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SightCall Reviews & Product Details

SightCall Overview

What is SightCall?

SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.

SightCall Details
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Product Description

Add Real-Time Video to any Web or Mobile Application


Seller Details
Seller
SightCall
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@sightcall
1,351 Twitter followers
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®

CT
Overview Provided by:

Recent SightCall Reviews

VM
Vaishnavi M.Small-Business (50 or fewer emp.)
5.0 out of 5
"SightCall is the Best leading Product"
SightCall is the top platform for enterprise field service and customer care that uses augmented reality for remote visual help.
Alpesh C.
AC
Alpesh C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best Tool For Technical Assistance"
- Best tool for visual remotely with costomers. - Very helpful to connect with costomers - it's very easy to make realtime communication.
Piyush L.
PL
Piyush L.Mid-Market (51-1000 emp.)
4.5 out of 5
"Explore power of augmented reality with marvellous quality"
Remote assistance provided to field workers Advanced image recognition capabilities Realtime annotation of video streams which is very useful i...
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SightCall Media

SightCall Demo - Sightcall
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SightCall Demo - Sightcall
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21 SightCall Reviews

4.6 out of 5
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21 SightCall Reviews
4.6 out of 5
21 SightCall Reviews
4.6 out of 5

SightCall Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
VM
Associate Cyber security consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about SightCall?

SightCall is the top platform for enterprise field service and customer care that uses augmented reality for remote visual help. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

Noting to dislike in the product some times screen gets stuck Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

more calls in less time while ensuring higher levels of client satisfaction , Quality supports

Content management Screen Sharing

File Sharing

Session Recording

Unattended Remote Access

Content management Review collected by and hosted on G2.com.

Alpesh C.
AC
Mobile Team Leader
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SightCall?

- Best tool for visual remotely with costomers.

- Very helpful to connect with costomers

- it's very easy to make realtime communication. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

- Price which is higher and need to lower.

- Need internet connectivity. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

Sightcall tool it's very useful for me when I'm explaining some visually in conference. Review collected by and hosted on G2.com.

Piyush L.
PL
Data Engineer 2
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SightCall?

Remote assistance provided to field workers

Advanced image recognition capabilities

Realtime annotation of video streams which is very useful in our usecase with retail category. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

Complex technology to work and setup along with devops headaches

Not much supported in older devices

Regulatory compliance in few countries are tough to tackel without proper customer support team Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

Remote installation of devices with assistance by field workers which makes it possible to reduce cost and enhance customer satisfaction

Customisation according to requirements Review collected by and hosted on G2.com.

Dimple A.
DA
Senior Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SightCall?

SightCall offers a range of features and capabilities designed to enhance communication and collaboration such as augmented reality collabration,remote assistance and many more which helped to give a new definition to virtual connect. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

There are few issues such as technical compatibility issues,high cost, privacy and security concerns, internet connection required and limited physical interaction. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

Some of the problems SightCall solves and the resulting benefits are as follow:

1. Distance and Location Barriers

2.Limited Access to Expertise

3.Improving Customer Support

4.Enhancing Collaboration Review collected by and hosted on G2.com.

Verified User in Writing and Editing
TW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SightCall?

- helps connect with various customers

- remote visual connection Review collected by and hosted on G2.com.

What do you dislike about SightCall?

The high pricing makes it difficult sometimes for small businesses Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

- it is very effectively solving remote connection by bridging distance gap

- good technical support Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SightCall?

Remote visual support is the most effective section of this product Review collected by and hosted on G2.com.

What do you dislike about SightCall?

Pricing is little high comparatively and be customized Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

Remote support is very beneficial to me Review collected by and hosted on G2.com.

MM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SightCall?

