isolved Reviews & Product Details

I have really enjoyed the flexibility and ease of use with Isolved. They continue to develop new tools and enhance the current platforms for optimum performance. The support has been responsive to any needs or concerns. The APP enhancements for employees have been a big success. Review collected by and hosted on G2.com.

My biggest challenge is the pricing format. New tools are exciting but almost any development comes with a new contract to add the service. While individually the pricing seems very fair, it would be nice to have a base model that versus so much cafeteria style choices. Some like this as they can cut out tools they would not use but it can add up quickly. Review collected by and hosted on G2.com.

I have worked with iSolved over the years. Throughout our partnership we have found iSolved to be top-of-class in customer services, responsiveness and ease of use. They are very knowledgeable and helpful. Their products integrate seamlessly with our internal systems. What I like most about iSolved is how user-friendly and efficient it is. The payroll feature is streamlined ensuring accuracy and saving time on calculations. It's also easy to generate reports and track employee earnings. The onboarding process is seamless, allowing new hires to complete forms and documentation quickly, and it integrates well with out HR system. The platform is intutitive and the support team is responsive whenever we need assistance. Review collected by and hosted on G2.com.

iSolved is amazing! I cannot think of anything I dislike. Review collected by and hosted on G2.com.

Very responsive and willing to take time to help with cases and phone calls to walk though a problem. Doesn't take much time to get through to a real person through their call tree. While many of the customer support reps are knowledgeable and helpful, Becca Markham went above and beyond to understand my problem and search for a solution. Thank you, Becca! Review collected by and hosted on G2.com.

There is a lot to isolved. And it felt like I always had to submit a case (send an email) to get access to a particular part of isolved to be able to do what I needed. My staff complains about the app from time to time. Review collected by and hosted on G2.com.

iSolved makes our payroll and benefits processes smooth and easier to manage. The implementation of various services was seamless, and everyone involved was highly engaged. Most recently, our first benefits open enrollment with iSolved went very well, thanks to a very helpful and responsive representative. Review collected by and hosted on G2.com.

Our customer service responds slowly or doesn't respond at all to our requests. Review collected by and hosted on G2.com.

Excellent customer service offering to clients; as a client, you receive a dedicated account representative who will take care of all of your payroll and HRIS needs. Christina Amezola, my dedicated account rep, is absolutely fantastic! Review collected by and hosted on G2.com.

More technology and automation (i.e., chatbots) can be utilized before, during, and after the payroll and HRIS process to further streamline any and all mundane tasks. All in all, a few things. Review collected by and hosted on G2.com.

I LOVE that it's a true one stop shop. Key needs for most companies are available on the platform, easy navigation of menu (logical lay out). University is packed with articles and course videos for not only admins but even on the employee level. Fantastic work done by the Training Team at iSolved! Review collected by and hosted on G2.com.

I do wish that some of the ancillary services like Share & Perform and Predictive People Analytics had more Dev efforts put towards them. The current product is needing a facelift (S&P) and for PPA there is minimal info on the admin settings and how they impact the dashboards.

Also wish the interactive videos in the University had the ability that after you passed them you could fastforward. Review collected by and hosted on G2.com.

As the person running payroll, I find it very helpful that I can go in and easily see all employees and what department they are working in. Retrieving important info like check stubs, or updating contact information is easy and streamlined.

Customer support for iSolved is ALWAYS super helpful and timely! Review collected by and hosted on G2.com.

Some reports can be difficult to pull the information I'm looking for as it is restricted to either payroll run or date range. Pulling department-specific reports can be challenging, and finding the right report for the need at hand is sometimes like digging through a mountain of other reports. I would love a folder system within user reports to help sort individual reports based on my needs, versus just alphabetically.

Additionally, the inability to correct someone's department after payroll has been run is frustrating. I understand that this is for labor laws, but even having an ability to correct departments just on our reporting side of things would make planning upcoming payroll much easier. Review collected by and hosted on G2.com.

As a small business, iSolved has been great.

The best part is the customer service. I am usually connected with someone within a minute or two, if not immediately, and they are most often able to help me right away. If not, they research my problem or ask for help, then call me back. In every other system I've used, customer service has been the worst, so this is a breath of fresh air.

It is really easy to navigate and does what we need it to do. It also has integrations with the system we use for benefits and open enrollment, which is really nice.

It has been great for our small size and the price is right. I have used a few other systems and the customer service here is, by far, the best. Review collected by and hosted on G2.com.

It isn't an all-in-one solution. We still have to use separate systems to meet our needs for benefits, time tracking, and recruiting. In many ways, it feels like we are in the stone age because we do everything on paper, still, then manually enter it into the system, but it makes sense for the price and our company size.

The nicer, more expensive, systems do everything in one place and store electronic files. This definitely isn't a system for large companies, but I would definitely recommend it to small companies. Review collected by and hosted on G2.com.

I like that Isolved has a lot of helpful links and lots of resources to be able to navigate the portal and complete actions on your own. The portal is also user friendly!

Another thing I appreciate is how fast and attentive Isolved customer support is. They are very prompt in responding to emails and providing help. Review collected by and hosted on G2.com.

I haven't had any issues with isolved. Good service Review collected by and hosted on G2.com.

isolved is versatile enough to easily accomplish nearly anything that our clients need for their business. Every single day, we are able to provide excellent service to our clients and customers because we have complete confidence in the products we use. Review collected by and hosted on G2.com.

There is so much to learn! It's such a robust system that it takes some real time to learn all the specifics. Review collected by and hosted on G2.com.