1,092 out of 1,093 Total Reviews for Insider
Overall Review Sentiment for Insider
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Insider’s ready-to-use web push templates have been a game-changer. Whether it is sending personalized messages to customers in bulk or running a promotional campaign for a new product launch or informing customers about discounts and promotions or back in stock alerts and more, Insider has it all.
Integrating these ready-to-use web push notifications in our app has been seamless and customers who had stopped engaging with our app are now back. Review collected by and hosted on G2.com.
Understanding the tool did require a bit of hand-holding initially, but Insider’s team offered to help us at every step of our journey. Review collected by and hosted on G2.com.
1. We have been using this platform for 2 years now, and it is easy to use every day. It helps us maintain brand consistency across channels.
2. Insider’s Customer team is very helpful in explaining features.
3. The WhatsApp integration transformed our customer support experience and customers felt valued when they could get instant replies to their queries. Review collected by and hosted on G2.com.
While our multi-channel approach worked wonders for engaging customers, it did come with challenges. Coordinating messaging across different platforms required a lot of time and effort from our team, making it a bit overwhelming at times. Review collected by and hosted on G2.com.
We are happy with every aspect of Insider, including deployment, integration, and outcome tracking.
We’re generally impressed with all the products we’re using - Web Suite, web push, SMS, Whatsapp, E-mail, App. Web suite and Mobile App have improved our web and app experiences while the WhatsApp and SMS tools have greatly improved customer engagement when they aren’t on the app/web.
In addition to that, with the smart recommender product and it's algorithms choices, we have increased the product discovery. In one month, we sold 200 different products with the help of smart recommender. Also, the customer support is helping us. Review collected by and hosted on G2.com.
The vast features Insider tools offer can be overwhelming and confusing in the beginning. Review collected by and hosted on G2.com.
Products: Web suite, Web push & Email, SMS suite
Web Suite templates, campaign creation on the Action builder. I work with an impossible platform to make on-site actions, Insider saved me from tons of workload and now I can create literally magic.
Web Push - AI-based Content Generator has saved time in creating push messages
Email warm-up and deliverability Review collected by and hosted on G2.com.
We’d have liked smart recommender product to be priced together with web suite as that would have made the whole usage more economical. Review collected by and hosted on G2.com.
With Insider's Web Push solution, we got new users on our website and nudge them to engage for a longer time by showing discount coupons, check out our offerings, and eventually converting these into actual sales. We were also able to re-engage users who hadn’t checked out our website for a long time by sending out web push notifications. This helped us ensure that we retain our customers and improve our customer loyalty.
Their AI-powered segmentation capabilities are one of the best in the industry and enabled us to target the most relevant customers for our various marketing campaigns at the right time. With Insider's Send Time Optimization capabilities, we were able to send personalized web push messages to our customers at an ideal time. This ensured that customers engaged with and spent time on our messages, significantly increasing our engagement rates. Review collected by and hosted on G2.com.
No complaints as such, the journey with Insider has been pleasant, fruitful, and full of good surprises so far. Review collected by and hosted on G2.com.
The personalised app recommendations enhanced visibility of our best seller products and improved conversions. We started using customized and personalized templates allowed us to create eye-catching campaigns that were appreciated by our fashion-forward customers. Review collected by and hosted on G2.com.
While the features were fantastic, we encountered some challenges with initial setup complexity, but the Customer Success team was super helpful in providing additional training to our team. Review collected by and hosted on G2.com.
We have been using the CDP, Architect, and Mobile App by Insider and Mobile App is our favorite hands down. It totally transformed the look and feel of our mobile store front. InStory’s attractive visuals ensured customers spent time exploring our store. The pop of attractive discounts at checkout using Smart Overlays ensured higher average order values.
Customers finally started spending time on our app, enjoyed the immersive experiences of the newly revamped storefront using Insider Mobile App and our bounce rates reduced by a whopping 90%. Review collected by and hosted on G2.com.
The ease with which one can use Insider tools is simply amazing. Absolutely no tech support required and campaigns can be launched with the blink of an eye. Review collected by and hosted on G2.com.
The growth managers and support team at Insider is the best thing we liked about Insider. We kept adding new products to our catalog every 15 days but were still experiencing high customer churn. This is when the growth managers suggested we use the Customer Data Platform, Architect, and Mobile App by Insider. Architect tracked the customer journey across all touch points and helped us run consistent campaigns across channels and improve visibility.
The CDP helped us get a 360 degree view of all customer data at one place which was siloed earlier and identify the triggers behind the churn. Using the Mobile App we were able to fix the pain points and enhance user experience. Within a month we saw a significant decline in customer churn and a 28% increase in customer retention rate. Review collected by and hosted on G2.com.
The growth managers at Insider truly work as your own team and come up with solutions that deliver remarkable results. Review collected by and hosted on G2.com.
We used to think B2B marketing can’t be very exciting and we can only do so much about it. But Insider completely turned that around for us. With Insider, we have unlocked the fun, engaging and exciting side of B2B marketing that is full of possibilities and growth that pleases us. Their products are top-class and they have a support team that we can’t help but love. They truly feel like one of our own, and we have had the most splendid marketing experience that one could desire. Review collected by and hosted on G2.com.
Nothing. Insider is quite close to perfection, in our opinion. The recommendation would be to add an user manuel showing tips tricks Review collected by and hosted on G2.com.
When you curate and deliver experiences for your customers you are in a way creating memories of a lifetime for them. That’s exactly what we do by creating truly unique dining experiences.
With Insider’s Architect we could design a workflow such that we never missed sending personalized wishes and special offers especially curated for our customers on their special days, festivals, or any special event or food festival that we hosted via Web Push, App notification, and emails. Review collected by and hosted on G2.com.
There is nothing to dislike, in fact the product and Insider’s team has truly helped us perform beyond our expectations. Review collected by and hosted on G2.com.
