Camera Streaming

2.3D objects Highlighting

3. Session Recording

4. Mobile SDK (Very Easy to setup) Review collected by and hosted on G2.com.

Zoho lens is a perfect AR Software but it is costly for Indian Market. It offers great services but at a very high costing which makes it less preferable for customers to use it. Review collected by and hosted on G2.com.