It is a very different tool from other conference systems. I think that this tool has provided incredible solutions for us, we love it because it allows conferences to be held with high quality, the videos are very sharp and stable, we have used the system and we can achieve augmented reality. So it is much newer for us, this tool offers many features, it is very broad in terms of video conferences or events, it does an incredible function and I am happy for it, improving the visibility of our conferences every day. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

In my opinion the system has worked incredibly and in the general opinion of the company and our users we have noted that the software and its interface is incredible the way to create web conferences in is extremely simple and maintains all login stability in conferences it is handled in a successful way i do not have any kind of disadvantage with the tools advances and grows little by little, (no problems.) Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

A company that is dedicated to improving the live system more and more, such as conferences or events and communication so that we always look sharp with a possible high definition and in this way we can express ourselves without any inconvenience or failure for me is a company that cares about its software and every time it improves the updates, it is for that reason that I recommend companies. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

In the company, a conference system is obviously needed to carry out events or work communication either within the company or outside it, however, investigating between different systems we found, collaborative systems, conference-only system, but we wanted to go beyond a system That it was much more different conferences to Sightcall, I managed to communicate not only the company but also allow live systems to give technical support to customers, the support we can give is incredible, using artificial intelligence we have managed to indicate to users the problems or failures they have optimally, it's incredible. Review collected by and hosted on G2.com.

ALFREDO P.
AP
Publishing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SightCall?

It is a really incredible tool, with it I can make video calls of high audiovisual quality, in real time with excellent graphic speed in addition to providing tools such as geolocation, zoom, on-screen marking which helps to solve problems quickly thanks to the technical support of the staff trained which makes this software an incredibly useful instrument. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

It really is an instrument too useful in many fields of work, commerce, home. All its functions and tools are very good and advanced. Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

It is very easy to use, practical, fast you can get qualified technical assistance immediately. I recommend it for all users in the industrial, commercial and home field. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

SightCall allows its service agents to see the problem exactly as I see it, with this visual, auditory communication tool, and with the help of drawings and annotations on screen in real time, photos and signage I can solve a lot of problems, Share screens and files. It provides a better experience and helps solve efficiently, comfortably and quickly saving a lot of time. Review collected by and hosted on G2.com.

naomi m.
NM
Sales manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about SightCall?

Sightcall is a global software that provides users with ability to guide their team members remotely. It has incredible features which include Video conferencing, Real-time charts, Visual Support, Mobile Apps and Screen sharing. Live video calling has enabled users to connect with their customers in different locations and work with them one on one.Users can also offer remote assistance to their users. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

So far Sightcall is incredible.it has excellent user support. However, communication becomes a bit difficult in areas with low internet connectivity. This makes videos to hang. Review collected by and hosted on G2.com.

Recommendations to others considering SightCall:

I highly recommend it. Its economical, provides excellent user support,and its secure as it operates on an encrypted network. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

Sightcall has enabled us to shorten claim life-cycle by replacing onsite visits with live videos. We can also guide our clients remotely and work with them one on one increasing the efficiency of our services. This has helped us cut down the overall costs in our company. Review collected by and hosted on G2.com.

Kindy S.
KS
Sales Floor Manager
Broadcast Media
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SightCall?

Sightcall is best tool for official communication and for files haring. Audio and video quality is always prefect by this tool and it provides us the great features of screen sharing and for important information sharing in an instant manner. It is most intuitive tool for business meeting and it’s is easy to use. The most favorite thing about this software is that it has a superb features with the great ability. I also share the information with anyone in a more efficient way. It provide us the way for fast conversation with friends and colleagues. It is really help me in all my important business meeting. Review collected by and hosted on G2.com.

What do you dislike about SightCall?

The biggest disadvantage of this software is that sometime with slow internet connection it makes our conversation difficult and harder. Moreover, there are same features that are missing in this software. Another problem that we faced is that sometimes we cannot communicate in groups via video chat, because of some internet problems. For the new users, it is so difficult for use and not much popular as Skype or Business Hangouts are. Review collected by and hosted on G2.com.

What problems is SightCall solving and how is that benefiting you?

The biggest disadvantage of this software is that sometime with slow internet connection it makes our conversation difficult and harder. Moreover, there are same features that are missing in this software. Another problem that we faced is that sometimes we cannot communicate in groups via video chat, because of some internet problems. For the new users, it is so difficult for use and not much popular as Skype or Business Hangouts are. Review collected by and hosted on G2.com.