iCIMS (formerly iCIMS Talent Cloud) Reviews & Product Details

What I like best about iCIMS is the extremely logical setup that the platform has. As a User Admin since 2015, the ability to configure the platform in a company-specific way, based on my own company's logic and how a user's employee OR candidate uses it, is very logical. Review collected by and hosted on G2.com.

The one thing I dislike about the iCIMS platform is the lack of depth when it comes to using data visualization in-house. Yes, there are programs you can integrate with from another vendor, but sometimes I wish there were better data visualization options within the platform. Review collected by and hosted on G2.com.

Given that I have used several CRM, ATS, Talent Systems, etc. over the years, iCIMS Talent Cloud has been better than others with user experience and like the offerings for the hiring company/customer using it. More recently have been impressed with the ability and customer service of our dedicated account person who is knowledgable and relatable to us. I would certainly make sure to tell others especially compared to other systems which often seem to be payroll systems in disguise versus supporting true recruiting and applicant efforts. Review collected by and hosted on G2.com.

Although user experience is good, It can be a bit overwhelming with learning. Customer Support response timing was not always good overall. It would also be nice if reporting functions and capabilities were better. Review collected by and hosted on G2.com.

My experience with the platform is that 99% of the applications are highly customizeable and adaptable to unique workflows or a varying workflows within the same organization. We are a global organization and we are integrated with Workday for our HRIS. Each region seems to have variations in their workflows for what candidate information is required upon application and upon hire and with iCIMS we are quickly able to adapt and make changes to the system by configuring custom fields, iforms, and reporting. Our dedicated account manager provides us amazing insights on best practices and is always available for discussions when we're stuck or need assistance! Reporting features are robust and allow you to get at metrics we never thought possible and see them at a glance! Review collected by and hosted on G2.com.

We currently are using CRM, not CXM, which does leave a little to be desired when it comes to reporting usage statistics for our TA team, but our account manager has passed along our concerns and support has been willing to work with us to create some customizations and make updates to the application which have been helpful to improving our process. Review collected by and hosted on G2.com.

ICIMS Talent Cloud has helped my recruiting team be more efficient when reviewing candidates. It shows us which candidates we should focus most of our time on based on how their experience matches up with the job posting. AI does the heavy lifting for us and allows us to focus on the best candidates. It also helps us save money on external job boards by recommending candidates already in our system for positions we have open. Review collected by and hosted on G2.com.

It is important to make sure you job posting is detailed and accurate so the AI feature recommends the correct candidates. Review collected by and hosted on G2.com.

iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user friendly configuration is easy to manage and provide wide range of options to set up HR processes as per your business requirements especially where you manage multiple clients/agencies under one parent group. Review collected by and hosted on G2.com.

Major downside of iCIMS is it allows duplicate entry under field, there's no check for that and other one is we can only export 50 K records through iCIMS reporting which creates issue when your data volume is really high. Review collected by and hosted on G2.com.

The platform is intuitive and easy to navigate, which helps both recruiters and candidates have a smooth experience from start to finish. Also, the platform integrates well with other systems (HRIS, background check services, etc.), which helps create a more cohesive hiring ecosystem. Review collected by and hosted on G2.com.

iCIMS can be pricey, especially for smaller businesses or startups. The pricing structure might be out of reach for organizations with tight budgets, especially if they don't need all of the features available. Review collected by and hosted on G2.com.

Ability to recruit on a platform that is flexible and easy to use. Helps recruitment stay organized with high volume recruitment and ease of establishing candidate relationships. Offer management is great and easy to use. Everything housed on candidate profile and CRM package allows creation and builing talent pipelines. Absolutely love the event management piece via CRM. The introduction of AI into this platform allows for efficiency. Customer Care service has improved over the past year. Review collected by and hosted on G2.com.

There are some issues with the Hiring Managers app, not allowing persons to gain access. Review collected by and hosted on G2.com.

I have been a user of iCIMS since 2015. I acted as the project manager for the implementation; I'm a day-to-day user/recruiter and a lead client administrator. I am an expert user. I use iCIMS literally all day long and have for many years. Our implementation in 2015 went exceptionally well, and we were able to launch before our targeted go-live date. The core product has been excellent since 2015. Workflow adjustments can be continuously made to process candidates and jobs based on both enterprise and individual user needs. Once your workflows are established, the product is very easy to navigate.

Regarding day-to-day core use, I'd rank the product a 9/10. Review collected by and hosted on G2.com.

A few years ago, customer support for the product took a nosedive and has been in a tailspin ever since. Although the online response times are very fast, the communication with technical support is unacceptably frustrating. I often open cases requiring continuous back and forth with the support desk, simply trying to get them to understand the request. There can be significant English language barriers. I cannot overstate how frustrating this has become. I also often find myself in situations where I am more familiar with the product than the individual providing support. In these instances, I need to explain that what they provide as a solution will not work with their product. In short, customer support is terrible.

I rank the customer support 0/10.

Regarding integrations, we took on a background check partner, which has worked very well for us. However, we have recently tried to integrate with Teams, and the product has a functional flaw that prevents us from using this integration. We invested considerable time and money into a solution that does not function as described. We also have performed an integration with Text Engagement. Once it's set up, it works great. That said, setup can be very taxing. It is clear this was a third-party product purchased by iCIMS. To administer the text tool, you must visit a separate platform outside your core iCIMS system administration. I have experienced severe issues logging in, so I must use separate internet browsers each time. I shouldn't need to leave the core product to administer features within that product.

Integrations:

- Background checks: 9/10

- Text Engagement: as a feature, 10/10, but with administration, 3/10

- Microsoft Teams Integration: 0/10; unusable

iCIMS has also rolled out "new" iterations of the core features, which are unusable. For example, their interview scheduling software has legacy and "2.0" versions. The 2.0 version has nice features; however, if you need to modify an existing interview, you must delete the entire interview and start over again. You cannot simply add or remove an interviewer. You must cancel the entire interview and start from scratch. There is also a "New iCIMS" version of the platform. It looks nice but lacks the basic features available in the original interface, making it unusable. The workaround requires the user to seek out these details rather than having them provided on the primary screen, as it appears on the legacy platform.

New features: 2/10 Review collected by and hosted on G2.com.

It's easy to navigate and organize everything. It's also very easy to customize dashboards and the user interface. The customer support is always above par and it's super easy to use and it integrates with other tools we use here. I use it everyday! Review collected by and hosted on G2.com.

I wish there was a better way to review and search past applicants or a pipeline. Review collected by and hosted on G2.com.

I like how organized it is in different groups and how easy it can be to find a candidate. There is an ease of implementation as I do use it to do my job. Review collected by and hosted on G2.com.

I do wish there was AI generation where it could feed out resumes for candidates that are not qualified as well as combine profiles automatically when there are duplicate profiles for 1 candidate. Review collected by and hosted on G2.com.