XMReality Reviews & Product Details

The most innovative and useful feature that XMReality offers is "Hands overlay" which is a function where you can display your hands or products overlaid in a videofeed from the end user, similar to augmented reality, This is really helpful when guiding customers and explaining niche details about a specific product. There are also all the features that you would expect in a video tool, like pausing the videofeed, posting text in an ongoing call, muting participants and more. The team at XMReality is also very responsive to feedback about their tool and any improvements or issues you might have will be taken seriously. We use this tool daily and it's easy to use, It's been of great help in my customer meetings. Review collected by and hosted on G2.com.

Currently, there is no option to have multiple videostreams active in one call, which can be a hindrance when greeting participants in a call, but can be alleviated by doing it one by one.

There is also a pretty restrictive character limit in the text option during an active call, around 50 characters or so. Review collected by and hosted on G2.com.

I like the idea of it and the functionality it provides and the easy access it provides our customers to much better support than we can do over the phone. I personally use it around once a week so I get to try it fairly often Review collected by and hosted on G2.com.

When talking to customers I always seem to have audio issues when it comes to bluetooth headsets. The interface on the customer side provides no help when choosing what audio output to use and they can simply not hear me when there is noise around them. Working with industrial clients this simply kills the entire feature and I have to assist using pictures or over the phone. Review collected by and hosted on G2.com.

Being able to work with customers real time and see what they see. When using this software it allows the customers to show me exactly what they see and i can go with them step by step or see things they might not be seeing Review collected by and hosted on G2.com.

there is not much that i dislike. This product is able to let me do my job so much easier. Im not sure I would change anything in this product as it does allow for the real time support option Review collected by and hosted on G2.com.

XMreality provides the user with a easy and flexible way to provide remote support for both bussiness and private customers. The administrative tools are plenty and can be used to provide step by step instructions both for your own use and for the use of the customer who recieves guidance. Review collected by and hosted on G2.com.

At times the connection over XMReality can be a bit choppy, I'm not sure if that has to do with the servers or if that is an issue with poor internet connection from the customer's side. I use the XMReality tool several times daily, and somtimes I wish it had a butten to turn it on and off again, leaving it on between sessions is just wasting electricity and having to pull and put in the power connector can be a bit tedious. Review collected by and hosted on G2.com.

I recently had the opportunity to try out XMReality, and I must say, it has been an incredible experience. XMReality is a cutting-edge augmented reality (AR) platform that offers remote guidance and collaboration solutions. Whether you're in the field of industrial maintenance, healthcare, or any other industry that requires remote assistance, XMReality proves to be a game-changer. Review collected by and hosted on G2.com.

Technical Limitations,User Interface,Cost: Pricing could be a concern for some users,Integration and Compatibility, Review collected by and hosted on G2.com.

The fact that you can actually show things on the recipiants screen is quite a good feature, also able to freeze images and continue to work on them has helped! Review collected by and hosted on G2.com.

This is not really any fault of the XMReality software, but we are dependable on a good internet or 4-5G connection to be able to use it properly, however in some buildings with a lot of concrete/steel structure's this has proven to be difficult, that is why the feature of using picture's is so good, the recipiant can step outside the building for better reception and we can continue there. Review collected by and hosted on G2.com.

The ability to send links to other companies to get remote support using temporary links is fantastic. The audio and web interface is very easy to use and strait forward for any company to use. Review collected by and hosted on G2.com.

Would like the ability to save a contact and then automatically generate a link and send it to their email on dm=emand rather than having to enter the name and phone number ever time. Review collected by and hosted on G2.com.

The most helpful part of using the app is the ease of use & the available features which helps provide a higher level of quality for customer support. Review collected by and hosted on G2.com.

I havent been disappointed by the use of the app except that there are a few cases where I would like to create my own pdf form on-the-fly instead of choosing one from a drop down menu. Review collected by and hosted on G2.com.

XMReality provides a software solution for remote guidance in industrial maintenance and repair operations. The software uses augmented reality technology to allow technicians to receive guidance and assistance from remote experts, which can improve efficiency and reduce downtime. It can be used in various industries such as manufacturing, energy, and mining. It has been widely adopted for industries such as manufacturing, energy, and mining. Review collected by and hosted on G2.com.

Another limitation is that the software may have a high cost for some companies. Review collected by and hosted on G2.com.

XMReality acts as an enterprise-grade visual assistance complete solution for revolutionizing knowledge transfer. This helps companies to access office work more easily and efficiently remotely. XMReality makes collaboration, and communication with colleagues, customers, and suppliers easier just like physical interaction. Best visual assistance suited for most enterprises. Creativity is something that drives most experts to work from their comfort zone. In such a scenario missing office vibes need not be compromised. XMReality gives you scenarios like a physical visit to the office even in virtual interaction. The company and the company’s employees can easily see the person, and collaborate in a realistic manner with help of XMReality just like powerful in-call tools. There are a number of tools available with the XMReality feature that provide you to collaborate with different actions and it guides you throughout a remote working journey. No matter what problem you are facing while interacting with each other, XMReality gives various tools to resolve it. Specifying, taking pauses, drawing, and providing intuitive instructions can be easily done here. Review collected by and hosted on G2.com.

Needs a license activation from the other side of the person. Review collected by and hosted on G2.com.