The quality of data obtained by Insider and passed onto our business has been extremely valuable. We are able to act on users’ future behaviours through predictive segments, something we were not able to do previously. As a result of this, we can direct our marketing efforts in a more informed manner to drive sales through our mobile app. Review collected by and hosted on G2.com.
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Recommendations to others considering buying the product
Insider is an excellent product which has allowed us to rejuvenate our marketing strategies in a more informed manner. We know our customers better than ever and can drive sales easier than ever before, give this product a go if your marketing strategy needs an upgrade. Review collected by and hosted on G2.com.
1,092 out of 1,093 Total Reviews for Insider
Overall Review Sentiment for Insider
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Insider offers a diverse range of flexible, easy-to-use templates to make our website more interactive for our users. We use web push, the spinning wheel, and their banner overlay templates to build a completely engaging website experience for our users. With the banner overlay, for instance, we were able to achieve a significant increase in session duration of 134%.
We have observed that using Insider, web push has become an important channel for us which enables us to re-engage our website visitors and bring them back. By being able to automate our push notifications, Insider has helped us become more efficient than ever, while also delivering results that are promising. Using their web push, too, we got some desirable campaign results, contributing to almost 2% of our total traffic. Review collected by and hosted on G2.com.
Insider's panel show's real time results and data from each campaign. However, the data is a bit hard to understand without further information or explanation on the panel. Most of the time we rely on the consultant to help us understand where the numbers coming from. Would appreciate if the panel is a little easier to decipher for ourselves so we can be more self served. Review collected by and hosted on G2.com.
Insider’s ready to use templates worked really well for us for improving the UX and enhancing interactions on the website. We were also able to easily track the performance of our website in real-time. They have the best customer success team that’s always ready to give their partners the best support, solutions, and experience. We have only used their Web Suite so far to improve onsite experiences for website visitors but would surely love to try out their other products in the near future. Review collected by and hosted on G2.com.
We have no dislikes. Love using Insider for personalizing experiences for our customers and we're glad our customers appreciate too as we're seeing better engagement. Review collected by and hosted on G2.com.
The Insider platform excels easy to implement Google Tag Manager Integration and with support from their technical team, our integration was super smooth. Their Architect and Personalisation modules are next level with easy to use drag and drop campaigns builder. We use Insider daily basis to pull all the reporting in live to make data driven descion and build future campaign ideas. Review collected by and hosted on G2.com.
Although the assistance from Insider is excellent, it would have been nice to have longer onboarding session to cover various modules. They did provide online guides and PDF with other important information to understand all their products. Review collected by and hosted on G2.com.
Insider has a number of features and products which we love however, I must say that their support team is brilliant and probably the best in the business when it comes to going over and beyond for their clients. Review collected by and hosted on G2.com.
We have mentioned to our account managers that we would Insider to expand their Web templates selection as well as making the template builder /Onsite Experiment module to be a bit more intuitive i.e. Someone with 0 or Little knowledge of coding should be able to easily create a web template. Review collected by and hosted on G2.com.
We have been using many tools from Insider such as Onsite, WebPush, and Smart Recommender. Though all the tools we have used are best in their own right and we intend to use a couple of more tools in the near future, my personal favorite is the Smart Recommender. It's truly transformed the user experience, and now we are able to showcase exactly what they wish to see which nudges their sweet spot and we are able to get conversions in a jiffy. Review collected by and hosted on G2.com.
Understanding the capability of various tools and utilizing them to their full potential sometime, however the Insider support team helped us navigate through these and in a short span of time we were able to leverage the tools to our advantage. Review collected by and hosted on G2.com.
Insider brings together global knowledge and local expertise and combines them effortlessly. Our account managers at Insider bring us the best of global insights and best practices, and we enjoy the localized expertise from their team in our country. This is all that any marketer could ask for.
Next is the technology and platform - which are easy to use and set up and meet all the requirements. The product is truly great and the team's support makes it a wonderful overall experience! Review collected by and hosted on G2.com.
When it comes to messaging features, we would love to see more functionality for the Facebook business. We think there is scope to add more exciting features and rich messaging options for Facebook messenger. Review collected by and hosted on G2.com.
Insider is a very potent, all-in-one platform that functions smoothly like clockwork. It has proven highly capable and effective for us, and we have witnessed consistent growth in CTR using their Smart Recommender. Revenue from these clicks make up almost 24% of the overall website revenue, so we are quite happy with the growth we have achieved using Insider.
The team has also been very helpful in shaping an O2O strategy that works. The biggest advantage that we have had from using Insider is how we now have to use only one platform to carry out many different marketing functions as opposed to separate individual tools that are hard to keep track of. By eliminating these silos in our work flow, Insider has effectively made our marketing team more productive and efficient.
Insider’s Customer Data Platform has helped us integrate data that existed in silos and bring it into one central location from where we could gain actionable insights to launch campaigns across channels. The CDP has been central to all our business functions and has helped us improve the cross-channel experience for our users. Review collected by and hosted on G2.com.
It takes a fair amount of back and forth between our team and Insider’s to finalize email campaigns. This is something we would like to see improved. It would be great if we're able to build campaigns on our without needing too much support. Review collected by and hosted on G2.com.
-Impressive capabilities to personalize recommendations. We have found a perfect tool that auto-optimizes product recommendations for every customer.
-Insider’s Instory tool provides us the best way to highlight personalized products as soon as the user lands on the home page.
-We can create hyper-personalized stories and recommendations to faster product discovery. Review collected by and hosted on G2.com.
Sometimes it’s hard to enable the custom web templates along with Insider’s existing templates. We would appreciate it if we have a function of “import-your-design” for the web templates. Review collected by and hosted on G2.com.
Insider’s AI-powered Smart recommender was perfectly optimized with our website and kept users on it by delivering results that were relevant to their searches. Also, if there wasn’t enough data to evaluate users' behavior it showed some outcomes that they would appreciate rather than not offering any result. This retained our customer's interest in us and helped our team to create an enriching experience for them that drove our engagement rate and ultimately worked to rapidly sell our products. Review collected by and hosted on G2.com.
The algorithm was flawless, but we required some help getting accustomed to the platform. Their customer support team worked parallelly with us to guide us to newer features and capabilities that were in line and allowed us to fully utilize the tool's features. Review collected by and hosted on G2.com.
I feel Insider is a powerful tool and helped us in addressing various challenges in the past month. I just love the fact that the Insider team is so supportive and suggested that we should use AI-powered user segmentation to personalize our home page for different audience segments. We are delivering a tailored experience for every customer who is visiting our website. Review collected by and hosted on G2.com.
Migration was smooth, and the Insider team prepared onboarding personalized to our business and needs. But it would have been great if we could complete the onboarding a little early. Review collected by and hosted on G2.com.
