1,092 out of 1,093 Total Reviews for Insider
Overall Review Sentiment for Insider
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The product is easy to use. We are able to use it as self-service. But Insider Partner Success team are always there give help or support if we encounter any problems using the platform. They also give extra guidance with some advanced/complex campaigns.
Products: Web Suite, Push, Email, Architect Review collected by and hosted on G2.com.
Since our goal was to have Insider as a self-service product, it took some time for us to learn everything to use it easily because the product has lots of capabilities. That was understandable and once we got the hang of it, it has been great! Review collected by and hosted on G2.com.
The best thing about our Insider experience was the segmenting capability present in the Web Suite. The ability to connect with our users online and get to know them better through Architect and tailoring customer journeys that led to conversion was very satisfying as well. The technical support we received from Insider was remarkable and helped us solve the problems that lay ahead of us, enabling us to succeed in lead generation and improve our sales too. Review collected by and hosted on G2.com.
Not really a con, but worth mentioning that if the user cannot be identified, then the online and offline efforts of converting leads would become difficult. Improvement here will be great. Review collected by and hosted on G2.com.
Our campaigns are on point now. The CDP helped us gather customer data from multiple channels and build a unified customer profile. We like the dashboards, they give us insights that enhance our targeted marketing efforts.
-Sending timely and relevant updates to our customers on WhatsApp and SMS has increased sales significantly. Review collected by and hosted on G2.com.
Initially we found it very tedious to integrate all the customer data points into the CDP, but the insights that we got were invaluable. Review collected by and hosted on G2.com.
We absolutely love the simplicity and sophistication that Insider brings to the table. It's user-friendly while being packed with advanced features. We've been using their SMS product, which has swiftly become a cornerstone of our marketing toolkit. We are now reaching our customers in a more direct and effective manner than ever before. Review collected by and hosted on G2.com.
Product is developing so fast, sometimes we do not get a chance to use all the features. Review collected by and hosted on G2.com.
1. Creating unified customer profiles for precision targeting becomes easy with CDP. It gives us a 360-degree view of consolidated user data across web and mobile.
2. For us the best part is that we can deliver consistent and hyper-personalised experiences for our customers with the Mobile App. Review collected by and hosted on G2.com.
Setting up the initial data pipelines took some time, but once integrated, the CDP streamlined campaign execution and audience segmentation. Review collected by and hosted on G2.com.
We've been using Insider namely for enhancing the customer experience on our webshop. We did this by using the web suite for both desktop and mobile. By conducting a/b tests we were able to collect customer data. Based on this data, we could see whether or not a certain functionality worked for our webshop. Besides, Insider has a user-friendly interface, handy segmentation tools, a helpful customer support, and extensive analytics that help us with data-driven campaigns. Review collected by and hosted on G2.com.
Two of our tests were unknowingly offline for a while due to the implementation of a new functionality on the page where the test was also running, which disrupted the test. Fortunately, with Insider’s support, we were able to resolve the issue and relaunch the test successfully. Overall, we’re very happy and satisfied with Insider! Review collected by and hosted on G2.com.
We wanted to dive deep into growth possibilities by offering highly personalized recommendations on each page for our users. With Insider’s flexible Smart Recommender, we are able to place these recommendations in different ways according to different page layouts, and target users with the most relevant products related to their queries. Through these recommendations, we achieved a 7-8% uplift in CR. We look forward to the CRM integration with Insider and 91APP in the near future to achieve even more accurate onsite recommendation and use case.
We also used the hello bar to alert users of important updates, delivery information, and more. Even this resulted in an increase in CR and AOV. We also really appreciated the pop up message that triggered at the checkout page that helped us increase LINE account users significantly.
The Customer Support provided by Insider's Account Management team was also really valuable. Review collected by and hosted on G2.com.
We struggled a little bit with the Insider's panel at first with its comprehensive functions. Insider provided instruction videos instead of written articles/ instructions that we did not find too helpful.
Customized features also took some time to communicate and discuss with the customer success team. So it took us some time to get a hang of some of the products. Review collected by and hosted on G2.com.
Insider’s unified platform has a clear supporting system that helped us track key metrics in real-time. It enabled us to engage our users across different channels and platforms effortlessly. Their mobile app suite has excellent capabilities and we were able to boost instant engagement with app push, fetching us great results. Review collected by and hosted on G2.com.
Nothing specifically, but we have that their app analytics have limited features. It would be great if more detailed insights are provided. Review collected by and hosted on G2.com.
The revenue that we generated by sending out automated push notifications were significantly higher than manual push notifications. Also, as the tool offers a number of predefined templates, it didn’t take much time for us to edit campaigns. Using this solution, we were able to update our target customers about their latest interest on our website/APP based on their previous onsite behavior. This has helped us increase our customer’s brand favorability toward us. Review collected by and hosted on G2.com.
The integration took longer than expected. The project timeline was delayed due to the extra effort that we have to invest in integration. APP's missing countdown function is a pity. Hoping the mobile web, website and APP template can be in sync. Review collected by and hosted on G2.com.
The Mobile App’s AI-driven product recommendations helped us move a lot of products that people used to miss finding previously.
We used targeted Web Push notifications to increase traffic and thereby sales during the time of new merchandise drops Review collected by and hosted on G2.com.
It would be great if we could get new templates more frequently, as they are really good and make our job easier. Review collected by and hosted on G2.com.
